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Extended Stay America - Minneapolis - Airport - Mendota Heights
- Hotels
- Mendota Heights, MN
About this business
Location details
1380 Northland Dr, Mendota Heights, MN, 55120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was clean. But, there is no room service, most of amenities are not provided like iron,coffee maker, shampoo, etc... Not happy with my stay.
Business response:
Thank you so much for the review of your stay. We are so sorry to see that your stay was not met with the level of comfort and overall hospitality that we strive to deliver to each of our guests. We are sorry that you were not made aware of our unique amenity offerings. Since we are more of an extended stay, many of our guests prefer to bring their own items, such as cookware or utilize the items that we provide at an additional charge. We know that this is not what most guests are used to and apologize for any inconvenience... read more
Terrible Room Room was not clean and did not look anything like the photos. Staff was not very helpful or enthusiastic about their job. I asked for a different riom and waa told i had to wait 2 days to speak to a manager first. I canceled my reservation and was charged fir cancelation. Will never deal with this property again.
Business response:
Thank you for your detailed review of your stay, Yolanda. We are so sorry that your first experience with us was not the clean, comfortable, and exceptional stay that we intended for all our guests. We apologize that we failed to exceed your expectations and leave you with this negative impression of our hotel. Thank you for sharing your experience with us as we are constantly looking for ways to improve
I chose this hotel because it had a kitchen and the bathroom had a tub. Something that is hard to find these days apparently. But needed for our family. We planned to stay a week so saving money by cooking was what we were looking to do. So we get there and there is nothing in the room as far as kitchen utensils, cooking items, toiletries..nothing. The website and listing description states that you can get these items from the front desk. So I go to ask if they have spoons because I needed to feed my baby and the guy rudely... read more
Business response:
Thank you so much for this detailed review of your stay, Stormy. We are so sorry to see that your stay was not met with the level of comfort and overall hospitality that we strive to deliver to each of our guests. We do provide shampoo and conditioner at the front desk and hope that our wonderful staff was able to provide this for you once mentioned. As far as the amenities, since we are more of an extended stay, many of our guests prefer to bring their own items, such as cookware or utilize the items that we provide and a s... read more
Horrible Experience!
Business response:
I'm so sorry to hear that your stay with us was not as wonderful as we intended and that you deserved. Thank you for your rating and we wish you all the best in your future travels.
Business response:
Thank you for taking the time to review your stay at our hotel. We are so sorry that you did not thoroughly enjoy your time at our hotel. We apologize that we failed to exceed your expectations but hope that you give us another opportunity to show you a much better experience the next time you are in the area.
There was no shampoo soap or washcloths in our room. Also there was an overwhelming smell of tacos or something spicy throughout the whole hotel. No one at the front desk just a sign that said the hours.
Business response:
We sincerely apologize for the offensive odors that were present during your time with us, Sara. We never like to hear such feedback, but it helps us improve and work towards positive changes that will maximize the guest experience. Regarding the toiletries, we do make these items available at the front desk should you need them. We are so sorry if you were not made aware and for any inconvenience that this caused. Thank you for taking the time to share this experience and we do wish you the best in all your future travels.
Business response:
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us an opportunity to impress you the next time your travels bring you to the area, Angela.
Business response:
We are so happy that you loved our accommodations and that you enjoyed such a pleasant stay! We look forward to welcoming you back the next time your travels bring you to the area!
I booked this hotel for my daughter so we could be somewhat distant in this time of covid. She was shown a room that was not ready for a guest. She was given a second room by the attendant (who was NOT wearing a mask). Room was okay, but hotel was clearly being used for homeless during covid. Dogs barking and kids running around hallways at 10pm. She did not feel safe or comfortable. She ended up leaving the hotel at 10pm. I will say that the manager gave me a full refund the next day. This hotel might be okay in a non-covid... read more
Business response:
Thank you for the review of our hotel, Diane. We can't apologize enough for the troubling experience that your daughter had. The safety and health of our guests is top priority and we have gone above and beyond to ensure that safety measures are being followed. We have a rigorous cleaning schedule and are so sorry that she did not notice this during her time with us. We also appreciate you bringing the issues with masks to our attention as this will be address immediately with our staff. Thank you for sharing your experience... read more
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Mendota Heights
How is Extended Stay America - Minneapolis - Airport - Mendota Heights rated?
Extended Stay America - Minneapolis - Airport - Mendota Heights has a 3.5 star rating with 889 reviews.
When is Extended Stay America - Minneapolis - Airport - Mendota Heights open?
Extended Stay America - Minneapolis - Airport - Mendota Heights is open now. It will close tomorrow at 12:00 a.m.