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Extended Stay America - Minneapolis - Airport - Eagan - South
- Hotels
- Eagan, MN
About this business
Location details
3384 Norwest Ct., Eagan, MN, 55121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Average Hotel for Short Stay I'm sure this hotel would be great for staying there for a week with the full kitchen suite, but I just needed it for a night. Counter tops weren't very clean, staff was barely existent, and the grab and go breakfast was oranges, granola bars, muffins and coffee. I wouldn't recommend this hotel for someone looking for a night or two but I'm sure that it's good for a long stay. Very average hotel.
Business response:
Thank you for your recent review of your stay. I sincerely apologize that you felt our staff was unavailable and your room wasn't cleaned to our company’s high standards. In response to your feedback, I am meeting with our staff to discuss how we can improve our service as well as making sure we closely inspect our rooms before guest arrivals. Thank you very much for providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Very quiet at all times. Excellent location.
Business response:
Thank you for taking the time to write a review of your stay. I am so glad to read that you enjoyed our convenient location and our quiet atmosphere. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
Relaxation It was a nice stay. I need to relax for a day and I did just that.
Business response:
Thank you for taking the time to write a review of your stay. I am so glad to read that we were able to accommodate your needs with a relaxing atmosphere. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
Would never book here again... About the only good thing was the full sized refrigerator in the room. Booked non-smoking and was put in a smoking room, SICK! Everything stunk. Way overpriced for the poor quality.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please know that we are sincerely sorry that your stay was not to our company’s high standards. To prevent this from happening again, our staff is reviewing our reservation procedures and protocols to make sure everyone has a full understanding of how to prevent similar situations from happening again. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We do hope you will choose to stay with us ag... read more
poor value for the price. I expected more for the price. It felt like a $60 a night room and I booked a no smoking room but all they had were smoking rooms and it smelled really bad. The maintenance upkeep was shoddy and the whole place just felt cheap and gloomy.
Business response:
Thank you for taking the time to write a review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear about the cleanliness and maintenance issues you experienced. Your comments were reviewed by the staff, and we will provide additional training and make sure rooms are inspected thoroughly before guest arrivals to make sure your experience is not repeated. I am grateful for the feedback you provided so we are able to continually improve our hotel. We would love to have another ... read more
non-smokers, stay away; "breakfast" disappointing We had booked this room for two nights, but had to check out after the first night for a number of reasons. Upon arrival, there were police in the lobby trying to settle a dispute between a guest and the hotel over the payment of a pet fee. There is literally not a floor that we were comfortable on. We were given a room on the second floor, but the bathroom smelled strongly of smoke, which was due to the fact that the third floor is a smoking floor. We were given a room on th... read more
Business response:
I appreciate you bringing your experience to our attention. The issues you described are unacceptable, and I sincerely apologize for your experience. Your comments were reviewed by the staff, and we will be holding a staff meeting so that we can discuss the mentioned issues and work on how to handle them better to make sure your experience is not repeated. The staff and I appreciate your comments, as it will only help us to improve. We hope that you will give us the opportunity to provide you with a better experience the nex... read more
Wont stay again Staff was very friendly. Room had hairs in bathroom, refrigerator, all over the carpet.
I would rate this closer to a 2.5 rather than 3.5, but the price through Expedia moved it up a bit.
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Eagan - South
How is Extended Stay America - Minneapolis - Airport - Eagan - South rated?
Extended Stay America - Minneapolis - Airport - Eagan - South has a 3 star rating with 1,418 reviews.
When is Extended Stay America - Minneapolis - Airport - Eagan - South open?
Extended Stay America - Minneapolis - Airport - Eagan - South is open now. It will close tomorrow at 12:00 a.m.