Extended Stay America - Minneapolis - Airport - Mendota Heights

Business response:

Thank you for your feedback and for sharing your experience. We apologize for the great inconvenience of arriving and having to wait for service at the reception desk along with the unpleasant odors, Ricky. That is certainly not the first impression we were aiming for. We are so sorry for disappointing you and will make sure that we address this with our front desk team for proper action and resolve. 

Business response:

Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations because of the cleanliness, and we will address this with our team for improvement. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels. 

Business response:

I am so sorry to hear that your experience was not the exceptional one we intended for you. Thank you for rating our hotel. 

Business response:

Thank you for your review, Bertha. Please accept our sincerest apologies for the issues that you experienced with possible pest sightings. Our team works hard to ensure that our rooms our sparkling clean and we are terribly sorry that this was your encounter. We look forward to addressing these concerns with our pest control contractor for immediate action and resolve. 

Business response:

Thank you for taking time to rate our hotel. We are sorry you did not enjoy your stay with us. 

Business response:

Hello Frieda. Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels. 

Business response:

Thank you for taking the time to review your recent stay at our hotel. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay. 

Business response:

Hello Richard. Thank you for your review. We are so disappointed to learn that this was your experience. We are known for our attention to detail and phenomenal customer service and are so sorry that this may not have come across. We are always looking for ways to grow and learn and we will make sure that we use your feedback to guide us towards improvement. We apologize for how these issues impacted your time with us and wish you all the best in your future travels. 

Business response:

Thank you for your review. We are so disappointed to see the issues that you experienced with the cleanliness of your room, along with the maintenance issues. Our team works hard to address these issues as soon as they are made aware and we are so disappointed to see that this did not happen for you. We look forward to addressing these concerns with our team for immediate action and resolve. Best wishes in your future travels.