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Extended Stay America - Minneapolis - Airport - Mendota Heights
- Hotels
- Mendota Heights, MN
About this business
Location details
1380 Northland Dr, Mendota Heights, MN, 55120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay away from this place! First off no one was at the front desk 1/2 the time I went there. The T.V. worked about 25% of the time. The coffee was never available at the time it was supposed to be. I'm not sure why the room has a microwave and stove when there are no pots,bowls or cutlery in the room. They actually wanted to charge us for those items!!!! We will never stay there again.
Business response:
Thank you for letting us know how we are coming across and what areas we need to address. We appreciate hearing from you. About the amenities, we include the basics in the rate and then allow guests to customize so they pay only for what they want to use (like cookware, a coffeemaker, etc.). It would be a bit shocking if you weren't expecting this and we're so sorry we disappointed you.
Meh to good ish As we have heard the reviews before the hotel service was awful,. They do not have a gym workout area and no breakfast, there coffee in the morning is from a pot which is lousy. Naruto situation traveling across the United States write me at the hotel a 7 hours early and we couldn't check in. We ended up sleeping in the car and Then we couldn't check in until 3 p.m. after we got in it was fine, average hotel, Nice rooms, poor service, good location, won't be coming back
Business response:
I'm sorry to hear about all of these disappointing issues and hope your future lodging is truly wonderful. We would love to welcome you back if you need a simple, affordable stay in the future.
Business response:
Thank you for rating our hotel.
Quick stay. The room smelled awful. I had no idea there would be no one at the front desk past 9pm so we were not able to get extra pillows or the iron/ironing board when we got back to our room. The only saving grace was the guy at check in was nice.
Business response:
Thank you for your review. I’m so sorry to hear that our hotel did not meet your needs. I appreciate that you mentioned the friendly staff. They work hard to provide great guest service and we appreciate that you noticed that. Best wishes in your future travels.
New tvs...thats about all i can say. Front desk had police storm the room at noon, never seen THAT level of freak out anywhere...
Business response:
I'm so sorry you had a disappointing stay and got a bad impression of our hotel and services. Thank you for sharing your feedback so we can always be improving.
Nothing Very sterile Reservation was wrong through Expedia Room was dirty Cook top was dirty Not impressed won’t book with Expedia again
Business response:
I'm so sorry to hear about all of these things that were disappointing to you during your stay with us. Thank you for your feedback so we can improve and hopefully make a much better impression on future guests. We hope you'll stop by to see the changes we make.
Business response:
Thank you for rating our hotel.
The facility advertises a kitchenette, but supplies no plates, utensils, pots, pans, or even a coffee cup. (No coffee pot in the room either.). You have to Purchase that separately. I booked this room under the premise I would be able to cook a few of my own meals. Instead, we had to eat out every meal, adding cost to our trip. This is incredibly misleading and a terrible company policy.
Business response:
We are so sorry that you were not aware of our unique amenities - that guests choose only those services and amenities that they want to include in their rate. Many guests appreciate being able to bring their own cookware and dishes but others purchase locally or we have sets available for purchase at the Front Desk. By allowing guests to choose and only pay for the amenities they desire, we are able to keep our rates affordable. It would be shocking if you weren't expecting this and I apologize that it made for a disappoint... read more
Stinky Hotel stunk like garbage, they only clean rooms once every 2 weeks. There are basically tenants that live there long term. AKA: Homeless people and the odor to prove it.
Business response:
Thank you for sharing your experience and perspective. We really appreciate knowing how we are coming across and we're sorry we disappointed you.
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Mendota Heights
How is Extended Stay America - Minneapolis - Airport - Mendota Heights rated?
Extended Stay America - Minneapolis - Airport - Mendota Heights has a 3.5 star rating with 912 reviews.
When is Extended Stay America - Minneapolis - Airport - Mendota Heights open?
Extended Stay America - Minneapolis - Airport - Mendota Heights is open now. It will close tomorrow at 12:00 a.m.