This profile has been claimed by the business owner or representative.
Extended Stay America - Minneapolis - Maple Grove
- Hotels
- Maple Grove, MN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
12970 63rd Ave. N., Maple Grove, MN, 55369, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Water faucet bad. Air conditioner loud. Room smelled
Business response:
Thank you for bringing these issues to our attention. We sincerely apologize for the cleanliness and maintenance issues you experienced during your stay. This is certainly not acceptable and will be working with the appropriate department heads to see where we fell short and to ensure it does not happen again. We are really sorry for your experience and hope you will Sincerely, Hotel Management
Nice room and comfortable Had an enjoyable stay and was close to where the women's retreat was and so was very convenient location wise.
Business response:
Marie, thanks for the kind review of Extended Stay America. We are delighted to know you had a great stay with us and that you liked our convenient location as it was perfect for your needs. Your business is appreciated, and we look forward to serving you again soon. Sincerely, Hotel Management
Ok room. No dishes which is what I thought was suppose to be available. Nice clean room.
Business response:
Thank you for being our guest. We are pleased you liked our clean room and had an overall pleasant experience. We are sorry for the inconvenience you had here. Please know our brand standards require us to keep the kitchenware at the front desk to ensure cleanliness. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
Comfortable but Noisy Very nice staff. Promptly helpful with a positive and friendly attitude. If you can sleep with a noisy fridge, freeway, and people talking loudly in the hallway outside your door by 5:30 a.m., it's a clean, comfortable place to stay. It was a little tricky to find because it's off in side streets without a sign where you need to turn and Phone GPS wasn't spot on so a sign would have saved time.
Business response:
Thank you for being our guest. We are happy to know you liked the service provided by our courteous associates and had an overall comfortable stay. However, we are sorry for the noise issues you had while being here. We hope the positive aspects of your visit will bring you back to our hotel in the future. Sincerely, Hotel Management
Luck of the draw We dealt with three people at the front desk over a period of three days and two nights. Each time they were courteous and professional. The first night was horrible. We had two rooms. The hallway and one room smelled so badly that it made us nauseous. In the other room the bed broke and the TV did not work. The next day we were moved to two new rooms that were much cleaner and nicer. In the end, they did not charge us at all for our stay. If you get the right room, it can be very nice, otherwise, you may be... read more
Business response:
Francisco, thank you for choosing us. We are happy to know you had an overall pleasant stay and liked the service provided by our courteous associates. However, we are sorry for the problems you encountered and regret the inconvenience they caused. On a positive note, we are pleased that our staff immediately resolved the issues to your satisfaction and are confident you will have a better experience the next time you stay with us. Sincerely, Hotel Management
Dont go to work hung over Re checked into my room lady at front desk rude and looked hung over bad. Told me to get a other hotel when i was walking to my room if i had a problem with her. She should not be working here
Business response:
Jody, thank you for reviewing us. we apologize for the behavior of our associate and regret the inconvenience you encountered. Although our associates receive thorough training, we will re-emphasize on delivering a pleasant experience to all our future guests.We hope this didn’t overshadow your otherwise pleasant stay, and we hope you will choose us again in the future. Sincerely, Hotel Management
Business response:
Terry, many thanks for sharing your 5-star rating of Extended Stay America. We are delighted we exceeded your expectations for a fun-filled visit to our area. We hope to have the pleasure of welcoming you again soon. Sincerely, Hotel Management
Business response:
Jakayla, thank you for rating your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable experience for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management
Business response:
Peter, thank you for your rating. We are glad your overall visit was pleasant and hope to have a chance to make your next stay a much better one. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Minneapolis - Maple Grove
How is Extended Stay America - Minneapolis - Maple Grove rated?
Extended Stay America - Minneapolis - Maple Grove has a 4.2 star rating with 1,246 reviews.
When is Extended Stay America - Minneapolis - Maple Grove open?
Extended Stay America - Minneapolis - Maple Grove is open now. It will close tomorrow at 12:00 a.m.