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Extended Stay America - Minneapolis - Maple Grove
- Hotels
- Maple Grove, MN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
12970 63rd Ave. N., Maple Grove, MN, 55369, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not again 1st room, not cleaned. Grounds were littered. Check out clerk never came out of the back. Just yelled to leave the keys and I could get my receipt from hotels.com. BUT they do take dogs
Business response:
Char, thanks for choosing us. We offer our sincere apologies for the cleanliness issue and poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these issues from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Business response:
We are delighted you had a great stay at the Extended Stay America and you loved all aspects of our hotel. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
I liked the kitchen, even though we didn't use all of the amenities. Having a recliner in the room as nice as well, made it more homey. We thought the bathroom was a bit small, maybe due to the kitchen size. It was a little crammed trying to get ready in there - only one person at a time. There was a hair in the shower when we arrived, and the tub was clogged and didn't drain properly. I suggest that be looked at (room 307).
Business response:
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Decent Enough The stay was decent. There was hair in the tub and the tub itself could have used some extra care. I would only stay here as a must or for a short time tops.
Business response:
Thank you for taking the time to share your feedback. We are pleased you had an overall good stay, but we are sorry for the cleanliness issues you experienced while you were here. We have shared your concerns with our housekeeping team to ensure a review of our procedures. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
Great stay Excellent staff and management curious and helpful
Business response:
Bruce, thank you so much for the wonderful review, most especially the kind comments about our staff. It's important to us that all our guests have a great experience, and we're delighted you enjoyed your stay with us. It was a pleasure serving you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Water faucet bad. Air conditioner loud. Room smelled
Business response:
Thank you for bringing these issues to our attention. We sincerely apologize for the cleanliness and maintenance issues you experienced during your stay. This is certainly not acceptable and will be working with the appropriate department heads to see where we fell short and to ensure it does not happen again. We are really sorry for your experience and hope you will Sincerely, Hotel Management
Nice room and comfortable Had an enjoyable stay and was close to where the women's retreat was and so was very convenient location wise.
Business response:
Marie, thanks for the kind review of Extended Stay America. We are delighted to know you had a great stay with us and that you liked our convenient location as it was perfect for your needs. Your business is appreciated, and we look forward to serving you again soon. Sincerely, Hotel Management
Ok room. No dishes which is what I thought was suppose to be available. Nice clean room.
Business response:
Thank you for being our guest. We are pleased you liked our clean room and had an overall pleasant experience. We are sorry for the inconvenience you had here. Please know our brand standards require us to keep the kitchenware at the front desk to ensure cleanliness. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
Comfortable but Noisy Very nice staff. Promptly helpful with a positive and friendly attitude. If you can sleep with a noisy fridge, freeway, and people talking loudly in the hallway outside your door by 5:30 a.m., it's a clean, comfortable place to stay. It was a little tricky to find because it's off in side streets without a sign where you need to turn and Phone GPS wasn't spot on so a sign would have saved time.
Business response:
Thank you for being our guest. We are happy to know you liked the service provided by our courteous associates and had an overall comfortable stay. However, we are sorry for the noise issues you had while being here. We hope the positive aspects of your visit will bring you back to our hotel in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Minneapolis - Maple Grove
How is Extended Stay America - Minneapolis - Maple Grove rated?
Extended Stay America - Minneapolis - Maple Grove has a 4.2 star rating with 1,280 reviews.
When is Extended Stay America - Minneapolis - Maple Grove open?
Extended Stay America - Minneapolis - Maple Grove is open now. It will close tomorrow at 12:00 a.m.