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Extended Stay America - Minneapolis - Fridley
- Hotels
- Fridley, MN
About this business
Location details
230 57th Ave NE, Fridley, MN, 55432, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean hotel, terrible staff Customer service was a zero. I had a "on-site manager" call me out my name. Which she wasn't even a manager!!
Good price for full kitchen The full kitchen is great for extended stay to help save money. The elevator kept breaking down many times which is frustrating when on the 3rd floor.
Great rooms for a great price Awesome hotel clean quiet comfy beds I will stay here again!
A good stay Hotel is less than a month old. Everything is new and clean
It was ok.The bathroom garbage had not been taken out from the last guests . They only give you 2 towels we were told at the front desk if we wanted more there would be a $150 laundry fee . There are no coffee makers or dishes in the rooms either .
We arrived to find out they didn't have our room because there was no housekeeping done that day. They had an upgrade available, but would need to charge us more for it. Desperate, we paid the extra. When we got to the room, it hadn't been cleaned either from the previous guest. We had to request new bedsheets and towels, and clean the room ourselves. What the ......!!!!
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize for the inconvenience you experienced upon arrival and for the room's condition, which clearly did not meet expectations. We will share your comments regarding the room change and overall readiness with our team to improve coordination and consistency going forward. Your feedback is valued and will help us implement necessary improvements. Sincerely, Hotel Management
The staff was very nice an d as accomodating as possible. Although the room was disgusting and when I requested another room, that room had cockroaches as soon as we opened the door. Needless to say I slept in my truck.
Business response:
Dear Guest, We are truly sorry to learn that the condition of the accommodations and the alternative option offered did not meet expectations, resulting in such an uncomfortable experience for you. We understand how distressing this must have been and regret the inconvenience it caused during your stay. At the same time, we appreciate your kind acknowledgment of our team’s efforts to assist. Please know that your feedback is being carefully shared to reinforce our standards and ensure improvements where needed. Sincerely, Ho... read more
Frequently asked questions about Extended Stay America - Minneapolis - Fridley
How is Extended Stay America - Minneapolis - Fridley rated?
Extended Stay America - Minneapolis - Fridley has a 2.9 star rating with 1,277 reviews.
When is Extended Stay America - Minneapolis - Fridley open?
Extended Stay America - Minneapolis - Fridley is open now. It will close tomorrow at 12:00 a.m.