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Extended Stay America - Minneapolis - Airport - Mendota Heights
- Hotels
- Mendota Heights, MN
About this business
Location details
1380 Northland Dr, Mendota Heights, MN, 55120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nothing Very sterile Reservation was wrong through Expedia Room was dirty Cook top was dirty Not impressed won’t book with Expedia again
Business response:
I'm so sorry to hear about all of these things that were disappointing to you during your stay with us. Thank you for your feedback so we can improve and hopefully make a much better impression on future guests. We hope you'll stop by to see the changes we make.
Business response:
Thank you for rating our hotel.
The facility advertises a kitchenette, but supplies no plates, utensils, pots, pans, or even a coffee cup. (No coffee pot in the room either.). You have to Purchase that separately. I booked this room under the premise I would be able to cook a few of my own meals. Instead, we had to eat out every meal, adding cost to our trip. This is incredibly misleading and a terrible company policy.
Business response:
We are so sorry that you were not aware of our unique amenities - that guests choose only those services and amenities that they want to include in their rate. Many guests appreciate being able to bring their own cookware and dishes but others purchase locally or we have sets available for purchase at the Front Desk. By allowing guests to choose and only pay for the amenities they desire, we are able to keep our rates affordable. It would be shocking if you weren't expecting this and I apologize that it made for a disappoint... read more
Stinky Hotel stunk like garbage, they only clean rooms once every 2 weeks. There are basically tenants that live there long term. AKA: Homeless people and the odor to prove it.
Business response:
Thank you for sharing your experience and perspective. We really appreciate knowing how we are coming across and we're sorry we disappointed you.
A counterpoint to the first 5.0 review It’s a new property so it’s got that going for it. The good: newer, mostly clean The not-so good: counter and floor had sticky spots, the first room I was given hadn’t been turned, the place advertises a kitchen but there are no dishes, glassware, utensils, toaster, coffee maker, cookware, dish soap. I asked about this and they said they sell pots. What? I went to Walmart and bought a bowl, spoon, French press, glass. They could outfit each room with these things for under $100. The hal... read more
Business response:
Thank you for the very thoughtful review and suggestions. We love knowing what impacts guests and what we can do to make their stay the greatest possible. We appreciate hearing from you.
Smokey smell, heat didn’t work, made me pay 4 days when I stayed 2
Business response:
Oh no! I'm so sorry to hear that you were so disappointed in your stay with us. We wish you well in your future travels and lodging.
There is no maid service. If you want clean towels you have to actually take your dirty ones to front desk and pay for clean ones
Business response:
Thank you for this valuable feedback. We are so very sorry that you were not expecting our unique amenities --- that guests pay only for the amenities they want to use (like daily cleaning, linen changes, cookware). We offer additional service package options. One package includes linen exchange, another provides more frequent housekeeping, cookware sets are available to purchase, etc. By allowing guests to choose and only pay for the amenities they desire, we are able to keep our rates affordable and many guests enjoy a cus... read more
Did not honour my reservation request made through Expedia. Ended up paying two and half times the rate I had reserved in the system. Blamed it on Expedia and refused to reach out to Expedia to resolve the issue. Have now wasted an additional 4 hours on follow up calls trying to work out the refund with Expedia. A terribly frustrating experience and a huge waste of time. After a decade of booking travel through Expedia, both for business and pleasure, I am reconsidering using their services going forward.
Business response:
I'm so sorry to hear about these frustrations. We hope the situation has been fully resolved to your satisfaction now.
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Mendota Heights
How is Extended Stay America - Minneapolis - Airport - Mendota Heights rated?
Extended Stay America - Minneapolis - Airport - Mendota Heights has a 3.5 star rating with 858 reviews.
When is Extended Stay America - Minneapolis - Airport - Mendota Heights open?
Extended Stay America - Minneapolis - Airport - Mendota Heights is open now. It will close tomorrow at 12:00 a.m.