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Extended Stay America - Minneapolis - Airport - Mendota Heights
- Hotels
- Mendota Heights, MN
About this business
Location details
1380 Northland Dr, Mendota Heights, MN, 55120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My first 4 nights I had no heat ! I realized it throughout the night my 1st night told the front desk, they said they would call maintenance . Maintenance never showed, I’m not sure if they even called ? When I finally got someone they couldn’t fix it so I had to gather all my belongings and carry them down stairs. The whole experience has me inclined to ask for a full refund. Then I had incompetent worker trying to kick me out early, when he was proven wrong he still wouldn’t accept his part in not considering what the gues... read more
Business response:
We are terribly sorry to hear of your encounter and the issues that you had during your time with us. Our staff works at an extremely high level to make sure that you get all that you need out of your stay and we are so sorry if we failed to exceed your expectations. Thank you for taking the time to share your experience and let us know how we are coming across.
Business response:
Thank you for taking time to rate our hotel. We are sorry you did not enjoy your stay with us.
Place smelled like smoke. No utensils or coffee maker in the room. Heater was noisy. It was close to the airport though.
Business response:
We are so disappointed to hear that you got a bad impression of our hotel during your stay. We work hard to provide affordable, clean, and comfortable rooms and we’re sorry that was not your experience. We wish you the best in your future travels.
Business response:
I am so sorry to hear that your experience was not the exceptional one we intended for you. Thank you for rating our hotel.
The 1 guy on the staff is very rude and REALLY needs customer service skills. I have stayed here several times and will NEVER stag here again!
Business response:
I'm so sorry to hear that you did not enjoy our usual friendly, helpful service from the entire staff. We are so sorry we disappointed you.
Business response:
Oh no – we’re so disappointed to see a 1-star rating. We hope you’ll stay with us again for a better experience. I am so sorry to hear that your experience was not the exceptional one we intended for you. Thank you for rating our hotel.
worse hotel I don’t recommend at all
Business response:
I'm so sorry we've disappointed you and did not earn your recommendation. Thank you for letting us know how we've come across to you.
the place is clean but, they run out of linens regularly. there are also a lot of animals so the hallways always smell like dogs. the laundry has machines that are out of order and it cost $2.25
Business response:
We appreciate your insights very much. Thank you for letting us know what you loved and what needs our attention.
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Mendota Heights
How is Extended Stay America - Minneapolis - Airport - Mendota Heights rated?
Extended Stay America - Minneapolis - Airport - Mendota Heights has a 3.5 star rating with 858 reviews.
When is Extended Stay America - Minneapolis - Airport - Mendota Heights open?
Extended Stay America - Minneapolis - Airport - Mendota Heights is open now. It will close tomorrow at 12:00 a.m.