Extended Stay America - Minneapolis - Airport - Eagan - North

Business response:

Dear Gregory, We pride ourselves on delivering a memorable hotel experience in all aspects; therefore, we genuinely regret not meeting these expectations during your recent stay. Please accept our sincere apologies for the noise issues during your visit. We are grateful for your patience, and we want you to know our front desk is always available to help make your stay as comfortable as possible. It was a pleasure to have you as our guest, and we hope to see you again on your next visit.Sincerely,Hotel Management 

Business response:

Dear Gregory, Thank you for your candid review. We pride ourselves on delivering a memorable hotel experience; therefore, we apologize for not meeting these expectations during your recent stay. Your comments remind us there is always room for improvement, and we will review your feedback with the appropriate individuals. We hope you will come back and see us the next time you are in our area.Sincerely,Hotel Management 

Business response:

Dear Guest, We apologize for the cleanliness issue and rude front desk issues. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price and to be courteous and friendly. The experience and conditions you described do not represent the quality standards of our hotel. We will address this with our staff and reiterate the importance of impeccable customer service and attention to detail. We invite you back to experience the stay you expect and deserve. T... read more

Business response:

Dear Dagmar, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sin... read more

Business response:

Dear Dana, Thank you for staying with us and posting a review. We always aim to provide an exceptional experience and exceed our guests' expectations on every visit. However, we apologize for not doing so in your outlined areas. We are sorry that these issues compromised your stay. We will follow up on your concerns to ensure we are well-poised to serve better in the future, and we hope you will accept our apologies.Sincerely,Hotel Management 

Business response:

Dear Andre, Thank you for your feedback. It is disappointing that we could not provide you a more pleasant stay. Please know we have strict quality control standards to prevent a situation like yours. However, the cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. We are meeting with our housekeeping team to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We hope this unfortunate situation will not prevent ... read more

Business response:

Dear Donald, Thank you for sharing your feedback. We apologize our hotel did not have the amenities you were expecting. We will take this opportunity to ensure this is evident on our website and that our front desk staff offers clear communications about our property. Since we are not a full-service property, we provide limited amenities in our rooms. However, we do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. We would love the opportunity to host you again on your next visit... read more

Business response:

Dear Guest, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management