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Extended Stay America - Minneapolis - Airport - Eagan - South
- Hotels
- Eagan, MN
About this business
Location details
3384 Norwest Ct., Eagan, MN, 55121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Filthy nasty The Tv was low we couldn’t watch it became we couldn’t hear it. The room wasn’t clean. The tub looked nasty. The floor was dirty. We asked if they could clean it. The man told us that they don’t clean it unless you’ve been in there for 14 days.
The property is not well-maintained. The room was smelly and rundown. The front desk staff were polite but not professionally dressed. I canceleded my reservation the next day.
Business response:
DearGuest, Thank you for sharing your feedback. We apologize that the property and room did not meet your expectations. We appreciate your kind words about the politeness of our front desk staff. Your comments about maintenance and presentation are important, and we will share them with the team as we strive to improve. We hope that your future experiences will be more positive. Sincerely, Hotel Management
Room carpet not clean. Faucet area all molded caulking. Cigarette smoke in halls
Business response:
Dear Guest, We are dedicated to providing our guests with a clean and welcoming environment. We sincerely apologize for falling short of these expectations and for any inconvenience this may have caused. Maintaining a high standard of cleanliness is of utmost importance to us, and we are committed to ensuring that our team pays greater attention to this aspect moving forward. Sincerely, Hotel Management
never again Elevator did not work room was very dirty no towels garbage can was full of food garbage air conditioner worked room was in poor condition
Business response:
Dear Guest, Thank you for your feedback. We sincerely regret the challenges you faced during your stay. This experience falls short of the high standards of service we aim to deliver. We are committed to addressing these issues to enhance the experience for our future guests. Your insights are greatly appreciated and will play a crucial role in our improvement efforts. Sincerely, Hotel Management
I liked this hotel because it has many shops and restaurants nearby. The bad thing was that the elevator was always bad, one day we ran out of hot water and they never came to clean in 3 weeks staying here.
Business response:
Dear Guest, Thank you for sharing your feedback. We’re glad to hear you appreciated the convenience of the nearby shops and restaurants. However, we sincerely apologize for the issues with the elevator, the lack of hot water, and the missed housekeeping during your extended stay. This is certainly not the experience we aim to provide. Your concerns have been noted and will be addressed with our team to improve our service. We hope to have another opportunity to provide you with a much better stay in the future. Sincerely, Ho... read more
This place smelled like marijuana was extremely dirty and had the rudest manager. When we got to our room we had to ask for someone to change the sheets because they were bloody! How do you miss that when cleaning. Floor wasn’t vacuumed we stepped on a staple. Was told we would receive a refund but have yet to see that!
Business response:
Dear Guest, We would like to extend our sincere apologies for the experience you encountered during your recent stay. The issues you described are entirely unacceptable, and we fully understand the frustration and disappointment this has caused. Maintaining high standards of cleanliness, comfort, and respectful service is of utmost importance to us, and we regret that we fell short in this instance. Please be assured that your concerns have been duly noted and will be communicated to the relevant teams for prompt resolution.... read more
Gross. They don’t clean. Disgusting. Never staying there again.
Business response:
Dear Joseph, Thank you for choosing us. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks with the housekeeping team and will use them to improve our guest experience. Your comfort is our priority, and we truly regret that we did not meet your expectations. We appreciate your feedback, as it helps us make necessary improvements. Please consider giving us another chance in the future, and we’ll... read more
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Eagan - South
How is Extended Stay America - Minneapolis - Airport - Eagan - South rated?
Extended Stay America - Minneapolis - Airport - Eagan - South has a 3 star rating with 1,410 reviews.
When is Extended Stay America - Minneapolis - Airport - Eagan - South open?
Extended Stay America - Minneapolis - Airport - Eagan - South is open now. It will close tomorrow at 12:00 a.m.