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Extended Stay America - Minneapolis - Airport - Mendota Heights
- Hotels
- Mendota Heights, MN
About this business
Location details
1380 Northland Dr, Mendota Heights, MN, 55120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking time to rate our hotel. We are sorry you did not enjoy your stay with us.
Business response:
Hello Frieda. Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
Business response:
Thank you for taking the time to review your recent stay at our hotel. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
Hotel understaffed. Dirty. TV didn’t work correctly. Smelled like smoke.
Business response:
Hello Richard. Thank you for your review. We are so disappointed to learn that this was your experience. We are known for our attention to detail and phenomenal customer service and are so sorry that this may not have come across. We are always looking for ways to grow and learn and we will make sure that we use your feedback to guide us towards improvement. We apologize for how these issues impacted your time with us and wish you all the best in your future travels.
THE ROOM WAS DIRTY, LIGHTS MISSING,VERY NOISEY,NO COFFEE, OUR ROOM WAS NEXT TO MECHICAL ROOM, SOME MACHINE RAN AT 5 AM VERY LOUD GRINDING SOUND NO WATER PRESSURE IN SHOWER. WE WERE TOLD THEY ONLY CLEAN ONCE ERVERY TWO WEEKS
Business response:
Thank you for your review. We are so disappointed to see the issues that you experienced with the cleanliness of your room, along with the maintenance issues. Our team works hard to address these issues as soon as they are made aware and we are so disappointed to see that this did not happen for you. We look forward to addressing these concerns with our team for immediate action and resolve. Best wishes in your future travels.
It was clean. But, there is no room service, most of amenities are not provided like iron,coffee maker, shampoo, etc... Not happy with my stay.
Business response:
Thank you so much for the review of your stay. We are so sorry to see that your stay was not met with the level of comfort and overall hospitality that we strive to deliver to each of our guests. We are sorry that you were not made aware of our unique amenity offerings. Since we are more of an extended stay, many of our guests prefer to bring their own items, such as cookware or utilize the items that we provide at an additional charge. We know that this is not what most guests are used to and apologize for any inconvenience... read more
Terrible Room Room was not clean and did not look anything like the photos. Staff was not very helpful or enthusiastic about their job. I asked for a different riom and waa told i had to wait 2 days to speak to a manager first. I canceled my reservation and was charged fir cancelation. Will never deal with this property again.
Business response:
Thank you for your detailed review of your stay, Yolanda. We are so sorry that your first experience with us was not the clean, comfortable, and exceptional stay that we intended for all our guests. We apologize that we failed to exceed your expectations and leave you with this negative impression of our hotel. Thank you for sharing your experience with us as we are constantly looking for ways to improve
I chose this hotel because it had a kitchen and the bathroom had a tub. Something that is hard to find these days apparently. But needed for our family. We planned to stay a week so saving money by cooking was what we were looking to do. So we get there and there is nothing in the room as far as kitchen utensils, cooking items, toiletries..nothing. The website and listing description states that you can get these items from the front desk. So I go to ask if they have spoons because I needed to feed my baby and the guy rudely... read more
Business response:
Thank you so much for this detailed review of your stay, Stormy. We are so sorry to see that your stay was not met with the level of comfort and overall hospitality that we strive to deliver to each of our guests. We do provide shampoo and conditioner at the front desk and hope that our wonderful staff was able to provide this for you once mentioned. As far as the amenities, since we are more of an extended stay, many of our guests prefer to bring their own items, such as cookware or utilize the items that we provide and a s... read more
Horrible Experience!
Business response:
I'm so sorry to hear that your stay with us was not as wonderful as we intended and that you deserved. Thank you for your rating and we wish you all the best in your future travels.
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Mendota Heights
How is Extended Stay America - Minneapolis - Airport - Mendota Heights rated?
Extended Stay America - Minneapolis - Airport - Mendota Heights has a 3.5 star rating with 858 reviews.
When is Extended Stay America - Minneapolis - Airport - Mendota Heights open?
Extended Stay America - Minneapolis - Airport - Mendota Heights is open now. It will close tomorrow at 12:00 a.m.