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Extended Stay America - Mobile - Spring Hill
- Hotels
- Mobile, AL
About this business
Location details
508 Springhill Plaza Ct., Mobile, AL, 36608, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Desperately needs updating
Business response:
Dear Eileen, thank you for staying with us. We apologize for anything other than a completely satisfying stay, and we appreciate the feedback. We will share your comments with our team and use them for future improvements. We hope you will give us another opportunity on your next to the city. Sincerely, Hotel Management
The only thing I liked was that we were able to have a place to stay for the night. It was dirty, hair on the tub, very very old, it should be rated more like a motel. Probably the worst place I've ever stayed at. the rooms are on top of each other and you can hear conversations. The kitchen had 0 appliances. I'm glad we only stayed 1 night. The staff was nice so that's one positive thing.
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Horrible ...arrived and said they overbooked and we didn't have a room .. very rude and unprofessional...the place was disgusting so probably glad I didn't get to stay
Business response:
Misti, Thank you for sharing your review. We are very sorry about the issues you experienced with your reservation, and even more, that our staff did not handle the situation appropriately. Your comments have been discussed with our front desk team and housekeeping team, and we are reviewing our procedures so this does not happen again. Thank you again for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
Overpriced and under-staffed I chose this hotel because of the location; third night out on my journey from Colorado to Florida. Had no idea extended-stay meant you had to bring everything with you; not even a cup or a coffee maker provided, although the room was clean. Had to wait ten minutes in the lobby for someone to show up and then she had no idea whether they took AAA or AARP. Charges for dogs were high and total price for room--over $200--seemed excessive. At least there was a cup of coffee in the lobby at checkout. ... read more
Business response:
Thank you for staying with us and for sharing your review. We are sorry you encountered any service issues from our front desk associates, as this is unacceptable. We have reviewed your feedback with the appropriate individuals, and steps are being taken to ensure such concerns are not repeated. Thank you again, and we look forward to having another opportunity to show that we are passionate about providing great experiences for every guest. Sincerely, Hotel Management
The lobby was supposed to have breakfast but it was locked during the serve times. The tub had a leak all night that kept me up.
Business response:
Thank you for being our guest. We regret any disappointment you experienced concerning breakfast not being available during your stay. Please know that this information is posted on the hotel website, so our guests can be aware while making reservations with us. We are sorry for the inconvenience during these times. Also, your concern regarding the tub will be shared with our maintenance team so that corrective action can be taken. We hope you will give us another opportunity to gain your trust in the future. Sincerely, Hote... read more
Sketchy neighborhood The hotel has operating hours. If you arrive past 11pm you will not be able to check in. Breakfast is all prepackaged muffins and oatmeal. Parking was limited and very tight. The neighborhood was sketchy as moat of its guests. Slept with one eye open. The room had a strong smell and it needed maintenance. The faucet im the bathroom was leaking.
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Mobile - Spring Hill
How is Extended Stay America - Mobile - Spring Hill rated?
Extended Stay America - Mobile - Spring Hill has a 3.4 star rating with 1,852 reviews.
When is Extended Stay America - Mobile - Spring Hill open?
Extended Stay America - Mobile - Spring Hill is open now. It will close tomorrow at 12:00 a.m.