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Extended Stay America - Minneapolis - Airport - Eagan - South
- Hotels
- Eagan, MN
About this business
Location details
3384 Norwest Ct., Eagan, MN, 55121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay away! The conditions of this hotel were the worst I have ever experienced. The room was so dirty with something smothered all over the floor. The whole place smelled of smoke and grease. I went to the front desk and said I would not stay. The front desk person said she understood and refunded my room, well I’m still waiting for confirmation on my CC statement that the room was credited. This should not be listed as hotel. I think it serves another purpose for people who are down on their luck and that’s great, but not a... read more
Business response:
Christi, thank you for being our guest. We are disappointed reading about the cleanliness issue in your room and the smoke smell which made for an unpleasant experience. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. Your feedback is essential, so we have discussed it with our housekeeping team ensuring we deliver a clean and comfortable stay to all of our guests going ahead. Please consider a return visit to our hotel so... read more
Business response:
Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Mike, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Nothing. I room was bare bones, the carpet had large burn marks. The room had a small kitchenette in it, but there was nothing else, not even any plastic or paper cups. The hotel didn’t even have an ice machines, or any type of vending machines. If you want anything more than a bed, don’t stay here. There wasn’t anyone at the front desk to check, so I wasn’t even able to get a receipt.
Business response:
Thank you for staying with us recently. Our highest priority is to make sure you receive outstanding accommodations and service, and we are truly sorry we failed to deliver. We appreciate your feedback and assure you that necessary adjustments are being made so we don't repeat these mistakes in future. Again, we do apologize and hope you’ll reconsider a return visit. We would like you to experience our hotel as you should have on your last visit. Sincerely, Hotel Management
Needs work The lobby smelled of stale cigarette smoke, our room had a big stain on the wall and the counter and table had crumbs on them. Somebody was clearly smoking weed in the hallway by the door. The staff was very friendly and gave us a full refund.
Business response:
Dear Guest, thank you for the review. We are happy you found our staff to be friendly and accommodating, but we are sorry overall you had a disappointing experience. We apologize for the inconvenience you experienced due to the smoke smell throughout the hotel. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention so we can address it appropriately. We are pleased our team compensated you properly and we hope our good gesture will bring you back to give us a secon... read more
Business response:
We are delighted you had a great stay at Extended Stay America. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
The hotel was fine for a very short stay and close to the airport. But there was no process for checking out early, before 6. We just left, unsure of whether we actually checked out.
Business response:
Daniel, thank you for being our guest. We're glad to know overall you had a pleasant time with us and that our proximity to the airport was ideal for you. However, we're sorry for the inconvenience you mentioned. Please be assured that we have discussed your feedback with our front desk team to be more diligent with our efforts moving forward. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
I've stayed at other Extended Stay America hotels and they were fine - no frills, comfortable lodging for a reasonable price. This Eagan location, however, was awful. My room was filthy and dilapidated. I would sleep on the floor of the airport before staying here again. I would sleep in my car before staying here again. Avoid.
Business response:
Paul, thank you for posting your review. We apologize for the inconvenience you encountered with the cleanliness of your room. We have inspection procedures in place to make sure that this does not occur, so we regret that steps were missed in this case. We assure you that corrective action has already been taken by the housekeeping team to ensure that this doesn't happen again. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Business response:
Thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Eagan - South
How is Extended Stay America - Minneapolis - Airport - Eagan - South rated?
Extended Stay America - Minneapolis - Airport - Eagan - South has a 3 star rating with 1,418 reviews.
When is Extended Stay America - Minneapolis - Airport - Eagan - South open?
Extended Stay America - Minneapolis - Airport - Eagan - South is open now. It will close tomorrow at 12:00 a.m.