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Extended Stay America - Minneapolis - Woodbury
- Hotels
- Woodbury, MN
About this business
Location details
10020 Hudson Rd., Woodbury, MN, 55129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No towels or room service at all. Had to return old wet towels for new ones everyday plus the hotel employee was either gone or talking on her phone. Basically you have to take out your trash and get new towels everyday and make your own bed sheets. No bed sheets change at all during stay yuck.
Business response:
Thank you for your staying with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and they bring their own personal items. So we certainly understand why you may have found our amenities a bit different than traditional hotels. We hope you will give us another chance to serve you better. Sincerely, Hotel Management
Old refrigerator made frequent compressor noise. Poor TV image quality. No HD. Heater also noisy and ran more than needed. Thermostat set at 62 was warmer than comfortable.
Business response:
We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
What a disappointment Has to sleep in my truck because my key was not working and staff was “busy” and it’s not her responsibility to service guests.
Business response:
Megan, thank you for choosing our hotel and for sharing your review. We apologize for the inconvenience you experienced as we take pride in delivering impeccable service. Your comments have been shared with the appropriate team members to ensure a better outcome going forward. We would appreciate you giving us another opportunity to show you the hospitality you should have received on this occasion. We hope to welcome you back soon. Sincerely, Hotel Management
I was double billed and am having trouble getting reimbursed.
Business response:
Thank you for being our guest and for taking time to leave feedback. We are sorry for the issues you had with your bill and the inconvenience it caused. We want all of our guests to have a comfortable and stress-free stay, and we apologize for the mix up. Our front-desk team is always available to help you, so please feel free to reach out to them for any queries that you may have. We hope the positive aspects of your visit will encourage you to choose us again in the future. Hotel Management
Save your money Nasty
Business response:
Stephanie, please accept our apology for not living up to your expectations during your visit. We want every guest who stays with us to have a positive experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Very dirty looking all over. Had to call 0 on a phone to get the only employee to come to front desk to check us in. Everything in the room was old - Veneer on furniture holding the TV coming off, chairs so old just looked dirty to sit in, flooring coming up under the cabinet in front of sink, etc. According to sign on back of our room door, this was a $199 a night room. With points we had, we prepaid for this room for very inexpensive. Now we know why!! We actually found a different hotel to stay at and ditched this place. ... read more
Business response:
Thanks for being our guest. We sincerely apologize for not meeting your expectations with regard to your room and our breakfast offerings. Your feedback has been discussed with appropriate individuals in an effort to enhance our service level and facilities going ahead. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Would not recommend this hotel It’s a very run down hotel with not very personable service. The hotel was clean, including our room but that is about the only positive thing I have to say about our stay. We had originally booked this same hotel for the following weekend but cancelled it after this visit. For a few dollars more we can stay in a much more reputable hotel a mile away.
Business response:
Chad, thanks for being our guest. We sincerely apologize that our facility fell short of your standards. Your feedback with regard to the condition of our property will help us improve our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
Very very dirty !! They did not empty the garbage cans and did not vacuum. In 2-3 days. They do not have any pet free room,
The employees were the rat I’ve ever experience In Hospitality. Cops were at the hotel daily and nightly.
Business response:
Scott, we are sorry you did not experience the best from our associates. Your feedback will be used as a training tool to improve our future guests’ experiences. Also, please know our top priority is the safety and security of our guests and our employees. Our Security team is reliable and well trained, and we also work very closely with the local Police Department to keep all of our guests safe and secure during their stay. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Ma... read more
Frequently asked questions about Extended Stay America - Minneapolis - Woodbury
How is Extended Stay America - Minneapolis - Woodbury rated?
Extended Stay America - Minneapolis - Woodbury has a 3.2 star rating with 1,474 reviews.
When is Extended Stay America - Minneapolis - Woodbury open?
Extended Stay America - Minneapolis - Woodbury is open now. It will close tomorrow at 12:00 a.m.