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Extended Stay America - Minneapolis - Eden Prairie - Technology Drive
- Hotels
- Eden Prairie, MN
About this business
Location details
11905 Technology Dr., Eden Prairie, MN, 55344, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My husband and daughter arrived and no one was there to greet them at the front. They had to call a number to get there. The front entrance smelled like smoke and was dirty and needed an upgrade. The building smelt like fish at times when people are cooking, at times it smelt like marijuana, and other cooking foods. The room was dirty. There was crumbs under the bed cobwebs on the windows stains in the tub. Bed was clean. Person working at the front gave off creepy vibes. But the price was low so we got what we paid for.
Business response:
Dear Guest, Thank you for sharing this detailed feedback. We regret that your family’s arrival did not feel as seamless or welcoming as it should have. It is disappointing to learn that we fell short of your expectations. Our primary objective is to ensure our guests enjoy a comfortable and exceptional stay with attentive and friendly service. We deeply regret that we did not meet these standards during your visit. Your candid feedback is invaluable in our continuous efforts to improve. We hope you will consider giving us an... read more
It was dirty, smelled, no kitchen amenities, no cups, coffee, Ice. So dirty i could not shower. No soap. Domestic violence was all night and the front desk did nothing. You can get a high by just walking in.
Business response:
Dear Guest,It was disappointing to read your comments about your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will address each of your concerns as we are committed to providing every guest with a wonderful visit. Thank you again for your candid feedback, which will help us improve the services for future guests. We hope you will consider giving us another chance in the future to pro... read more
We arrived at 12:30 am after a long drive to discover they no longer had our room reserved. We were going to settle for a different room arrangement when the computer system began to update. We were told unapologetically that we’d have to wait half an hour to get a room. Exhausted and frustrated, we went to the hotel next door.
Business response:
Dear Guest, Thank you for choosing our hotel and for sharing your review. We apologize for the inconvenience you experienced as we take pride in delivering impeccable service. Your comments have been shared with the appropriate team members, and we are very grateful for your patience. Considering this a rare incident, we welcome another opportunity to show you the hospitality you should have received on this occasion. Sincerely,Hotel Management
This property needs an update and cleaning. The bathtub and sink finish was peeling. There were bugs in the kitchen. Front desk wasn’t willing to help but Expedia did right away!!
Business response:
Dear Jason, Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you encountered during your stay. We strive to provide our guests with a comfortable and clean environment, and it seems we fell short in this instance. Your comments have been shared with our housekeeping and maintenance teams to prevent similar problems in the future. Thank you again for your feedback; it helps us improve our service and better serve our guests.Sincerely,Hotel Management
Bedbugs and double charges This was a bad stay from start to finish. The guy who checked me in charged me $92 despite me already paying on hotels.com When I double checked and told him he said someone else with my surname had reservations and that was the mistake- his supervisor would refund in the morning The room I got wasn't the one I booked and I got bed bug bites (avoid 113 if you're staying here!) luckily there were 2 beds and the other seemed ok The lady I saw in the morning was more helpful and is looking into it wit... read more
Business response:
Dear David, Thank you for taking the time to share your feedback. We deeply apologize for the issues you encountered during your stay, especially the confusion with the payment and the mix-up with your room. We understand how frustrating it can be to deal with billing discrepancies, and we are working closely with our team to resolve this as quickly as possible. We want to provide our guests with a safe environment, and we will immediately have our pest control team inspect the room to address any issues. We appreciate your ... read more
Terrible hotel, please avoid I had much higher expectations but this hotel was terrible. The staff behind the counter didn’t even realize I had walked up to the desk at first because he was too busy playing on his phone in the office. When he did finally notice me, he didn’t say one word to me through the entire check-in process. If I hadn’t told him I had a reservation, I’m sure he would have just stood there and stared at me the entire time. The hallway was dingy, outdated and wholly uninviting. The room was the same way w... read more
Business response:
Dear Guest, Thank you for your valuable feedback. We deeply value providing considerate and attentive service to our guests, so we apologize for any inconvenience you may have experienced upon your arrival. Your comments have been shared with the front desk team to ensure a better experience in the future. Additionally, we regret not fulfilling our commitment to providing clean and fresh accommodations during your stay. We have taken serious note of your experience and have promptly brought this to the attention of our house... read more
There was a violent domestic assault a couple rooms down from mine. Front desk had to call the police and it was very frightening. The walls shook and the thumping and things i heard that night i will never be able to get out of my head.
Business response:
Dear Kristine, Thank you for staying at our hotel. We pride ourselves on delivering a memorable hotel experience; therefore, we regret not meeting these expectations during your stay. Please accept our apologies for the disturbance you experienced. We would appreciate the opportunity to serve you again on your next visit, allowing us to demonstrate our commitment to providing you with a satisfactory stay.Sincerely,Hotel Management
Property is very run down. I understand its an older building, however it should be better kept. Our beds were broken, we walked in and it smelled of urine. Wasnt very impressed
Business response:
Dear Audrey, Thank you for taking the time to provide your feedback regarding your recent stay with us. We hold ourselves to high standards, believing that every guest deserves a clean and well-maintained environment that serves as a home away from home during their travels. However, we sincerely apologize that we fell short of these expectations during your visit. Please be assured that we will address your concerns promptly, and we genuinely appreciate you bringing them to our attention. We hope you will consider returning... read more
I had to switch rooms once i checked in due to the kitchen drawers that were broken and hanging and the cabinet door was off the hinge and the room that i switched to was not much better
Business response:
Dear Kristine, Thank you for your valuable feedback. We strive to ensure that all our guests enjoy a pleasant and comfortable stay at our hotel, which includes providing well-maintained suites. We sincerely apologize for any inconvenience caused by the necessity of moving to a new room, and we understand that this experience did not meet your expectations. Please be assured that the situation you encountered is not representative of our standards. We are fully committed to delivering exceptional experiences for every guest a... read more
Frequently asked questions about Extended Stay America - Minneapolis - Eden Prairie - Technology Drive
How is Extended Stay America - Minneapolis - Eden Prairie - Technology Drive rated?
Extended Stay America - Minneapolis - Eden Prairie - Technology Drive has a 3.3 star rating with 1,163 reviews.
When is Extended Stay America - Minneapolis - Eden Prairie - Technology Drive open?
Extended Stay America - Minneapolis - Eden Prairie - Technology Drive is open now. It will close tomorrow at 12:00 a.m.