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Extended Stay America - Minot
- Other
- Minot, ND
About this business
Location details
1009 20th Avenue Southeast, Minot, ND, 58701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The heat in the room wasn't working and the microwave wasn't clean when I checked in. Why I notified the person at the front desk she had a bad attitude and was rude.
Business response:
Dear Chante, we apologize for the housekeeping and maintenance issue you experienced in your suite. Our team must have overlooked this when making your room ready for occupancy. Furthermore, we're sorry our staff were not responsive to the difficulties faced by our valued guests. Such an instance is not the impression we want our guests to think of us. We would appreciate you giving us another chance to demonstrate the type of service we provide.Sincerely,Hotel Management
They over booked the property, didn’t have a room for me when I arrived, but still billed my credit card for the stay. Now it is a long ordeal to try to get a refund back to my credit card.
Business response:
Dear Leon, thank you for your review. We are sorry for the inconvenience you had with us. Please allow us to review the situation to see what went wrong. Meanwhile, please feel free to reach out to us at the front desk so we can verify the details and assist you further. We hope this unfortunate situation will not prevent you from staying with us again.Sincerely,Hotel Management
They do not offer king beds or 2 doubles. Only queen. Contrary to what may be advertised. Plus the mattress needs replacing. Horrible bed!
Business response:
Dear Don, thank you for taking the time to review your experience with us. Please accept our apologies for the frustrations you experienced due to not receiving the room you requested. It is never our intention to mislead; we do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay, so we're sorry for not being responsive to your needs. Furthermore, we apologize for the issues you had with the comfort of your bedding. We know how important it is to get a good night's sleep and rest wel... read more
Breakfast included...... usually pertains to eggs, sausage or pancakes. Not a granola bar and muffin tops by the looks of it. That's not breakfast that's a snack. Not even a coffee substitute. I don't drink coffee. No juice
Business response:
Dear Daniel, we are sorry our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders, so they have knowledge of our guests' desires regarding breakfast choices and assist them in determining new future offerings. Thank you for your comments, and please consider staying with us again. Sincerely,Hotel Management
Trrrible
Business response:
Dear Becky, we are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope you will consider giving us another chance to demonstrate the type of service we usually provide.Sincerely,Hotel Management
No tv in the bedroom. No continental breakfast. Room was dirty. Drain in shower was slow draining. So you stood in water while showering. Stains on the walls. Not recommended to stay here at all.
Business response:
Ken, thank you for posting a review of your stay. We regret the unpleasant visit and that we did not meet your expectations. We also apologize for the housekeeping and maintenance issues you encountered in your suite and the inconvenience this caused. Please be assured your comments will be relayed to appropriate teams in the effort to deliver the well-appointed rooms our guests deserve. We appreciate your feedback and hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
No breakfasts, only coffee and muffle. No good Tv options. No Tv at bedroom.
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Minot
How is Extended Stay America - Minot rated?
Extended Stay America - Minot has a 4 star rating with 1,387 reviews.
When is Extended Stay America - Minot open?
Extended Stay America - Minot is open now. It will close tomorrow at 12:00 a.m.