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Extended Stay America - Mt. Olive - Budd Lake
- Hotels
- Budd Lake, NJ
About this business
Location details
71 International Dr. S., Budd Lake, NJ, 07828, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Unfortunately we didn't even stay. We opened our room and were bladyed by a horrible smell and dirty room with a rusted fridge. We turned around and walked right back out. We were only offered a can of air freshener by the desk clerk, not an apology or any attempt to make it right. When we decided to go somewhere else I had to insist on getting a print out/receipt after being told i wasnt able to have that. The whole place smelled and seemed very shady. From the moment we pulled in , we felt very uncomfortable.
Business response:
Dear Esther, We regret your room was not spotless and fresh, resulting in an unpleasant experience on arrival. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our team to reiterate the importance of our daily checklists to ensure this isn't repeated. Also, they are instructed to double-check the rooms before allocating them to the guest. Please give us another opportunity to provide a better experience ... read more
Bad stay The experience was bad the room didn’t have any utensils coffe maker or anything when it was said in the reservation there would be ..no iron no blow dryer and the tub was clogged the hotel lost power in the middle of the night it was bad.
Business response:
Dear Damaris, We apologize for the multiple inconveniences you encountered during your stay. It's disappointing that we fell short of your expectations, especially regarding the missing amenities and the power outage. Your feedback is crucial, and we will investigate these issues to ensure a smoother and more comfortable experience for our future guests. We appreciate your patience and hope you'll consider staying with us again for an improved stay.Sincerely,Hotel Management
Dirty bed and horrible service The people in the next room were screaming and banging on the walls. Took two hours for the front desk to answer. The guy was so rude and he clearly didn’t want to be bothered. The sheets had crumbs in them when I turned the bedspread back.
Business response:
Dear Marcella, We would like to extend our sincerest apologies for your unacceptable experience during your recent stay. The behavior of the neighboring guests and the delay in addressing your concerns do not indicate the level of service we aim to provide. Your comfort and peace of mind are of utmost importance to us, and we assure you that we will address these issues with our team to ensure better communication and responsiveness in the future. Additionally, the cleanliness concern you mentioned is entirely unacceptable, ... read more
When I arrived and checked the bed. I found hair on the bed sheets as if they didn’t change the bed sheets. I had to bring the dirty bed sheets to the reception area to get clean bed sheets.
Business response:
Dear Mitchell, We apologize for the inconvenience you experienced during your stay. Cleanliness is a top priority, and we regret that the bed sheets were not up to our usual standards. We appreciate your feedback, as it helps us improve our services. Please know that this is not typical of our hotel, and we hope you'll consider giving us another chance to provide you with a more satisfactory experience in the future. Your comfort and satisfaction are important to us.SincerelyHotel Management
The worst hotel ever I would never stay here. I did not stay. We drove home. Pumps and prostitires and homeless people and dogs sitting in front of the main entrance to hotel. Pubic hairs on toilet seat. Walker in room and walked back and checked out.
Business response:
Dear Charlene, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that such was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. It was a pleasure hosting your visit, and we hope to accommodate you again soon.Sincerely,Hotel Management
This place is filthy. Sheets were cometely wrinkled and had hairs on them. Carpet ripped and spots all over. Mirrors had spittle on them.Toenail clippings on the floor.. and much more!
Business response:
Dear John, Thank you for being our guest and sharing your feedback. We apologize for the cleanliness issues you experienced during your stay. Our guests deserve a clean suite, well-maintained accommodations, and the best service while staying with us. Therefore, we are sorry this was not what you experienced. We will address the issues with our team and ensure this does not happen again. We hope you consider giving us another chance to provide you with the better experience you deserve.Sincerely,Hotel Management
Don’t do it! Don’t stay here! People (bums) hanging all day and night outside. Room and bathroom were dirty. No shower for me!
Business response:
Dear Mike, Thank you for your review of our hotel. We promise to provide every guest with fresh, clean accommodations. Therefore, we are disappointed this did not occur during your stay and sincerely apologize for the inconvenience caused. Your feedback is important to us, and we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Mt. Olive - Budd Lake
How is Extended Stay America - Mt. Olive - Budd Lake rated?
Extended Stay America - Mt. Olive - Budd Lake has a 3.4 star rating with 1,670 reviews.
When is Extended Stay America - Mt. Olive - Budd Lake open?
Extended Stay America - Mt. Olive - Budd Lake is open now. It will close tomorrow at 12:00 a.m.