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Extended Stay America - Minneapolis - Airport - Mendota Heights
- Hotels
- Mendota Heights, MN
About this business
Location details
1380 Northland Dr, Mendota Heights, MN, 55120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No employees at the front desk. There is no staff at the front desk 24 hours a day. Room was clean and nice, but the walls are thin. You will hear your neighbors.
Business response:
We are sorry for the noise you experienced and the difficulty you had in reaching us during your stay. As a value-focused hotel that specializes in extended stays, we do not staff the front desk 24 hours a day, this is one way we keep our rates affordable. We do have posted office hours or you can use the lobby phone to reach us during off-office times. We know our accommodations do not meet the needs for every traveler, but we would certainly welcome you back if you’re ever in need of all we have to offer.
The front desk guy should be fired. He was too tired to see if there was a room available. I've been staying in hotels for nearly 50 years - that was a first. We cancelled the reservation,demanded a full refund, and walked out.
It was cheap. You get what you pay for. Trash cans overflowing. No stuff to make coffee early in the morning. My refrigerator shut off while I was at class one day. When I got back to my room everything in my fridge was warm and everything in my freezer was thawed. All the money I had spent on my food for my 10-day trip wasted. Corporate told me management had to handle it. Management told me corporate had to handle it. What else is there to say?
Business response:
Thank you for this feedback. I'm so sorry you did not get a more immediate response to your questions and that we did not earn your recommendation as a result. We hope you have a better experience from here on.
Business response:
We are sorry you did not enjoy your stay with us. Thank you for rating our hotel.
Stay away from this place! First off no one was at the front desk 1/2 the time I went there. The T.V. worked about 25% of the time. The coffee was never available at the time it was supposed to be. I'm not sure why the room has a microwave and stove when there are no pots,bowls or cutlery in the room. They actually wanted to charge us for those items!!!! We will never stay there again.
Business response:
Thank you for letting us know how we are coming across and what areas we need to address. We appreciate hearing from you. About the amenities, we include the basics in the rate and then allow guests to customize so they pay only for what they want to use (like cookware, a coffeemaker, etc.). It would be a bit shocking if you weren't expecting this and we're so sorry we disappointed you.
Meh to good ish As we have heard the reviews before the hotel service was awful,. They do not have a gym workout area and no breakfast, there coffee in the morning is from a pot which is lousy. Naruto situation traveling across the United States write me at the hotel a 7 hours early and we couldn't check in. We ended up sleeping in the car and Then we couldn't check in until 3 p.m. after we got in it was fine, average hotel, Nice rooms, poor service, good location, won't be coming back
Business response:
I'm sorry to hear about all of these disappointing issues and hope your future lodging is truly wonderful. We would love to welcome you back if you need a simple, affordable stay in the future.
Business response:
Thank you for rating our hotel.
Quick stay. The room smelled awful. I had no idea there would be no one at the front desk past 9pm so we were not able to get extra pillows or the iron/ironing board when we got back to our room. The only saving grace was the guy at check in was nice.
Business response:
Thank you for your review. I’m so sorry to hear that our hotel did not meet your needs. I appreciate that you mentioned the friendly staff. They work hard to provide great guest service and we appreciate that you noticed that. Best wishes in your future travels.
New tvs...thats about all i can say. Front desk had police storm the room at noon, never seen THAT level of freak out anywhere...
Business response:
I'm so sorry you had a disappointing stay and got a bad impression of our hotel and services. Thank you for sharing your feedback so we can always be improving.
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Mendota Heights
How is Extended Stay America - Minneapolis - Airport - Mendota Heights rated?
Extended Stay America - Minneapolis - Airport - Mendota Heights has a 3.5 star rating with 858 reviews.
When is Extended Stay America - Minneapolis - Airport - Mendota Heights open?
Extended Stay America - Minneapolis - Airport - Mendota Heights is open now. It will close tomorrow at 12:00 a.m.