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Extended Stay America - Minneapolis - Eden Prairie - Technology Drive
- Hotels
- Eden Prairie, MN
About this business
Location details
11905 Technology Dr., Eden Prairie, MN, 55344, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No hot water and a rude desk employee when asked about this unexpected issue
Business response:
Dear Cayetano,Thank you for your candid feedback about your recent stay. We are sorry for the inconvenience you encountered during your stay and our staff not responding to your needs. Our top priority is outstanding hospitality, including greeting every guest with a welcoming smile and thoughtful service. The behavior you described is highly unusual, and we will address this appropriately. We hope you consider this an isolated incident and return for another stay. We would love the opportunity to make your next stay with us... read more
BEWARE!! Look for another hotel!
Business response:
Dear Amy, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. We hope you will consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management
Dirty room, AC didn’t work and heated room to 85F, floors gross and has stuff on them, walls and surfaces and not been wiped down and had old food stains
Business response:
Dear Jonathan, We sincerely apologize for your issues with the room's cleanliness and the malfunctioning AC. Your experience with the room's condition is concerning and falls short of the standards we aim to uphold. Please be assured that your comments will be addressed with our housekeeping and maintenance teams to prevent similar issues in the future. We appreciate you bringing this to our attention and hope you will consider giving us another chance to provide a more comfortable stay.Sincerely,Hotel Management
When I got to the hotel there was no oone there. They had left a sign saying they would be back shortly. After 10 minutes I used the phone in the entry way so some came to the desk. He didnt say hi or look at me. Gruffly asked for my license. I was clearly an omposition. The entry way, elevator and floor in the hotel room were filthy. They only reason I didnt leave was because i had a busy schedule and didnt have to find another place.
Business response:
Dear Elizabeth, Thank you for your valuable time in sharing your feedback with us. Our promise to our guests includes a commitment to providing a clean and well-maintained environment with exceptional customer service. Therefore, we sincerely apologize for falling short of your expectations in this regard. Please be assured that we take your feedback seriously and will take all necessary steps to ensure that such issues do not occur in the future. We hope you will return so that we can provide you with a better experience.Si... read more
No one at front desk to check me in. Was irrritated that I called for someone to come and check me in. Other staff was friendly The place was filthy. Someone had a big dog in their room that barked. Young kids running down hall screaming and laughuling at 1:30 am Extended stay hotel...
Business response:
Dear Elizabeth, Thank you for your valuable feedback. We highly prioritize delivering considerate and attentive service to our guests along with a tranquil environment. Therefore, we extend our sincere apologies for any inconvenience you may have encountered during your time with us. We do understand your frustration and genuinely regret disappointing you. Your comments remind us there is always room for improvement, and we will review your feedback with the appropriate individuals. Thank you for choosing us; we look forward... read more
Save your money- don’t stay here !! the dirtiest place I’ve ever stayed in. And in disrepair big time.
Business response:
Dear Lisa, Thank you for sharing feedback about your recent stay. We understand the importance of a pristine hotel environment in shaping a pleasant stay, and we apologize for any inconvenience you may have experienced. Our hotel is committed to upholding the highest standards of cleanliness for all our guests, and we will take the necessary steps to address this with our team to prevent similar concerns from impacting future guests. We hope you will consider giving us another opportunity to showcase our dedication to provid... read more
Unhappy The place was not clean. Front of kitchenette drawer missing, side of fridge dirty, tub not clean, stairwell dirty.
Business response:
Dear Natalie, Thank you for sharing feedback about your recent stay. We understand the importance of a pristine hotel environment in shaping a pleasant stay, and we apologize for any inconvenience you may have experienced. Our hotel is committed to upholding the highest standards of cleanliness for all our guests, and we will take the necessary steps to address this matter with the utmost care. We sincerely hope you will consider giving us another opportunity to showcase our dedication to providing exceptional experiences du... read more
Unhappy The place was dirty. Front of kitchenette drawer missing, side of fridge dirty, tub not clean, stairwell dirty.
Business response:
Dear Natalie, Thank you for taking the time to provide feedback about your stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We are currently conducting a thorough review of our housekeeping procedures to ensure that we consistently adhere to the highest standards of cleanliness. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve.Sincerel... read more
Dirty The place was dirty. Front of kitchenette drawer missing, side of fridge filthy, tub filthy, stairwell filthy.
Business response:
Dear Guest, Thank you for taking the time to provide feedback about your recent stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We are currently conducting a thorough review of our housekeeping procedures to ensure that we consistently adhere to the highest standards of cleanliness. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve.Sin... read more
Frequently asked questions about Extended Stay America - Minneapolis - Eden Prairie - Technology Drive
How is Extended Stay America - Minneapolis - Eden Prairie - Technology Drive rated?
Extended Stay America - Minneapolis - Eden Prairie - Technology Drive has a 3.3 star rating with 1,163 reviews.
When is Extended Stay America - Minneapolis - Eden Prairie - Technology Drive open?
Extended Stay America - Minneapolis - Eden Prairie - Technology Drive is open now. It will close tomorrow at 12:00 a.m.