Extended Stay America - Minneapolis - Maple Grove

Business response:

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management 

Business response:

Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Jennifer, thank you for sharing your rating. It is great to see you enjoyed your visit and that you were satisfied with all that we have to offer. We hope to have the pleasure of serving you again on your next trip. Sincerely, Hotel Management 

Business response:

Gail, thanks for sharing your wonderful rating about your experience at the Extended Stay America. We are happy to see your stay with us was perfect in all the ways and hope we have the pleasure of hosting you again soon. Sincerely, Hotel Management 

Business response:

Lindsay, thank you for taking the time to share your feedback. We’re glad to know overall you were pleased with your stay, but we’re sorry for the cleanliness issues you encountered in your room. Please be assured that we have discussed your feedback with our housekeeping team, and we’re reviewing our procedure with them in order to make sure it is followed thoroughly. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Dennis, thank you for being our guest. We are pleased overall you enjoyed your stay, but we are sorry we missed meeting some of your expectations. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We are glad to know how much you liked our comfortable beds and the great condition of your room. It's important that our guests enjoy a relaxing environment, and we appreciate you highlighting the many positive aspects of your stay. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management 

Business response:

Char, thanks for choosing us. We offer our sincere apologies for the cleanliness issue and poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these issues from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management 

Business response:

We are delighted you had a great stay at the Extended Stay America and you loved all aspects of our hotel. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management