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Extended Stay America - Minot
- Other
- Minot, ND
About this business
Location details
1009 20th Avenue Southeast, Minot, ND, 58701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This is a pet friendly hotel. The front desk worker seems to live in the hotel, and their room was 201, right above ours. Their large dog bounced around all night, and the sound kept us awake all night. We complained to the front desk person, who seems to live there, and she fed us some lies. When we were in the morning there was dog crap placed on our windshield. The only person who knows we complained was the tall, large tattooed chic at the counter,.and her equally large boyfriend who hangs out behind the counter playing ... read more
Business response:
Dear Michael,We try our very best to accommodate all guests. We strive to make each one feel welcomed, as well as providing a safe and clean environment. We take each review very seriously to help us better serve our guests. Yes. Extended Stay America is a pet friendly brand, that caters to the long-term guest. We do not turn away short-term stays and try to do our best to accommodate them as well. But we have no control over our Brands decision to be pet friendly.In investigating, I personally spoke to the guest, and he con... read more
Took over an hour to check in nobody at the front desk for the second time in a row. I will never stay here again.
Business response:
Dear Christopher, Thank you for being our guest. It is sad to know that you had to wait on your arrival for the front desk team person to check-in. We want our guests to have a better experience while with us, and we will discuss this on a priority basis so this lapse in service is never ignored. We value your comments and hope you will allow us to host you again so we can provide you with the hospitality you deserve. Sincerely,Hotel Management
So they did not have a room for me. Sent me to a filthy place across town. Although the bes was comfortable the room had filthy floors. Breakfast was non existent. Worst experience ever!
Business response:
Dear Margaret, Please accept our apologies and every assurance that we will be working to address the concerns outlined in your review. We want our guests to see our dedication in everything we do; therefore, we sincerely apologize for not meeting your expectations. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in us.Sincerely,Hotel Management
Not good for overnight stay Hotel is poor for overnight stays. No breakfast, though advertised. No coffee in room. No personals provided. No tableware in room: you have to ask! Maintenance is not great.
Business response:
Dear James, Thank you for taking the time to share your feedback with us regarding your recent stay. We always strive to showcase our dedication to our guests in everything we do, so we sincerely apologize for failing to meet your expectations. Your feedback is important to us, and we have taken the necessary steps to address it with the relevant individuals to ensure that we are better equipped to serve you in the future. We hope you will give us another opportunity to regain your trust and confidence.Sincerely,Hotel Manage... read more
Convenient kitchenette? Not so much. My fellow construction workers- if you are thinking about staying here because of the kitchenette, just find another hotel. You have to request pots, pans and cutlery at the front desk. The rooms aren't supplied with dish detergent either. So I requested my kitchen items--did I have to request hot water too? Either their HWHs are set really low or there's so many guests you have to shower early to get any hot water. Beds were severely sagged from overuse too.
Business response:
Dear Davis, Thank you for taking the time to review your stay with us. We are genuinely sorry for the issues you experienced and for not providing the exceptional stay you deserve. Your feedback is of utmost importance to us and will aid us in making necessary improvements. For future visits, please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. We take our guest’s feedback seriously and hope you will stay with us again for a much-improved ex... read more
We did not stay here as the room we were shown was not acceptable. Carpet was not clean, had an odor, furniture was worn and hideabed mattress was not sleepable. Staff was nice and accommodating.
Business response:
Dear Dianne, We apologize for the condition of the room you were shown; this does not meet our usual standards of cleanliness and comfort. We appreciate your understanding and kind words about our staff. Please know that your feedback will be shared with our team to make improvements. We would appreciate you giving us another opportunity so you can experience our hospitality as you should have during this visit. We hope to welcome you back soon.Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Minot
How is Extended Stay America - Minot rated?
Extended Stay America - Minot has a 4 star rating with 1,387 reviews.
When is Extended Stay America - Minot open?
Extended Stay America - Minot is open now. It will close tomorrow at 12:00 a.m.