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Extended Stay America - Minneapolis - Eden Prairie - Technology Drive
- Hotels
- Eden Prairie, MN
About this business
Location details
11905 Technology Dr., Eden Prairie, MN, 55344, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
LOST RESERVATION Didn't stay. Got to the hotel to check in and there was no reservation in their system. So I had to book somewhere else. Even though I had an email with confirmation number and everything. Was not very impressed with that whole situation.
Business response:
Shawn, thank you for your review. We sincerely apologize for the mix-up with your reservation and for not providing you with a clean room. Though we are confident this was an isolated incident, we’re reviewing this with our staff to make sure such scenarios are prevented from happening again. We hope we have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
The front desk staff is friendly and helpful. The property and it’s amenities could use a bit more of an upgrade. For example the two luggage carts had flat tires, making them unusable. The bathroom shower had mold in the grouting, The tub was concave from years of use, and the drain was clogged, draining slowly. The refrigerator didn’t close well, with the seal needing to be replaced. The cabinets in the kitchen were worn with the molding loose and coming off in places.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Didn’t have. Room even though booked and confirmed. Said rooms under “maintenance”. Very dirty and terrible service.
Business response:
We appreciate you taking the time to provide feedback. We apologize for the service issue you encountered and that we were unable to accommodate you at our hotel this time. We have shared your remarks with our team in an effort to prevent anything like this from happening again. We assure you that the scenario you described does not reflect our standards. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Double billing scam Double billed AGAIN! Rude as can be and refused to work out the mis-billing. Interesting because another customer overheard and said they did same to him! Must be a scam.
Business response:
Dear Guest, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Since your review is anonymous please reach out to us directly at the hotel. Thank you again and we look forward to speaking with you. Sincerely, Hotel Management
The room was dirty, shower was full of mold, bathroom was dirty..
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
I like that it was easy to get to and staff was friend. However I didn't like that under the bed was dirty because it then made me think that the sheets were dirty as well. I was smelling paint the whole time. Manager or guy at the front desk gave me 25$ back after i complained.
Business response:
Thank you for sharing feedback about your stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and we are concerned that this did not occur. Your feedback has been shared with the housekeeping team to be more attentive in their work. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Minneapolis - Eden Prairie - Technology Drive
How is Extended Stay America - Minneapolis - Eden Prairie - Technology Drive rated?
Extended Stay America - Minneapolis - Eden Prairie - Technology Drive has a 3.3 star rating with 1,163 reviews.
When is Extended Stay America - Minneapolis - Eden Prairie - Technology Drive open?
Extended Stay America - Minneapolis - Eden Prairie - Technology Drive is open now. It will close tomorrow at 12:00 a.m.