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Extended Stay America - Minneapolis - Airport - Eagan - South
- Hotels
- Eagan, MN
About this business
Location details
3384 Norwest Ct., Eagan, MN, 55121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Wow😢 The room was not cleaned, no toilet paper and the room smells horrible. Blue stains on the carpet and bathroom sink, the microwave was really gross, we didn’t bother with the fridge. We requested to switch room but they were all booked. So they re clean the room again. The worst hotel we ever stayed at.
Business response:
We sincerely apologize for the cleanliness issues you experienced while staying with us. Our goal is to provide clean and comfortable accommodations to each and every guest and we are disappointed that we fell short during your stay. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Dirty. The hotel stank, and was filthy. The lobby smelled of beer, the hallways smelled of cigarettes, pot, and B.O. The room was cleaned, but very grungy. The blankets and sheets had a patchy yellow tinge, but smelled clean. The blankets on one of the beds had a cigarette hole burned in it. The bathroom floors had grunge extending a full inch in from the corners. The hard floors were sticky throughout. This hotel was not worth the money spent for it.
Business response:
Dear Guest, thank you for choosing our hotel for your accommodation needs and for the valued feedback. We take pride in providing a clean, fresh environment for our guests and we are so sorry we overlooked a few details during your stay. We have discussed your feedback with our housekeeping staff to ensure this does not occur in the future. Please consider giving us another try. You will see this was an isolated incident and not the usual high standards of accommodations and services we provide. Safe travels home. Sincerely,... read more
Very run down hotel. Questionable cleanliness, including odorous hallways, trash under table, hairs in sink that were not mine. Very poor selection of breakfast items (only had oatmeal , granola bars, muffins).
Business response:
Thank you for evaluating your stay with us. We apologize for the poor condition of our property and for the cleanliness issues you encountered while you were here. Please be assured that we have asked our maintenance staff to your concerns, and we will be more proactive replacing items that are beginning to show wear. We have also shared your feedback with our housekeeping team to see where we went wrong, so necessary improvements to our processes can be made to correct our performance. We would like to regain your trust and... read more
When we drove onto the property there was police officers with lights on there. The parking lot was trashy needing cleaned up. I went in to check in and the clerk told me she needed to keep my credit card. I told her i paid already online and she said she new that but still needed to keep my card. I said im not giving her my card to keep. The room was okay. No hot water though. Check out was okay. No problems.
Business response:
We sincerely apologize for the difficulties you had when staying here. We want all our guests to have a pleasant stay and leave us satisfied and well-rested, but we regret this wasn’t your experience. Your feedback has been shared with every department involved. We are working hard to deliver the type of hospitality that you should always expect from us, and we hope you will consider giving us another chance on your next visit to the area. Sincerely, Hotel Management
It was close to shopping. I felt like the staff was rather rude and basically said they were listening at our door overhearing conversation they had no business hearing! Therefore I was uncomfortable for the remainder of our stay.
Business response:
We sincerely apologize regarding the rude behavior of our team members. This is not the impression we like our guests to leave with. Your feedback will be used as a training tool to improve our service levels going ahead. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Room and overall building was quite dirty and had a strange smell. Lots of police cars outside the building both days we stayed.
Business response:
Courtney, please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. Please know our top priority is the safety and security of our guests and our employees. Our Security team is reliable and well trained. We also work very closely with the local Police Department to keep all of our gues... read more
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Eagan - South
How is Extended Stay America - Minneapolis - Airport - Eagan - South rated?
Extended Stay America - Minneapolis - Airport - Eagan - South has a 3 star rating with 1,418 reviews.
When is Extended Stay America - Minneapolis - Airport - Eagan - South open?
Extended Stay America - Minneapolis - Airport - Eagan - South is open now. It will close tomorrow at 12:00 a.m.