This profile has been claimed by the business owner or representative.
Extended Stay America - Minneapolis - Airport - Mendota Heights
- Hotels
- Mendota Heights, MN
About this business
Location details
1380 Northland Dr, Mendota Heights, MN, 55120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It's more of a long term housing place than a hotel. The front desk is very limited, doesn't open until 9 and will charge a fee if you leave your card in the room and need a new one. It's very basic, and you have to go through a phone service with menu tree to get someone to respond at the front desk. No exchanging a dirty towel, one towel per room, absolute minimum service
Business response:
Thank you for taking the time to review your recent stay at our hotel, Peter. We are so sorry that you did not enjoy your time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
The hotel had roaches and the manager was leaving the hotel and did nothing to compensate me for this
Business response:
Thank you for taking the time to review your stay, David. We sincerely apologize for the pest sightings that you encountered, as we never want your stay with us to be less than perfect. We can assure you that we will communicate with the proper channels for immediate action and resolve. We hope that your future travels are both comfortable and pleasant.
There was hair on the bed and in the shower. During check in, they said I didn’t pay through Expedia and had to pay again, then had to go through Expedia to get a refund. There were boxelder bugs in the room. Three times there was an extremely loud mechanical sound coming from the room next door. There was a finger food smudge on the remote. No staff at night. Couldn’t wait to leave the next day.
Business response:
We appreciate you for sharing the details of your stay with us, Christine. This is in no way the type of feedback that we want to read. We always want your time with us to be full of comfort and peace in a super clean environment. Seeing that this is not what we delivered is more than disappointing and we can assure that we take this feedback seriously. We will be addressing these concerns with our team to avoid them with any of our future guests. We are sorry for the impact that this had on your visit, but we do hope that y... read more
Business response:
Thank you for your rating, Cassie. We hate to see the lower rating and apologize for any issues that you had during your time with us. thank you for allowing us to host you and we wish you all the best in your future travels.
Dont Stay Here!! Very dissapointed. Checked in, went to our room and turned back around and informed them that we would not be staying. The elevator was filthy, the floor we were supposed to be staying on smelled like weed, there was dirt and hair and fuzz on our reserved room's floor. We were getting away for the weekend with our 11 month old and cant have him crawling around picking things off the floor our whole stay, not to mention smelling weed. The receptionist said that he would contact his manager and they would get ... read more
Business response:
Thank you for sharing the details of your stay, Adam. Please accept our sincerest apologies for the problems you faced during your time with us. We can certainly understand your level of frustration and apologize that we fell short in these areas. We are always looking for ways to grow and improve and will use your feedback to do just that. Best wishes in your future travels.
A bit disappointing Very loud after 11pm. A little dirty. No one at the front desk at night.
Business response:
Hello Sarah. Thank you for the review of your stay. We are so sorry that your first experience with us was not the clean, comfortable, and exceptional stay that we intended for all our guests. We apologize that we failed to exceed your expectations and leave you with this negative impression of our hotel. Thank you for sharing your experience with us as we are constantly looking for ways to improve.
Terrible customer service, rude and not welcoming. Room was clean, but little things like floor molding strip peeling off and few amenities. Very basic hotel but we were only staying 1 night so Ok. Plenty of parking. You don't feel welcome here...benches out front labeled "do not sit here", clerk didn't acknowledge us standing there, and walked away mid checkin without explanation, insisted in ID from everyone in party, not just the person checking in, etc. But location is convenient to airport. I wouldn't stay again, there ... read more
Business response:
Thank you for your review. Please accept our sincerest apologies regarding any issues that you experienced during your time with us. It disappoints us to see that you were left with this negative impression of our hotel. Each interaction we have with our guests give us the opportunity to improve in the areas that deserve attention. Your feedback will help us do just that. We are so sorry for any inconvenience that was caused and wish you all the best in your future travels.
There was cockroaches and bed bugs and they would not refund my money it was the worst experience of my life
Business response:
Thank you for your review. Please accept our sincerest apologies for the issues that you experienced with possible pest sightings. Our team works hard to ensure that our rooms our sparkling clean and we are terribly sorry that this was your encounter. We look forward to addressing these concerns with our pest control contractor for immediate action and resolve.
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Mendota Heights
How is Extended Stay America - Minneapolis - Airport - Mendota Heights rated?
Extended Stay America - Minneapolis - Airport - Mendota Heights has a 3.5 star rating with 889 reviews.
When is Extended Stay America - Minneapolis - Airport - Mendota Heights open?
Extended Stay America - Minneapolis - Airport - Mendota Heights is open now. It will close tomorrow at 12:00 a.m.