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Extended Stay America - Minot
- Other
- Minot, ND
About this business
Location details
1009 20th Avenue Southeast, Minot, ND, 58701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good price though the property is well worn. Both bedside lamps didn’t work, fitted sheet was dirty, needed to replace
Business response:
Dear Don, Thank you for sharing your experience with us. We apologize for anything other than a completely satisfying stay and appreciate the feedback. Your honest comments will be shared with our associates, and we will use them for future improvements. Your comfort and satisfaction are our top priorities, and we hope to welcome you in the future so that you can enjoy the elevated experience you always deserve.Sincerely,Hotel Management
No one was there for a late check in until 7am. Had to sleep on couch in lobby
Business response:
Dear Richard, Thank you for your valuable feedback. We deeply value providing considerate and attentive service to our guests, so we apologize for any inconvenience you may have experienced upon your arrival. Your satisfaction is important to us, and we're committed to ensuring this is not a recurring issue as we always strive to enhance our overall guest experience. We hope to welcome you back for an improved stay in the future.Sincerely,Hotel Management
Disappointed Nobody at the front desk for over 20 minutes. I had to go into the office to find a phone number to get hold of someone. While the room was clean it reeked of cigarettes and we had booked a non smoking room due to allergies.
Business response:
Dear John, Thank you for letting us know about your stay. Our team is dedicated to delivering exceptional service and maintaining pristine, comfortable accommodations for all our guests. Regrettably, the recent incident did not meet our customary standards. Please be assured that we have taken the requisite measures to address your concerns. We highly value your patronage and eagerly anticipate the opportunity to elevate your experience during your future visit.Sincerely,Hotel Management
attention to detail lacking we got into the room and it was cold…..turned up thermostat and the heating did not work……had to use stove hot plate to warm room….the bedroom was ok for heat ...not the livingroom area though……..at 12 midnight I had to find the reception person to give me bedding for the pull out sofa……granola bars and oatmeal packets for breakfast……
Business response:
Dear Robert, Thank you for staying with us and sharing your valuable feedback. We regret that our services and accommodations fell short of your expectations. We understand your disappointment and hope you will accept our most sincere apologies. We are discussing your concerns with our team to reiterate the importance of impeccable service and attention to detail. We want to reassure you that we are taking the necessary measures to provide a more fulfilling visit for our future guests. We hope you will allow us a chance to w... read more
Refund I booked a suite thru hotel.com but when i got to the place they had no rooms available. This was may 15th its been almost 5 days and no refund. Please refund my 89$
Business response:
Dear Katelyn, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
Not so great stay. Hair in the bathroom floor and bathtub. Lukewarm water in bathtub. Basically a cold shower. Cell phone didn’t charge up. Husbands cpap machine wouldn’t work in the bed side plugs. No one at desk in the evening, no one at the desk during breakfast. There was no coffee available for breakfast, only hot water for hot chocolate. No fruit, just bars and packaged muffins. After loading our vehicle I went to the lobby to turn in the key. I mentioned the lukewarm water. No comments like I’m so sorry, we will check... read more
Business response:
Dear Guest, We acknowledge your feedback regarding your stay at our hotel, and we are genuinely sorry that your experience did not align with your expectations. As a provider of hospitality services, we are dedicated to delivering exceptional service and memorable experiences to our guests. Your feedback is highly valuable to us, and we are committed to taking appropriate measures to address the raised concerns, prevent future occurrences, and improve the overall quality of our services. We appreciate the opportunity to make... read more
Frequently asked questions about Extended Stay America - Minot
How is Extended Stay America - Minot rated?
Extended Stay America - Minot has a 4 star rating with 1,387 reviews.
When is Extended Stay America - Minot open?
Extended Stay America - Minot is open now. It will close tomorrow at 12:00 a.m.