Extended Stay America - Minneapolis - Airport - Eagan - North

Business response:

Thank you for sharing your feedback. Although you had a pleasant stay, we apologize for the cleanliness issue you observed. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping department for review and action. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Thank you for choosing us. We are glad you liked our well-maintained property and that you had an overall comfortable stay with us. It was a pleasure serving you, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. It is a pleasure to know you liked everything we have to offer and that our courteous service was the highlight of your entire stay. Your comments are highly appreciated, and we look forward to serving you again soon. Sincerely, Hotel Management 

Business response:

It's so nice to read your positive review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Thank you for being our guest, and we look forward to your next stay! Sincerely, Hotel Management 

Business response:

Thank you for choosing us. We are sorry we were unable to accommodate you in the room of your choice and the inconvenience we caused to you. Please know your feedback has been shared with the concerned teams in an effort to prevent the issues you mentioned from happening again. We hope you will give us a chance to provide you with the hospitality you deserve on a future visit. Sincerely, Hotel Management 

Business response:

All of us at Extended Stay America appreciate your wonderful rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management 

Business response:

Douglas, we are delighted you had a great stay at Extended Stay America. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Please accept our apologies for the poor experience during your stay at our hotel. We are disappointed to read you felt your accommodations were not clean. We take pride in providing a clean, fresh environment for our guest and we are sorry we overlooked something during your stay. Your feedback will be discussed with the housekeeping staff to ensure this does not occur in the future. We hope you will give us another chance the next time your travels bring you our way. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. We are glad you liked our convenient location and that you had a great stay. It was a pleasure having you as our guest, and we look forward to your next visit. Sincerely, Hotel Management