Extended Stay America - Mobile - Spring Hill

Business response:

Dear Dominick, Thank you for staying with us and sharing your feedback. We are glad to know that, overall, you liked our property. We are sorry to learn about your concerns regarding these charges. We are looking into this matter. Please don't hesitate to reach out to us at the hotel so we can assist you further. We are committed to providing every guest with an exceptional experience, and we hope to have another opportunity to show you the flawless visit you deserve on your next visit to our area. Thank you once again.Since... read more

Business response:

Dear Antoine, Thank you for taking the time to share your comments. We aim to provide excellent service and exceed our guests' expectations on every visit. However, we failed to do so, and apologize for any concerns that may have kept you from having an outstanding stay. We've shared your concerns with the appropriate individuals, and we're following up to figure out where we went wrong and how we can enhance our service to our guests. Thank you for choosing us for your stay. We hope you will allow us to redeem ourselves in ... read more

Business response:

Dear Suzanne, thank you for staying with us. We apologize for the inconvenience on arrival to your suite because our housekeeping staff overlooked some areas in your room. We are committed to making sure this does not happen again. Until we plan to refurbish our hotel, our housekeeping and maintenance team is committed to keeping our facilities clean, fresh, and up-to-date throughout our hotel. We encourage you to try us again in the near future, and we are confident you will enjoy a better stay.Sincerely,Hotel Management 

Business response:

Dear Kary, thank you for choosing our hotel. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. The dishes for use in the guest suite are kept at the front desk to ensure cleanliness. We are sorry if this was not communicated to you. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

Dear Eileen, thank you for staying with us. We apologize for anything other than a completely satisfying stay, and we appreciate the feedback. We will share your comments with our team and use them for future improvements. We hope you will give us another opportunity on your next to the city. Sincerely, Hotel Management