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Extended Stay America - Minneapolis - Airport - Eagan - North
- Hotels
- Eagan, MN
About this business
Location details
3015 Denmark Ave., Eagan, MN, 55121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nasty Hotel That hotel was dirty. They didn’t have clean sheets or towels. The front desk was rude. Smoke smell filled my room and hallway. Just overall unsanitary and uncomfortable place.
Business response:
Dear Guest, We apologize for the cleanliness issue and rude front desk issues. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price and to be courteous and friendly. The experience and conditions you described do not represent the quality standards of our hotel. We will address this with our staff and reiterate the importance of impeccable customer service and attention to detail. We invite you back to experience the stay you expect and deserve. T... read more
Bad place to stay Didn’t have the room I reserved. Put me in 2 different rooms same floor but at the different end of the motel. Was expecting a hotel but it was a motel. Toilets ran the whole time, my hair dryer didn’t work and didn’t replace it till the day before I checked out. My room was dirty leftover food in fridge. I will not recommend This place. PS they don’t do housekeeping while you are there.
Business response:
Dear Dagmar, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sin... read more
Horrible Staff was high, room should be condemned. The entire place was gross. I’m can’t believe there still open.
Business response:
Dear Dana, Thank you for staying with us and posting a review. We always aim to provide an exceptional experience and exceed our guests' expectations on every visit. However, we apologize for not doing so in your outlined areas. We are sorry that these issues compromised your stay. We will follow up on your concerns to ensure we are well-poised to serve better in the future, and we hope you will accept our apologies.Sincerely,Hotel Management
Mold in the bathtub/shower. Tile walls in the shower dirty. Hallway corridor needed to be vacuumed.
Business response:
Dear Andre, Thank you for your feedback. It is disappointing that we could not provide you a more pleasant stay. Please know we have strict quality control standards to prevent a situation like yours. However, the cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. We are meeting with our housekeeping team to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We hope this unfortunate situation will not prevent ... read more
Not a hotel Temporary housing for people No ice machine No amenities Low income housing
Business response:
Dear Donald, Thank you for sharing your feedback. We apologize our hotel did not have the amenities you were expecting. We will take this opportunity to ensure this is evident on our website and that our front desk staff offers clear communications about our property. Since we are not a full-service property, we provide limited amenities in our rooms. However, we do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. We would love the opportunity to host you again on your next visit... read more
The bathroom was not clean. Parking was horrible due to snow piled up in parking spaces.
Business response:
Dear Guest, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management
Very bed service. Left us in freezing MN winter without room at 1 am in the morning, because they did not honor the reservation. Stay away from this place
Business response:
Dear Monika, Please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inaccurate booking. Your concern has been shared with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. Please be assured we will take appropriate action where necessary to serve you better in the future, and we hope you will r... read more
We booked this hotel as a last minute kind of thing. Tiolet didn't flush like it suppose to had to ask front desk to bring the olunger, phone didn't work even though it was plugged in, the hot water at night was cold. If I'm ever in the area again I probably wouldn't waste my time booking this hotel. Customer service was pretty good but just slow.
Business response:
Dear Guest, we sincerely apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence, and we hope ... read more
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Eagan - North
How is Extended Stay America - Minneapolis - Airport - Eagan - North rated?
Extended Stay America - Minneapolis - Airport - Eagan - North has a 3.2 star rating with 1,600 reviews.
When is Extended Stay America - Minneapolis - Airport - Eagan - North open?
Extended Stay America - Minneapolis - Airport - Eagan - North is open now. It will close tomorrow at 12:00 a.m.