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Extended Stay America - Minneapolis - Airport - Eagan - South
- Hotels
- Eagan, MN
About this business
Location details
3384 Norwest Ct., Eagan, MN, 55121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stunk badly of mildew, dirty, missing items I will never return. Rooms were not clean after returning from work at 5pm. The sheets smelled, the floors were sticky and the towels smelled even worse. No coffee, no cleaning supplies for the kitchenette, dirt on tables, stains on the chairs and overall horrible dirty appearance. I was on military orders and it was the best I could find at the last minute. I would rather sleep in my rental. It smelled better......
Business response:
Your review for our hotel was recently brought to my attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear about the cleanliness issues you experienced. Please accept my apology. In response to your feedback, I am implementing more hands on training to ensure that the housekeeping issues you described do not happen again in the future. I really appreciate you bringing this to our attention. We do hope you will choose to stay with us again so we can have the opportunity to provide ... read more
Dirty and old The hotel needs updating. The so called breakfast was junk!
Business response:
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that your stay did not meet your expectations. In response to your feedback, I am working with our housekeeping staff to ensure cleanliness in all of our rooms as well as making sure we are clearly communicating our amenities during guest arrivals. Thank you very much for providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Rude People When checking in the guy was rude and very short with us. When we got up to our room it had a smell that hit you as soon as you walked in the door. I would never stay here again.
Business response:
Your review for our hotel was recently brought to my attention. I am so disappointed to hear about the cleanliness and service issues you experienced. Please accept my apology. To prevent this from happening again, my team is going to be receiving more hands on training. Thank you very much for providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
It was almost perfect. One of the stove elements didn't work, the frig wasn't cold so food went bad, and bed lamp didn't work. Overall the hotel was great. The staff provided outstanding service.
Business response:
Steven - Thank you for taking the time to write a review of your stay. We appreciate you letting us know that there were a few maintenance issues in your room. We are sorry for these issues, but are happy to read that we provided you with great service and that you enjoyed your stay. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
Such a letdown! The place had none of the amenities you want when you go to a hotel. Not even a bottle of water in room. Smelled like cigarette smoke, no services like a computer room or pool.
Business response:
Thank you for your recent review of your stay. I am sorry to hear that our amenities were not up to your standards. In response to your feedback, I am reviewing to see what kind of amenities we can add to make our hotel better. Thank you very much for providing us with your feedback. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Disappointing on just about every level Disappointing on just about every level. This is like a flophouse. No amenities at all except a crappy, scanty selection of packaged sugar food for breakfast. Beds uncomfortable and total lack of service. No bus center or pool or niceties at all. Lots of cigarette smoke and weird cooking smells. Such a waste. We prepaid so had to suck it up and stay there. I will never consider staying at a "hotel" in this chain again.
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize that our service and amenities were not up to your standards. Your comments were reviewed by the staff, and we will use your feedback as a training tool to coach our staff to make sure your experience is not repeated. I really appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Short stay Hotel is adequate and nothing to rave about. While u get a kitchenette, u have to ask for all supplies. Morning snack is " grab & go" stuff & no beverage provided past 9:30. For price, I've gotten more amenities in regular hotel. Was out at meetings a lot so served its purpose.
Business response:
Thank you for taking the time to write a review of your stay. Please accept our apologies that we were unable to exceed your expectations. Still, I'm glad that we were able to accommodate your needs and provide you with a positive stay overall. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Eagan - South
How is Extended Stay America - Minneapolis - Airport - Eagan - South rated?
Extended Stay America - Minneapolis - Airport - Eagan - South has a 3 star rating with 1,418 reviews.
When is Extended Stay America - Minneapolis - Airport - Eagan - South open?
Extended Stay America - Minneapolis - Airport - Eagan - South is open now. It will close tomorrow at 12:00 a.m.