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Extended Stay America - Minneapolis - Airport - Eagan - South
- Hotels
- Eagan, MN
About this business
Location details
3384 Norwest Ct., Eagan, MN, 55121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The day when I entered, water in the bath tub was leaking. There was no stopper in the bath tub. Stove was not cleaned and burners were not functioning.
Business response:
Thank you for staying with us and providing your feedback. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We encourage you to try us again in the near future, and we are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel Management
No ice machine. Uncomfortable bed. Very limited breakfast choices.
No frills leaves bad taste. It wasn't real clean. Bed was sloppily made. Water was very hard. Shower curtain was stained yellow on the bottom. Bathroom had not been thoroughly cleaned. We knew it was "no frills" going in so feel that we shouldn't complain too much. Staff were friendly. It was close to shopping which is a plus. We would rather pay a little more and get a bit more "breakfast" than coffee and muffins.
Business response:
Ronald, thank you for your review. We are glad you liked our convenient location and friendly service. That being said, we are sorry for the issues you encountered while you were here. Your comments remind us there is always a need for improvement and your feedback will be reviewed with our team. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management
Business response:
Ploua, we appreciate your rating but were disappointed not to have delivered our best. We would like to improve our impression on you and hope you give us a chance to do that in the near future. Sincerely, Hotel Management
Business response:
Fernando, thank you for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
Business response:
Renee, thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
The room was filthy, bed was mads properly, also it was still toothpaste in and on the sink from the person before, there were stains, on curtains, it was horrible I’ll never stay at you guys property again
Business response:
We sincerely apologize for the cleanliness issue you encountered in your room while you were here. We are sure this was a result of miscommunication between our housekeeping and front office departments since a suite should not be made available for occupancy until the cleaning process is complete. Your feedback is shared with the respective teams to be more diligent with their duties going forward. Please give us a chance to redeem ourselves on a future date. Sincerely, We sincerely apologize for the cleanliness issue you e... read more
Dont stay here The room was not very big. The counter top was bowed up, dirty sock under bed, water bottles under bed, cigarette butts and bottle cap stuck in drain.
Business response:
Bradley, thank you for being our guest. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Kelly, thank you for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Eagan - South
How is Extended Stay America - Minneapolis - Airport - Eagan - South rated?
Extended Stay America - Minneapolis - Airport - Eagan - South has a 3 star rating with 1,418 reviews.
When is Extended Stay America - Minneapolis - Airport - Eagan - South open?
Extended Stay America - Minneapolis - Airport - Eagan - South is open now. It will close tomorrow at 12:00 a.m.