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Extended Stay America - Mobile - Spring Hill
- Hotels
- Mobile, AL
About this business
Location details
508 Springhill Plaza Ct., Mobile, AL, 36608, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
What the absolute $@)&. This place is horrible. This place is loud as hell in a bad part of town. My room smelled like cigarettes and weed constantly from another neighboring room. After 1am I was woken up by sirens and my loud fridge. The microwave was rusted and gross. Everything was sticky. Nothing but the beds were absolutely clean. Parking is $10 a day. I showed up to someone cussing out staff on the phone. The people staying here suck and enjoy yelling at random times during the day. Yeah no, don’t be cheap, spend the ... read more
Business response:
Thank you for sharing your review. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing. Sincerely, Hotel Management
This place is a pig sty avoid it at all cost. No room service, room was filthy, drugs are rampant, no lighting in the parking lot. I stayed here 3 years ago and it was nice.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Dirty room The room was very dirty. Hair in corners of the room and bathrooms. It was very dusty. The bed did seem clean. I understand that we are in a pandemic and that staff is limited. We received towels by request only and they were dropped off in a bag out front. But the room should have been cleaned before we got there.
Business response:
Caitlin, thank you for taking the time to review your visit to our hotel. We are truly sorry your suite was not in the spotless condition it should have been when you arrived. We take the cleanliness of our rooms very seriously, so what you experienced is not typical for us. Our staff is committed to providing fresh, clean accommodations for all of our guests, and we are sorry this was not the case for you. We are already taking steps to ensure oversights such as this do not happen again. We hope you will consider giving us ... read more
Trashy, yuk food, room not clean, poorly kept, needs attention to details
Business response:
Thank you for evaluating your stay with us. We work diligently to make sure all of our rooms are perfectly clean and comfortable upon check-in, and we obviously fell short in your case. Your feedback has been shared with our housekeeping team, so appropriate measures can be taken to prevent such mistakes from happening again. Moreover, your comments about the food we serve will be discussed with our culinary staff to see where we can make necessary improvements. We hope you will consider a return visit as we would welcome an... read more
Run down...find something else Property is rundown and the rooms reflect the building. While the floors were swept and mopped, the grime was thick on the floor. Upside, the staff were friendly and ready and willing to help.
Business response:
Yanghee, thank you for being our guest. Our goal is to provide an exceptional experience for our guests, so we apologize for the disappointing condition of our property. Your feedback is essential to us, so please be assured that we will discuss it with the appropriate individuals when we plan updates for our property. On a positive note, we are glad you liked the service provided by our courteous associates. We hope you will give us a chance to improve your impression of us. Sincerely, Hotel Management
Business response:
We are very sorry your stay did not meet your expectations. We never want any of our guests to leave unhappy; therefore, we apologize for not delivering the experience you deserve. We would like to regain your trust, and we hope to host you again in the future. Sincerely, Hotel Management
Business response:
Wiliam, thank you for choosing our hotel for your stay. On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with the perfect stay you deserve. Sincerely, Hotel Management
Business response:
Aimee, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectations. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Mobile - Spring Hill
How is Extended Stay America - Mobile - Spring Hill rated?
Extended Stay America - Mobile - Spring Hill has a 3.4 star rating with 1,807 reviews.
When is Extended Stay America - Mobile - Spring Hill open?
Extended Stay America - Mobile - Spring Hill is open now. It will close tomorrow at 12:00 a.m.