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Extended Stay America - Minneapolis - Airport - Eagan - South
- Hotels
- Eagan, MN
About this business
Location details
3384 Norwest Ct., Eagan, MN, 55121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room wasn’t ready and the room they put me in. Was it clean as it needs to be
Business response:
Dear Patrick, Thank you for sharing your feedback regarding your recent stay with us. We understand the significance of first impressions and recognize that well-maintained accommodations are pivotal in setting the stage for a memorable stay. Therefore, we extend our sincerest apologies for any oversights in the preparation of your room. Your feedback is invaluable to us, and we will address this with our team. We hope to have the opportunity to provide you with a more enjoyable stay in the future, one that reflects the high... read more
The hotel overall has an awful smell, the bath towels don’t even look white , the tv stand was all broken , the bathroom door had a whole on it terrible.
Business response:
Dear Lourdes, Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recent stay. We deeply regret any inconvenience, especially those related to the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. We take your feedback seriously and will address this issue with our housekeeping associates to ensure such lapses do not happen again. We genuinely hope that you will consider giving us another opportunity to serve with the immacu... read more
Bug Infested rooms! This hotel had bed bugs and then tried to blame us for them and we just moved into a new from a room that had roaches I even had to kill the damn thing and recorded it! When I reported this to staff the young lady at the desk was very rude and told me and my fiance to “go to their other hotel where they have more bugs” her words exactly! When I went to report the second room that we couldn’t sleep in that bed. The manager Rob lied and said that the rooms were clean and weren’t even vacuumed. They got upse... read more
Business response:
Dear Topaz, We would like to express our sincere apologies for the unsatisfactory experience you encountered during your recent stay. Your feedback is of utmost importance to us as we strive to maintain a safe and clean environment for all our guests while delivering exceptional service. In response to your concern, we are implementing immediate measures, including comprehensive inspections and treatments conducted by professional exterminators. Furthermore, we have relayed your comments to our housekeeping department to ens... read more
Gave me an occupied room, then Switch me to a new room. New room heater does NOT work
Business response:
Dear Guest, Thank you for sharing your feedback with us. We appreciate your insights, as they help us improve our services. We're sorry to hear that your experience did not meet your expectations, and we are committed to reviewing your situation with our team to prevent similar issues in the future. Additionally, we understand your concerns regarding the heater in your room, and we will take steps to address this promptly. We look forward to the opportunity to welcome you back and provide you with a better experience. Safe t... read more
Shower head squirting over curtain Drain plugged Loud Holes in drywall Burns in carpet Low water pressure in sink
Business response:
Dear Erik, Thank you for sharing your feedback. We sincerely apologize for the maintenance issues you experienced during your stay with us. Thank you for bringing this to our attention; corrective measures within the relevant departments are currently underway to mitigate similar impacts on future guests. We anticipate your return, affording us the opportunity to deliver an enhanced experience.Sincerely,Hotel Management
Stay away from this property if possible, first room we got had a half eaten pizza slice on the counter, they tv was on and the bed weren’t made. It seemed like that room was either not vacated completely or had just not been cleaned at all after check out. Not only was there food on the counter but immediately as soon as opening the door we got a foul smell coming from the bathroom that was right by the door, whoever had used that bathroom last was just nasty. The second room we got after we went back to check out for a new... read more
Business response:
Dear Vanessa, Thank you for taking the time to review your stay with us. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. Your feedback has been shared with our team for immediate review and action. We look forward to the opportunity to serve you more effectively during your next visit.Sincerely,Hotel Management
It’s pretty dingey and honestly kind of scary inside. Like a haunted escape room. Staff was immediately bothered by the fact we had to check in or that we had to change rooms since none of the lights worked in the first room. The men in my travel group were scared of the hotel and trust me they don’t get scared easily. The whole in the bathtub was covered by clear scotch tape so none of us felt comfortable in the bathroom. I wouldn’t be surprised if there were bed bugs but luckily there wasn’t. Definitely kept all our suitca... read more
Business response:
Dear Emilee, Thank you for providing your valuable feedback. Our endeavor is to ensure that our guests experience a clean and comfortable environment with well-maintained facilities. Regrettably, we acknowledge that your recent experience did not meet these standards, and we extend our sincere apologies for any inconvenience caused. Your feedback has been noted, and we are currently implementing corrective measures within the relevant departments to prevent similar occurrences in the future. We look forward to the possibilit... read more
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Eagan - South
How is Extended Stay America - Minneapolis - Airport - Eagan - South rated?
Extended Stay America - Minneapolis - Airport - Eagan - South has a 3 star rating with 1,410 reviews.
When is Extended Stay America - Minneapolis - Airport - Eagan - South open?
Extended Stay America - Minneapolis - Airport - Eagan - South is open now. It will close tomorrow at 12:00 a.m.