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Extended Stay America - Minneapolis - Fridley
- Hotels
- Fridley, MN
About this business
Location details
230 57th Ave NE, Fridley, MN, 55432, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Using a different brand Night clerk had no personality. 1 key for 2 people. Floors were dirty. Someone urinated in the West end stairwell that was already unkept. Room was comfortable, however have to request any kitchen amenities. Not even a coffee maker. Looked like a fist punch in bathroom door. Bathroom sink slow to drain. Chose an Extended Stay because we came out for a specific food we planned to come back and enjoy. Right next to the highway with some sketchy people in parking lot relieving themselves. Planned to add ... read more
Business response:
Dear Mona, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We hope you will consider giving us another chance in the future to provide you with th... read more
The floors were filthy. We had to wear shoes the entire time. And the bed had the thinnest of covers. It was humid even with the air on and the bed was small with lumps for pillows. I wouldn't recommend to anyone.
Business response:
Dear Holly,Thank you for your review of our hotel. We promise to provide every guest with fresh, clean, and comfortable accommodations; we regret that this was not your experience. We understand that the cleanliness issue you described is concerning and unacceptable; we also regret the temperature in the room was not up to your expectations. Please accept our apologies and know that we take our commitment very seriously. We will address this with our team to ensure improvements are made. We hope you will give us a chance to ... read more
The room was not cleaned, when I walked in the room all I could smell was alcohol and puke that was in the sink, the bathroom sink was clogged. There were no garbage cans in there the carpet bed and chair were dirty. I didn't get any rest because all I wanted to do was get out.
Business response:
Dear Roxanne, Thank you for taking the time to provide feedback about your recent stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We are currently conducting a thorough review of our housekeeping procedures to ensure that we consistently adhere to the highest standards of cleanliness. Your input is greatly appreciated, and we hope the opportunity to welcome you back and provide you with the exceptional experience you deser... read more
Very dirty. A lot of weird guys around the hotel make barbekue. Probably they live in the hotel like in the apartment rent. The room had the smell from the bathroom. This place is now number 1 in our list as NEVER again.
Business response:
Dear Svetlana, Thank you for being our guest. Please accept our apologies for any housekeeping oversights you experienced. Our goal is to provide our guests with clean, comfortable, and well-maintained suites; therefore, we regret not meeting these expectations. We will address each of the concerns you mentioned as soon as possible. Please give us another opportunity to show you the seamless, outstanding stay you deserve; we would love to welcome you again the next time you are in the area. Sincerely,Hotel Management
Nastiness hotel room First room checked into disgusting sheets and dirty bathroom pee on toilet sheet shower not cleaned went to front desk checked into a new room sheets clean bathroom still nasty toilet not cleaned or shower definitely need new housekeeping
Business response:
Dear Brian, We sincerely apologize for your disappointing experience during your stay at our hotel. We take great pride in upholding high standards of cleanliness and guest satisfaction, and we regret any oversights that may have occurred. Your feedback has been communicated to our housekeeping team to prevent any recurrence of these issues. We sincerely hope that you will consider giving us another opportunity to provide you with a seamless and enjoyable stay in the future.Sincerely,Hotel Management
We couldn’t even stay there it was so awful. We had to scramble to find another hotel after a long day at a wedding. We should get a refund.
Business response:
Dear Darlene, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
I have never done this before, but once we saw the condition of our room, we walked back to the front desk and asked for a refund. There was a hole punched in the bathroom door, I saw an ant on the fridge, the beds were just cots, the screen on the window was shredded, and there was a lot of other wear and tear on the room. We felt super unsafe, especially staying with two kids. We walked in, took in all the damage, and walked back out. I will saw the front desk staff was super kind. They were great and gave us our money bac... read more
Business response:
Dear Megan, Thank you for the feedback. We acknowledge the concerns raised regarding your recent visit to our hotel. We sincerely apologize for any disappointment caused, as it is never our intention to fall short of our guests' expectations. Please be assured that we are committed to addressing these issues and taking appropriate measures to ensure an enhanced experience for all our guests. Should your future travel plans bring you back to the city, we hope for the opportunity to provide an improved stay.Sincerely,Hotel Man... read more
I was charged more than the price I was promised through Expedia and I did not receive a room with 2 beds as I requested. Jermaine at the front desk was awesome and settled the overcharge the following morning. The room smelled terrible and the window could not be left open to air it out as there was a fist sized hole in the screen. The sofa bed in the room lacked a mattress and was scratched by a cat. I was told this was the last room they had left.
Business response:
Dear Carol, Thank you for choosing our hotel during your recent visit to the area. We extend our sincere apologies for the oversight in meeting your expectations regarding the requested room. While we make every effort to accommodate such requests, there are instances when the requested room is not unoccupied and available. We genuinely regret any disappointment you experienced and understand your frustration. Additionally, we will conduct a thorough review with our housekeeping staff to ensure meticulous preparation of each... read more
Frequently asked questions about Extended Stay America - Minneapolis - Fridley
How is Extended Stay America - Minneapolis - Fridley rated?
Extended Stay America - Minneapolis - Fridley has a 2.9 star rating with 1,208 reviews.
When is Extended Stay America - Minneapolis - Fridley open?
Extended Stay America - Minneapolis - Fridley is open now. It will close tomorrow at 12:00 a.m.