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Extended Stay America - Minneapolis - Eden Prairie - Technology Drive
- Hotels
- Eden Prairie, MN
About this business
Location details
11905 Technology Dr., Eden Prairie, MN, 55344, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We were put in a non-smoking room but it reeked of cigarettes or old furnace burning. The toilet bowl had mold and mildew that clearly hadn’t been cleaned out.
Business response:
Dear Nancy, We sincerely apologize for the challenges you encountered during your stay. We deeply regret any inconvenience caused by the odor and cleanliness issues in your room. Your feedback is invaluable, and we take it seriously. Rest assured, we will address these matters internally to prevent any recurrence. We appreciate your patience and understanding. If your travels bring you back to the area, we would welcome the opportunity to provide you with an improved and more comfortable experience.Sincerely,Hotel Management
Toilet cover and seat were broken in BOTH rooms, bathrooms not cleaned well, beds cockeyed, tv remote without batteries, desk gone, and lamp on floor with burnt out lamp. Will never stay there again!
Business response:
Dear James, Thank you for being a guest at our hotel. We are deeply sorry to hear about the multiple issues you experienced during your stay. Please accept our sincerest apologies for the inconvenience caused by the condition of the rooms and the lack of cleanliness. Your feedback is taken seriously, and we will share these matters with our team to ensure such instances are not repeated. We understand your disappointment and are looking forward to having you stay with us once again so we can provide you with the flawless vis... read more
Trash over full on outside but 2nd shift Manager took care of. My Confirmation number didn't show up on their computer on so I had to call you yesterday around 3. So the 1st Manager gave me the room for free. I woke up to a knock on the door around midnight and it was overnight lady saying that this room (my) room was vacant and I said the General Manager gave me this room and she asked my name and I told her.
Business response:
Dear Amy, Thank you for reviewing our hotel. We strive to provide exceptional service to all our guests and regret falling short of your expectations. As part of our commitment to our guests, we promise to maintain a clean and fresh environment. We will address this issue with our team and take corrective measures to ensure we meet our high standards. We appreciate you bringing this to our attention, and we would love the opportunity to exceed your expectations and provide you with the exceptional stay we are known for.Since... read more
No hair dryer, no plug in the tub and shower. No shampoo. Toilet seat hanging on by one bolt. Surprisingly run down. Has a small kitchen area.
Business response:
Dear Garth, Please accept our sincerest apologies for the issues you experienced during your stay. Your feedback is valuable to us, and we remain committed to providing the highest level of service to our esteemed clients. We take your concerns seriously and promptly address them with the relevant team members to ensure that your problems are resolved to your satisfaction. In the future, please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. W... read more
First, I never had a room where my reservation was, I was not informed because the hotel did not have any contact details. I was sent to second hotel for room. Customer service was great but cleanliness was opposite.
Business response:
Dear Asutosh, Thank you for sharing a review of your stay. We appreciate your feedback and apologize for any inconvenience you experienced during your stay. It's important that you have a positive experience, and we apologize for the issues you encountered. We'll work to ensure better communication in the future and address cleanliness concerns with our team. Thank you for staying with us, and we hope to serve you better in the future.Sincerely,Hotel Management
Unfortunately, we arrived at 9pm, waited in the lobby with 3 other couples for 45 min and NO ONE came to check us in. The lobby phone that we were supposed to use to call for assistance was broken. When the front desk person FINALLY arrived, she was flustered and clearly overwhelmed. The hotel had been oversold and there were no rooms, despite the fact that all 4 of us couples had confirmation numbers. Additionally, I was told I would not be charged for my room because we couldn’t stay. Well - I was charged for the room and ... read more
Business response:
Dear Polly, We appreciate you taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced with your reservation upon check-in due to the long wait. Please know that this differs from the standard of service we strive to provide. We have discussed your concerns with the appropriate staff to ensure we better serve our guests. Your feedback is invaluable, and we will use it to handle such situations better in the future. We hope to have another chance to provide better service the ne... read more
My first room wasn’t ready- garbage and fans going from some sort of flood so went to the front desk for a new room. In my new room there were hairs on the pillows, splatters all over the side table and head board, blue gunk In the bathroom sink, and hair in the shower. I have pictures and videos of it. I left, seeing as how this was the SECOND dirty room. Extended stay will not get back to me about my refund request. Entire building smelled like cigarettes and garbage. I was there for a total of 20 minutes. Absolutely Disgu... read more
Business response:
Dear Wendy, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Entry way, floors, rugs, elevators, hallways, front desk counter tops EVERYTHING so dirty & filthy, disgusting. All the staff did not look professional looks like they just woke up. Although there was a traveling GM there one day super helpful & nice, said most people there live there. No dishes but advertised they had dishes we could use finally got some but had to wash all of them. Garbages over flowing in the side of the building, horrible smelling garbage by elevators NO ONE cleans or vacuumes the halls or sanitizes the ... read more
Business response:
Dear Anthony, We regret that your recent stay at our hotel did not meet your expectations. Your feedback is highly appreciated, and we apologize for any inconvenience you may have experienced during your visit. Your opinion matters greatly to us, and we are dedicated to addressing your concerns to ensure that each guest receives top-notch service and care. We hope you will give us another chance to provide you with the exceptional experience you deserve on your next visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Minneapolis - Eden Prairie - Technology Drive
How is Extended Stay America - Minneapolis - Eden Prairie - Technology Drive rated?
Extended Stay America - Minneapolis - Eden Prairie - Technology Drive has a 3.3 star rating with 1,163 reviews.
When is Extended Stay America - Minneapolis - Eden Prairie - Technology Drive open?
Extended Stay America - Minneapolis - Eden Prairie - Technology Drive is open now. It will close tomorrow at 12:00 a.m.