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Extended Stay America - Minneapolis - Airport - Mendota Heights
- Hotels
- Mendota Heights, MN
About this business
Location details
1380 Northland Dr, Mendota Heights, MN, 55120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room came with pets I had issues with cockroaches in the room. I saw a small on in the sink when I moved in. Front desk told me that they were having the place spayed. I had to purchase bug spray and spayed the room myself. Still would see bugs on walls in the morning.
Business response:
Hello Francesco. Thank you for sharing the details of your stay with us. Please accept our sincerest apologies for the issues that you encountered with the pest sightings. This is in no way the type of experience that we wanted you to have, and can assure you that we will be communicating with our pest control provider for immediate action and resolve. We are so sorry for the inconvenience that this has caused but hope that your future travels are wonderful ones.
Employees were very helpful and kind!
Business response:
Thank you for your wonderful rating and review, Jenifer! We love hearing that you had such a great experience at our hotel! We hope to see you again soon the next time your travels bring you this way!
No ice machine, no automatic doors, not even a smoothed out ramp at the entrance. Not a lot of forethought went into this property. The hallway carpet was stained, however, the management was superb!
Business response:
Thank you for taking the time to review and rate your stay with us, Luanne. We appreciate your thoughts and constructive feedback regarding your stay with us. We would love another chance to show you a much better experience the next time you are in the area.
I wasn’t to please knowing that my bed sheet was dirty and when I told the guy in the front desk about it and ask to get a clean sheet he going to charge me and make it seem like it was my fault and my job to clean the sheet. If I make the bed sheet dirty yes I will clean but when I check in and notice the sheet was dirty and let the front desk know he kind of have a attitude. I dislike that a lot.. another than that everything was good. Love my small kitchen..
Business response:
Thank you for reviewing your stay with us, Kouangiab. We are disappointed to see that you encountered these issues with the linens upon check-in. Our team is known for their high-level of service and we apologize that this did not come across during your stay. We appreciate you letting us know so that we can improve in these areas for all our future guests.
Manager Is So Nice And Understanding
Business response:
Thank you for your wonderful feedback and rating. We are thrilled to see that you enjoyed such great service from our wonderful staff. We will pass this on to our team as they love hearing when a guest is satisfied! We would love to see you again soon!
Adequate for a stay before an early morning flight. Not the cleanest, but not bad. Staff at front desk was helpful and pleasant. Poor cell service in area and WiFi is slow and only good for one device. The set up of long term residents and hotel guests is odd.
Business response:
Oh no! I'm so sorry to hear this. Thank you for sharing your impressions, we value what guests like you have to say and we will use your feedback to help us improve.
Get there before 10pm!! Be there before 10:00pm or the desk is closed. We Got there at midnight and it took over half an hour and 4 phone calls to find someone to check us in. It’s more like an apartment building with security… but not much security. Bed was comfy and bathroom and kitchen were clean. No shampoo or lotion. Just hand soap.
Business response:
Thank you for your review and comments, Anessa. We are terribly sorry that your stay did not satisfy your expectations, and that we may have fallen short in delivering an exceptional experience. Thank you for allowing us to host you and we wish you all the best in your future travels.
They were very friendly and accommodating.
Business response:
Wow! What an outstanding rating! We can't tell you how happy it makes us to see that you enjoyed such a wonderful stay! Thank you so much for choosing WoodSpring Suites!
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Mendota Heights
How is Extended Stay America - Minneapolis - Airport - Mendota Heights rated?
Extended Stay America - Minneapolis - Airport - Mendota Heights has a 3.5 star rating with 858 reviews.
When is Extended Stay America - Minneapolis - Airport - Mendota Heights open?
Extended Stay America - Minneapolis - Airport - Mendota Heights is open now. It will close tomorrow at 12:00 a.m.