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Extended Stay America - Minneapolis - Airport - Mendota Heights
- Hotels
- Mendota Heights, MN
About this business
Location details
1380 Northland Dr, Mendota Heights, MN, 55120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The 1 guy on the staff is very rude and REALLY needs customer service skills. I have stayed here several times and will NEVER stag here again!
Business response:
I'm so sorry to hear that you did not enjoy our usual friendly, helpful service from the entire staff. We are so sorry we disappointed you.
Business response:
Oh no – we’re so disappointed to see a 1-star rating. We hope you’ll stay with us again for a better experience. I am so sorry to hear that your experience was not the exceptional one we intended for you. Thank you for rating our hotel.
worse hotel I don’t recommend at all
Business response:
I'm so sorry we've disappointed you and did not earn your recommendation. Thank you for letting us know how we've come across to you.
the place is clean but, they run out of linens regularly. there are also a lot of animals so the hallways always smell like dogs. the laundry has machines that are out of order and it cost $2.25
Business response:
We appreciate your insights very much. Thank you for letting us know what you loved and what needs our attention.
No employees at the front desk. There is no staff at the front desk 24 hours a day. Room was clean and nice, but the walls are thin. You will hear your neighbors.
Business response:
We are sorry for the noise you experienced and the difficulty you had in reaching us during your stay. As a value-focused hotel that specializes in extended stays, we do not staff the front desk 24 hours a day, this is one way we keep our rates affordable. We do have posted office hours or you can use the lobby phone to reach us during off-office times. We know our accommodations do not meet the needs for every traveler, but we would certainly welcome you back if you’re ever in need of all we have to offer.
The front desk guy should be fired. He was too tired to see if there was a room available. I've been staying in hotels for nearly 50 years - that was a first. We cancelled the reservation,demanded a full refund, and walked out.
It was cheap. You get what you pay for. Trash cans overflowing. No stuff to make coffee early in the morning. My refrigerator shut off while I was at class one day. When I got back to my room everything in my fridge was warm and everything in my freezer was thawed. All the money I had spent on my food for my 10-day trip wasted. Corporate told me management had to handle it. Management told me corporate had to handle it. What else is there to say?
Business response:
Thank you for this feedback. I'm so sorry you did not get a more immediate response to your questions and that we did not earn your recommendation as a result. We hope you have a better experience from here on.
Business response:
We are sorry you did not enjoy your stay with us. Thank you for rating our hotel.
Stay away from this place! First off no one was at the front desk 1/2 the time I went there. The T.V. worked about 25% of the time. The coffee was never available at the time it was supposed to be. I'm not sure why the room has a microwave and stove when there are no pots,bowls or cutlery in the room. They actually wanted to charge us for those items!!!! We will never stay there again.
Business response:
Thank you for letting us know how we are coming across and what areas we need to address. We appreciate hearing from you. About the amenities, we include the basics in the rate and then allow guests to customize so they pay only for what they want to use (like cookware, a coffeemaker, etc.). It would be a bit shocking if you weren't expecting this and we're so sorry we disappointed you.
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Mendota Heights
How is Extended Stay America - Minneapolis - Airport - Mendota Heights rated?
Extended Stay America - Minneapolis - Airport - Mendota Heights has a 3.5 star rating with 889 reviews.
When is Extended Stay America - Minneapolis - Airport - Mendota Heights open?
Extended Stay America - Minneapolis - Airport - Mendota Heights is open now. It will close tomorrow at 12:00 a.m.