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Extended Stay America - Mobile - Spring Hill
- Hotels
- Mobile, AL
About this business
Location details
508 Springhill Plaza Ct., Mobile, AL, 36608, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very expensive for what the hotel provides. "Breakfast" is quite poor, the room was dirty and the TV did not work. If it's a hotel for a few hours, it might be worth it, but it wouldn't be a pleasant stay.
Business response:
Dear Catherine, Thank you for being our guest and for your valuable feedback. Please accept our apologies for not meeting your expectations. When we receive this type of helpful remarks, it is always shared with the leaders so they are aware of our guests' wishes regarding breakfast choices which assists them in determining future options. Also, we regret the inconvenience caused in your room, and our concerned team is working to improve it. Thank you for taking the time to give us these comments. Please allow us to host you... read more
Charged me twice for the room. Overall the hotel was ok just competent people would be helpfull
Business response:
Dear Dominick, Thank you for staying with us and sharing your feedback. We are glad to know that, overall, you liked our property. We are sorry to learn about your concerns regarding these charges. We are looking into this matter. Please don't hesitate to reach out to us at the hotel so we can assist you further. We are committed to providing every guest with an exceptional experience, and we hope to have another opportunity to show you the flawless visit you deserve on your next visit to our area. Thank you once again.Since... read more
Bad experience
Business response:
Dear Antoine, Thank you for taking the time to share your comments. We aim to provide excellent service and exceed our guests' expectations on every visit. However, we failed to do so, and apologize for any concerns that may have kept you from having an outstanding stay. We've shared your concerns with the appropriate individuals, and we're following up to figure out where we went wrong and how we can enhance our service to our guests. Thank you for choosing us for your stay. We hope you will allow us to redeem ourselves in ... read more
They put us in a dirty room! The property was in poor condition! We will never stay there again!
Business response:
Dear Suzanne, thank you for staying with us. We apologize for the inconvenience on arrival to your suite because our housekeeping staff overlooked some areas in your room. We are committed to making sure this does not happen again. Until we plan to refurbish our hotel, our housekeeping and maintenance team is committed to keeping our facilities clean, fresh, and up-to-date throughout our hotel. We encourage you to try us again in the near future, and we are confident you will enjoy a better stay.Sincerely,Hotel Management
Cheap
Would not stay there ever again. Cabinets and dresser were beat up, no plates, no silverware, nothing to cook with, no extra blankets. Acted like they didn’t want to be there and it was a great Inconvenience to serve you.
Business response:
Dear Kary, thank you for choosing our hotel. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. The dishes for use in the guest suite are kept at the front desk to ensure cleanliness. We are sorry if this was not communicated to you. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Mobile - Spring Hill
How is Extended Stay America - Mobile - Spring Hill rated?
Extended Stay America - Mobile - Spring Hill has a 3.4 star rating with 1,852 reviews.
When is Extended Stay America - Mobile - Spring Hill open?
Extended Stay America - Mobile - Spring Hill is open now. It will close tomorrow at 12:00 a.m.