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Extended Stay America - Minneapolis - Eden Prairie - Technology Drive
- Hotels
- Eden Prairie, MN
About this business
Location details
11905 Technology Dr., Eden Prairie, MN, 55344, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not as Expected The front desk clerk was not welcoming when we came. Our flight was delayed so we got there late. The room was dirty, towels stained, toilet seat broken, cobwebs everywhere and spiders in the tub. Never made it to breakfast because it was super early. The fridge had a weird smell and the floors had something weird on it.
Business response:
Dear Guest, Thank you for sharing your feedback with us. We extend our sincere apologies for not meeting your anticipated experience. Your concerns hold paramount significance for us, and we appreciate your bringing this to our attention. Corrective measures within the relevant departments are currently underway to mitigate similar impacts on future guests. We anticipate your return, affording us the opportunity to deliver an enhanced experience.Sincerely,Hotel Management
Front desk was friendly and helpful checking in. Room the floors were not swept all the way, shower was dirty, previous guests garbage still in bathroom garbage can. Sheets and pillows questionable as to cleanliness. There were no supplies for the kitchen which was the main reason to book to save on cost of a meal.
Business response:
Dear Elizabeth, Thank you for being our guest and for the valued feedback. We are glad that you had a positive check-in experience. However, our goal is to exceed our guests' expectations. Therefore, we want to extend our sincere apologies for not doing so in the areas you outlined. Also, please note that to maintain cleanliness for all guests, we store the dishware at the front desk and are pleased to bring it to your suite upon request. We have noted your concerns and will make necessary improvements to enhance our overall... read more
Staff was gone for an extended period of time. I stood there about 20 minutes before they actually came to desk After they returned to front desk they seemed as if we were a bother to them. Honestly attitude really noticeable
Business response:
Dear Kimberly, Thank you for taking the time to share your experience with us. We deeply value providing considerate and attentive service to our guests, so we apologize for any inconvenience you may have experienced during check-in. Please know that this is not the standard of service we strive to provide. Your satisfaction is important to us, and we're committed to ensuring this is not a recurring issue as we always strive to enhance our overall guest experience. We value your feedback and hope to welcome you back for an i... read more
Super greasy. Was quoted $82 a night included Tax & fees. Card was charged $94. First room had broken bed. Was moved. In new room: Dirty washcloth with folded linens. Stained comforter. Woke up to ants crawling on me. Every chair was dirty, could not sit on them. Stains all over carpet. NOT WORTH THE PRICE.
Business response:
Dear Wendy, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
Took three separate tries to get a room key that worked
Business response:
Dear Logan, We apologize for the inconvenience you experienced with your room key. Your satisfaction is important to us, and we regret any inconvenience caused by the issue with the key card. We appreciate your patience and understanding as we worked to resolve the issue. Please know that we will address this matter to ensure a seamless stay. Thank you for bringing this to our attention, and we hope to provide you with a smoother experience on your next visit.Sincerely,Hotel Management
Nasty Experience The rooms smelled very bad, toilet seats broken and pinched our skin, shower barely ran and didn’t get hot, bedsheets and skirt nasty. We waited 20 minutes before the customer service appeared to check us in. I just couldn’t believe it we would’ve left but just cut our trip short I didn’t want to look for something else at that time.
Business response:
Dear Zina D, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Nasty and Horrible Experience Waited 20 minutes for Customer Service to check us in. Rooms smelled very bad, toilet seat broken and pinching skin, water ran slowly and didn’t get hot, it was nasty and will never go away.
Business response:
Dear ZinaD, We sincerely apologize for the inconvenience you experienced during check-in and for the unsatisfactory condition of your room. Your feedback is concerning, and we regret that we did not meet your expectations. Please know that we take your comments seriously and will share them with our team for appropriate action. We strive to provide a comfortable and enjoyable stay for all our guests and will work diligently to address the issues you've raised. Thank you for bringing this to our attention, and we hope for the... read more
Frequently asked questions about Extended Stay America - Minneapolis - Eden Prairie - Technology Drive
How is Extended Stay America - Minneapolis - Eden Prairie - Technology Drive rated?
Extended Stay America - Minneapolis - Eden Prairie - Technology Drive has a 3.3 star rating with 1,163 reviews.
When is Extended Stay America - Minneapolis - Eden Prairie - Technology Drive open?
Extended Stay America - Minneapolis - Eden Prairie - Technology Drive is open now. It will close tomorrow at 12:00 a.m.