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Extended Stay America - Minot
- Other
- Minot, ND
About this business
Location details
1009 20th Avenue Southeast, Minot, ND, 58701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
-10 Our room stunk, perfume couldn’t mask the smell. The white doors had dirty marks all over them, the chair was dirty(never cleaned before we arrived) the couch was saggy. Also the towels didn’t smell great. We needed a place to sleep so I guess it served the purpose. Will not stay here again though!
Business response:
Dear Guest, Thank you for evaluating your stay. Please accept our apologies for not exceeding your expectations. Our housekeeping staff takes great pride in their services, and we regret any oversight on their part. We have discussed these concerns with our team to ensure these issues are not repeated. We hope you will stay with us the next time you visit the area; we are confident you will have a more favorable experience. Thank you for staying with us and leaving your valuable feedback.Sincerely,Hotel Management
The couch bed had dirt everywhere and the mattress was garbage . It was so thin an old that my son had to try and sleep on the couch without it folded out and he is tall so he had trouble sleeping . Cigarettes butt evryehere outside. the front entrance . And to top it off we were in town for my grandmother's fineral .
Business response:
Dear Jason, Thank you for taking the time to review our hotel. We are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. We have discussed these concerns with our team to ensure these issues are not repeated. We hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management
The staff was friendly. The room had carpet that was stained and dirty and the rooms were poorly stocked with toilet paper, Kleenex. No cups whatsoever for water or drinking. Had to ask front desk for a coffee maker and cups and coffee to make coffee in the room for the morning. Only had breakfast to go items as described as free breakfast. And no convenience store as described in the property literature. I would not recommend this motel or stay there again.
Business response:
Dear Wayne, Thank you for reviewing our hotel. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations. Please be assured we will review your comments appropriately, and we hope you will give us another opportunity to show you the hospitality we are dedicated to providing. Thank you again!Sincerely,Hotel Management
Unbelievably awful smell There was a horrible smell. It smelled like rancid piss and weed, with an attempt to mask it only serving to make it worse. I checked in, trying to deal with the smell. I left to run some errands. The smell was so strong and awful that it clung to me.
Business response:
Dear Brandon, Thank you for choosing us. We are disappointed to read about your experience. Our goal is to provide every guest with a fresh and clean accommodation; we are sorry this was not your case. In response to your feedback, we have instructed our housekeeping team to double-check the rooms before allocating them to the guest, so this incident will not occur for future guests. Please give us another chance to provide you with the hospitality you deserve. Sincerely,Hotel Management
Expedia advertised this as a king suite-They have NO king beds!! Only queens. We went to the room and it was awful!! Extremely dated, toilet running , and it was dirty. We tried to get our money back from Expedia bit they didn’t help at all! Just gave me a run around!! We did not stay. Oh, it smelled too!
Business response:
Dear LeaAnn, Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay; we are sorry this was not your case. Your feedback is important to us and is shared with our concerned team to review the areas mentioned and improve. Thank you again for sharing reviews, and please give us another chance to provide you with the hospitality you deserve. Sincerely,Hotel Management
Dont be fooled by the overall rating! I should have known better! All the recent reviews mention something disappointing about the property, but the overall rating was 9.0 so i booked anyway. This hotel would be okay for a longer stay but it is NOT convenient for short stays. Pros: 1) Check-in was smooth. The paperless system was great and Dylan was helpful. 2) the rooms were spacious. Cons: 1) The room was DIRTY! The mirror had been wiped with a dirty rag so when it dried you could barely see yourself. We had to rewipe it. ... read more
Business response:
Dear Lainey, Thank you for reviewing your recent experience at our hotel. We apologize for the inconvenience you encountered and want to assure you that we are taking action to avoid such concerns in the future. Our guest's comments are vital for our growth, and we take them seriously. On the other side, we appreciate you mentioning the quick check-in process and the service provided by our associate Dylan. Although your experience is not typical, we have room to improve, and you have our assurance that we will. Please stay ... read more
Frequently asked questions about Extended Stay America - Minot
How is Extended Stay America - Minot rated?
Extended Stay America - Minot has a 4 star rating with 1,387 reviews.
When is Extended Stay America - Minot open?
Extended Stay America - Minot is open now. It will close tomorrow at 12:00 a.m.