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Extended Stay America - Minneapolis - Airport - Mendota Heights
- Hotels
- Mendota Heights, MN
About this business
Location details
1380 Northland Dr, Mendota Heights, MN, 55120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No towels no cleaning the room horrible communication over priced
Business response:
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us an opportunity to impress you the next time your travels bring you to the area.
Bare bones. Had to go to front desk and ask for everything- hangers, hair dryer, iron (they have 3 for the entire hotel). Felt very unsafe There was a fight in the hallway (2x hours apart)- Cops came... never again.
Business response:
It is extremely disappointing to read all the issues that you experienced during your stay. I can't tell you how hard we work to provide an exceptional amount of hospitality, customer service and all all-around pleasant stay for each guest. Seeing that this is not how we came across because of the disruptions along with the amenities, shows us that there are areas that we can improve upon. Regarding the amenities, I’m so sorry to hear that you were not aware of our ‘Simple’ philosophy --- that guests pay only for the ameniti... read more
Business response:
Thank you for taking time to rate our hotel. We are disappointed in the 2-star rating and hope you’ll consider staying with us again to enjoy a better experience.
My first 4 nights I had no heat ! I realized it throughout the night my 1st night told the front desk, they said they would call maintenance . Maintenance never showed, I’m not sure if they even called ? When I finally got someone they couldn’t fix it so I had to gather all my belongings and carry them down stairs. The whole experience has me inclined to ask for a full refund. Then I had incompetent worker trying to kick me out early, when he was proven wrong he still wouldn’t accept his part in not considering what the gues... read more
Business response:
We are terribly sorry to hear of your encounter and the issues that you had during your time with us. Our staff works at an extremely high level to make sure that you get all that you need out of your stay and we are so sorry if we failed to exceed your expectations. Thank you for taking the time to share your experience and let us know how we are coming across.
Business response:
Thank you for taking time to rate our hotel. We are sorry you did not enjoy your stay with us.
Place smelled like smoke. No utensils or coffee maker in the room. Heater was noisy. It was close to the airport though.
Business response:
We are so disappointed to hear that you got a bad impression of our hotel during your stay. We work hard to provide affordable, clean, and comfortable rooms and we’re sorry that was not your experience. We wish you the best in your future travels.
Business response:
I am so sorry to hear that your experience was not the exceptional one we intended for you. Thank you for rating our hotel.
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Mendota Heights
How is Extended Stay America - Minneapolis - Airport - Mendota Heights rated?
Extended Stay America - Minneapolis - Airport - Mendota Heights has a 3.5 star rating with 889 reviews.
When is Extended Stay America - Minneapolis - Airport - Mendota Heights open?
Extended Stay America - Minneapolis - Airport - Mendota Heights is open now. It will close tomorrow at 12:00 a.m.