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Extended Stay America - Minneapolis - Woodbury
- Hotels
- Woodbury, MN
About this business
Location details
10020 Hudson Rd., Woodbury, MN, 55129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
All the towels were dirty and had hair in the towels. Bathroom had hair in there too. Didn't feel clean at all. Would not stay again. The neighborhood and the place on the outside looks decent, but inside is not at all.
Business response:
Dear Gotha, We sincerely apologize for your disappointing experience during your stay at our hotel. We take great pride in upholding high standards of cleanliness and guest satisfaction, and we regret any oversights that may have occurred. Your feedback has been communicated to our housekeeping team to prevent any recurrence of these issues. We sincerely hope that you will consider giving us another opportunity to provide you with a more seamless and enjoyable stay in the future.Sincerely, Hotel Management
I have stayed at other Extended Stay facilities. This one did not have a chair to relax in. Old carpet. No ice machine.
Business response:
Dear Patricia, We hope you will accept our apologies for not providing the exceptional service you should have received, which is tarnishing your stay with us. Your remarks are vital and are shared with the housekeeping team for improvement. Our front desk team is always available to help you handle such issues and make your time with us comfortable. Please give us another opportunity to accommodate you, and we are confident we can replace this experience with a more positive memory!Sincerely,Hotel Management
Overall, the stay was ok but it definitely wasn't worth the price I paid. The room was clean and the staff friendly, but the bathroom could have been a bit cleaner. The grab and go breakfast was definitely grab and go as in there weren't many options.
Business response:
Dear Erin, Thank you for sharing your thoughts with us. We are sorry that your stay did not meet your expectations and for any inconvenience. Our team is dedicated to providing the best possible service and quality to every guest. Your feedback has helped us identify areas that require additional attention, and we will take appropriate action to address them. We hope that you will consider revisiting us so that we can demonstrate the exceptional experience we are known for.Sincerely,Hotel Management
Very uncomfortable staying here. There were people loitering / sitting around in the hallways late at night. The place was filthy, covered in stains and dust. Would not recommend to anyone.
Business response:
Dear Guest, Thank you for evaluating your stay with us. At our establishment, we are committed to delivering exceptional service and upholding pristine and comfortable lodgings within a secure environment for our esteemed guests. Therefore, we extend our sincere apologies for any dissatisfaction encountered during your recent stay. Please rest assured we will review this with our team to prevent similar concerns from impacting future guests. We are grateful for your patience and hope you will stay with us again for the flawl... read more
I booked this hotel on a Tuesday night for the upcoming Friday & Saturday nights. When I showed up to check in on Friday night I was told they had no rooms available. I explained that I booked a room on Tuesday for Friday & Saturday already, but I got the same answer that there were no rooms available. I asked how this could be and the guy behind the desk just gave me a number to call for a refund as he clearly did not care whatsoever. Then another couple walked in right behind us to check in and there was a room for them no... read more
Business response:
Dear Matt, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
its a dump
Business response:
Dear Scott, Thank you for choosing our hotel during your visit to our area. We appreciate your review and apologize for any inconvenience you may have experienced. We hope you will stay with us again so we can demonstrate our devotion to exceptional experiences. Thank you once more for taking the time to leave your review.Sincerely,Hotel Management
The room smelled like cigarette smoke. I had a dog and they put me on the 3rd floor. I came back from a long day of watching softball. I stopped at the desk because I left my key in the room, it took 5 minutes for the desk person to come out of the office to help. Then when I asked where the ice machine I was told they didn't have one and I had to make my own. The last thing I wanted to do was make my own ice. Went back out to my car where I had just purchase a bag of ice for the cooler. Not ideal but better than making my o... read more
Business response:
Dear Angela, Thank you for reviewing our hotel. We extend our sincere apologies for not meeting your anticipated experience. Your valuable feedback has brought to light areas that require improvement, and we would like to assure you that we are taking all necessary measures to prevent such incidents from happening again. We would like the opportunity to demonstrate our commitment to delivering exceptional service. Thank you again.Sincerely,Hotel Management
It's not a bad place to stay, but that has to be the MOST uncomfortable matress I have ever slept on. Like I have slept of floors that are more giving.
Business response:
Dear Matthew, Thank you for staying at our hotel and for your candid feedback. We want our guests to have a comfortable stay and to get a restful night’s sleep, so we are sorry that you found your mattress to be uncomfortable. Our front desk is always available and happy to make you as comfortable as possible. We continually work to improve our accommodations, and we appreciate you sharing your comments. We hope that you will stay with us again; we are confident you will have the exceptional stay you deserve.Sincerely,Hotel ... read more
Frequently asked questions about Extended Stay America - Minneapolis - Woodbury
How is Extended Stay America - Minneapolis - Woodbury rated?
Extended Stay America - Minneapolis - Woodbury has a 3.2 star rating with 1,474 reviews.
When is Extended Stay America - Minneapolis - Woodbury open?
Extended Stay America - Minneapolis - Woodbury is open now. It will close tomorrow at 12:00 a.m.