Extended Stay America - Minneapolis - Airport - Eagan - South

Business response:

Dear Valued Guest, Thank you for being our guest and for sharing your feedback. I apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean and comfortable environment and I am sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thank you again for your candid feedback and we hope to welcome you back in the future. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Nicole, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Lia, thank you for taking the time to share your experience at Extended Stay America. We are delighted to know you liked your well-appointed room and were impressed with the courteous service provided by our staff. It was a pleasure to have you as a guest Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel and for sharing your feedback. Please accept our apologies for failing to provide you with a stay that met your expectations. We assure you that what you experienced is not acceptable, and we are reviewing this incident with our team members to ensure we handle such situations better going forward. We hope you will give us another chance to deliver the hospitality you deserve. Sincerely, Hotel Management 

Business response:

Thank you for staying at our hotel. We are pleased to know you liked our location, but we are sorry for the cleanliness issue you encountered in your room. We have shared your feedback with the housekeeping staff to be more diligent in their efforts and to thoroughly inspect the suite before accommodating to our guests. We appreciate your feedback and hope to host you back in the future. Sincerely, Hotel Management 

Business response:

Rosalie, thank you for choosing us. Although you liked our affordable price, We offer our sincere apologies for the cleanliness issue and poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these problems from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management 

Business response:

Douglas, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management