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Extended Stay America - Minneapolis - Eden Prairie - Technology Drive
- Hotels
- Eden Prairie, MN
About this business
Location details
11905 Technology Dr., Eden Prairie, MN, 55344, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not so much No toliet paper pin to hold the toliet paper. Standing water around the toilet. The tub had brown something in all 4 corners. Residents were a little mosey. Not recommended, even for a one night stay.
Business response:
Dear William, Thank you for sharing your experience. We sincerely apologize for the condition of your room and the maintenance issues you encountered. The cleanliness and upkeep of our facilities are of utmost importance, and we regret that we fell short during your stay. Your concerns will be addressed with our team to ensure these matters are resolved promptly. We appreciate your feedback and will use it to improve the overall guest experience. Should you consider giving us another opportunity, we are confident we can prov... read more
The drywall is chipping off and paint is peeling. Shelves missing.The curtains have duct tape on them. The bottom of the microwave is being held on by white tape. There is hair on the counter by the stove. The stove is not been cleaned.
Business response:
Dear Carissa,Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for any inconvenience you experienced with our housekeeping service. Your comfort and satisfaction are of the utmost importance to us; therefore, we regret not meeting your expectations. We have addressed your concerns with our housekeeping team to ensure that such incidents do not occur in the future. We appreciate your feedback as it helps us improve our services. Please accept our apologies, and we ... read more
Dirty property,
Business response:
Dear Rosalinda, Thank you for being our guest. We sincerely apologize for not fulfilling our commitment to providing clean and fresh accommodations during your stay. We have taken serious note of your experience and have promptly brought this to the attention of our housekeeping team for a thorough review and necessary action. Thank you again for your feedback; it helps us improve our service and better serve our guests.Sincerely,Hotel Management
They have roaches
Business response:
Dear Brittanie, Please accept our apologies for not meeting your expectations during your visit. We assure you that we take all necessary measures to prevent the entry of insects into our premises. Our pest control provider regularly services our hotel to ensure our environment is pest-free. However, we will address this issue with them to ensure they are doing everything to prevent future occurrences. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincer... read more
Price was good. Room was dirty and dated.
Business response:
Dear Tom, Please accept our apologies for not providing the impeccable accommodations you should have received and for any inconvenience this caused. We aim to exceed our guests' expectations; therefore, we are so sorry for any oversights on our part. We take these comments very seriously and use them to improve our guest experience. Thank you for mentioning the great value we offer to our guests, and we hope you will consider us again when you return to the area.Sincerely,Hotel Management
Absolutely horrible conditions! Stained bedding, mold in bathroom, staff rude and inconsiderate! Do not stay here!
Business response:
Dear Justen, Thank you for letting us know about your stay. Our team is dedicated to delivering exceptional customer service and maintaining pristine, comfortable accommodations for all our guests. Regrettably, we sincerely apologize for not meeting our customary standards. Please be assured that we have taken the requisite measures to address your concerns. We highly value your patronage and eagerly anticipate the opportunity to elevate your experience during your future visit.Sincerely,Hotel Management
Won’t stay here afain
Business response:
Dear Guest,Thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here, and we hope we will have another chance to provide you with the excellent service and accommodations that you should have experienced on this visit.Sincerely,Hotel Management
Concrete sidewalk to front door needed a good scrubbing. Elevator smelled of marijuana. Carpet in our room was filthy and bathroom hadn't been cleaned properly. Beds were good and the halls were quiet.
Business response:
Dear Nancy, We are sorry to hear about the inconvenience you experienced during your stay. Your comfort and convenience are important to us, and we apologize for the disruption this may have caused. We take these matters seriously and are committed to addressing them with the relevant departments to improve our services and prevent similar situations from occurring in the future. Thank you again for sharing your feedback, and we hope to welcome you back in the future to show you the exceptional hospitality you deserve.Sincer... read more
Frequently asked questions about Extended Stay America - Minneapolis - Eden Prairie - Technology Drive
How is Extended Stay America - Minneapolis - Eden Prairie - Technology Drive rated?
Extended Stay America - Minneapolis - Eden Prairie - Technology Drive has a 3.3 star rating with 1,163 reviews.
When is Extended Stay America - Minneapolis - Eden Prairie - Technology Drive open?
Extended Stay America - Minneapolis - Eden Prairie - Technology Drive is open now. It will close tomorrow at 12:00 a.m.