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Extended Stay America - Minneapolis - Airport - Mendota Heights
- Hotels
- Mendota Heights, MN
About this business
Location details
1380 Northland Dr, Mendota Heights, MN, 55120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking the time to review your stay at our hotel. We are so sorry that you did not thoroughly enjoy your time at our hotel. We apologize that we failed to exceed your expectations but hope that you give us another opportunity to show you a much better experience the next time you are in the area.
There was no shampoo soap or washcloths in our room. Also there was an overwhelming smell of tacos or something spicy throughout the whole hotel. No one at the front desk just a sign that said the hours.
Business response:
We sincerely apologize for the offensive odors that were present during your time with us, Sara. We never like to hear such feedback, but it helps us improve and work towards positive changes that will maximize the guest experience. Regarding the toiletries, we do make these items available at the front desk should you need them. We are so sorry if you were not made aware and for any inconvenience that this caused. Thank you for taking the time to share this experience and we do wish you the best in all your future travels.
Business response:
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us an opportunity to impress you the next time your travels bring you to the area, Angela.
Business response:
We are so happy that you loved our accommodations and that you enjoyed such a pleasant stay! We look forward to welcoming you back the next time your travels bring you to the area!
I booked this hotel for my daughter so we could be somewhat distant in this time of covid. She was shown a room that was not ready for a guest. She was given a second room by the attendant (who was NOT wearing a mask). Room was okay, but hotel was clearly being used for homeless during covid. Dogs barking and kids running around hallways at 10pm. She did not feel safe or comfortable. She ended up leaving the hotel at 10pm. I will say that the manager gave me a full refund the next day. This hotel might be okay in a non-covid... read more
Business response:
Thank you for the review of our hotel, Diane. We can't apologize enough for the troubling experience that your daughter had. The safety and health of our guests is top priority and we have gone above and beyond to ensure that safety measures are being followed. We have a rigorous cleaning schedule and are so sorry that she did not notice this during her time with us. We also appreciate you bringing the issues with masks to our attention as this will be address immediately with our staff. Thank you for sharing your experience... read more
No towels no cleaning the room horrible communication over priced
Business response:
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us an opportunity to impress you the next time your travels bring you to the area.
Bare bones. Had to go to front desk and ask for everything- hangers, hair dryer, iron (they have 3 for the entire hotel). Felt very unsafe There was a fight in the hallway (2x hours apart)- Cops came... never again.
Business response:
It is extremely disappointing to read all the issues that you experienced during your stay. I can't tell you how hard we work to provide an exceptional amount of hospitality, customer service and all all-around pleasant stay for each guest. Seeing that this is not how we came across because of the disruptions along with the amenities, shows us that there are areas that we can improve upon. Regarding the amenities, I’m so sorry to hear that you were not aware of our ‘Simple’ philosophy --- that guests pay only for the ameniti... read more
Business response:
Thank you for taking time to rate our hotel. We are disappointed in the 2-star rating and hope you’ll consider staying with us again to enjoy a better experience.
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Mendota Heights
How is Extended Stay America - Minneapolis - Airport - Mendota Heights rated?
Extended Stay America - Minneapolis - Airport - Mendota Heights has a 3.5 star rating with 858 reviews.
When is Extended Stay America - Minneapolis - Airport - Mendota Heights open?
Extended Stay America - Minneapolis - Airport - Mendota Heights is open now. It will close tomorrow at 12:00 a.m.