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Extended Stay America - Minneapolis - Eden Prairie - Technology Drive
- Hotels
- Eden Prairie, MN
About this business
Location details
11905 Technology Dr., Eden Prairie, MN, 55344, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Even though it says smoke free rooms has cigar smell. No pots or pans in kitchen and staff says they don’t have enough to give it in all rooms. Breakfast is just some blueberry muffins. No other options. Oven in the room works if you are lucky when you click on start. For me it worked 2 times 😂
Business response:
Dear Sreeraj, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We apologize for falling short of the expectations. Your concerns are of the utmost importance to us, and we appreciate your honest input as it helps us identify areas where we can improve. We will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. Sincerely,Hotel Management
2/10..Would not stay here!! Would not recommend this stay to anyone. The room although was spacious with two beds but the bathroom was disgusting. As if it was not cleaned in a while. At least expected a little bit of cleanliness even if the rating for this place was not the greatest. The front desk manager was not helpful at all. Was waiting at the front desk forever before I was helped. They literally have no water available on site or even an ice machine. How are the guests supposed to drink water then?? Not staying here ... read more
Business response:
Dear Guest, We are sorry to hear about the inconvenience you experienced during your stay. Your comfort and convenience are important to us, and we apologize for the disruption this may have caused. Please be assured that we are committed to addressing these issues and taking appropriate measures to ensure an enhanced experience for all our guests. Thank you again for sharing your feedback, and we hope to welcome you back in the future to show you the exceptional hospitality you deserve.Sincerely,Hotel Management
There were pubic hairs piled up by the bathtub faucet. A framed photo was broken with a large chunk of glass sticking out next to the bed. A lady was screaming at reception over her key cards not working and things had gone missing from her room.
Business response:
Dear Ashleigh, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
This is the message I sent the hotel and still have not heard from them. We stayed only one night and checked out at 10:00am. “We checked in yesterday and the room we were given is very dirty. The kids feet were dirty in minutes from walk on the floor barefoot, there is mold in the shower, the bathroom sink faucet is dirty, we can't close the bathroom door, there was food on the counter and the walls, and one of the cabinet doors is falling off its hinges. We would like to just checkout today and l'd like a refund for the re... read more
Business response:
Dear Jessica, Thank you for taking the time to write a review of yourstay. Your feedback will assist us in continually improving our service and guest experience. We hope to provide you with a betterstayin the future.Sincerely,Hotel Management
Room was unclean. Sink had old food still in it that didn’t go down the drain. Bath tub had dirt and mold in it. Found someone’s old fingernail in one of the beds.
Business response:
Dear Christian, Thank you for choosing to stay with us during your recent visit to our area. We understand that the cleanliness of our accommodations plays a vital role in creating a pleasant stay for our guests, and we apologize for any inconvenience you may have experienced. We have already shared your feedback with our housekeeping team, and we are working to ensure that our guests have the best possible experience when they stay with us in the future.Sincerely,Hotel Management
Room was filthy. Bugs coming in the window. Window and screen were broken. The room wreaked of cigarette smoke even though it was supposed to be a smoke free room.
Business response:
Dear Jessica, We are disheartened to see your comment as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we hope you give us another chance on your next visit to Minneapolis.Sinc... read more
Frequently asked questions about Extended Stay America - Minneapolis - Eden Prairie - Technology Drive
How is Extended Stay America - Minneapolis - Eden Prairie - Technology Drive rated?
Extended Stay America - Minneapolis - Eden Prairie - Technology Drive has a 3.3 star rating with 1,163 reviews.
When is Extended Stay America - Minneapolis - Eden Prairie - Technology Drive open?
Extended Stay America - Minneapolis - Eden Prairie - Technology Drive is open now. It will close tomorrow at 12:00 a.m.