Extended Stay America - Minneapolis - Maple Grove

Business response:

Steve, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect stay. Please give us a chance to provide you a much better stay in the near future. Sincerely, Hotel Management 

Business response:

Thank you for mentioning Extended Stay America to be your home away from home. We are thrilled to know you liked all of our offerings and that our service along with our facilities was to your satisfaction. On behalf of everyone here, we thank you for the kind review and look forward to you and your families next stay with us. Sincerely, Hotel Management 

Business response:

We appreciate the outstanding review and thank you for recommending us to future guests. We are so happy we exceeded your expectations! Reading your review made our day, and we're sure it will do the same for the rest of the team. We hope Extended Stay America is your first choice every time you visit the city! Sincerely, Hotel Management 

Business response:

Dennis, we appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your kind rating of Extended Stay America. We strive to please all of our guests and your feedback tells us that we are meeting those goals. We look forward to your return visit soon. Sincerely, Hotel Management 

Business response:

Thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. We look forward to welcoming you back for another outstanding experience. Sincerely, General Manager 

Business response:

Chris, thank you for being our guest. We are happy to know your overall experience was a pleasant one. However, we apologize for not living up to your expectations. I have shared your feedback with my maintenance team and will use it as a training tool to improve our performance moving forward. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager 

Business response:

Christie, thank you for your four-star feedback. We are delighted we met your expectations and look forward to welcoming you back for another outstanding experience at Extended Stay America. Sincerely, General Manager 

Business response:

Christie, we appreciate your excellent review of your stay at Extended Stay America. We are delighted and look forward to your return visit. Sincerely, General Manager