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Extended Stay America - Mt. Olive - Budd Lake
- Hotels
- Budd Lake, NJ
About this business
Location details
71 International Dr. S., Budd Lake, NJ, 07828, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
1 room good 1 room bad. I had people working for me staying in 2 separate rooms. One room had no problem, the other room was unlivable. Cockroach, dirty shower, and yellow sweat or fluid rings on the sheets. New linens was brought as that was the only non smoking room left in the hotel. The reviews were good online but the one room my team got stuck with was so bad we had to change their hotel.
Business response:
I appreciate you bringing your experience to our attention. The situation you described regarding the cleanliness of the room is truly regrettable. We are very sorry for your experience. Your comments were reviewed by the staff, and we will make sure we are thoroughly cleaning and inspecting rooms to ensure your experience is not repeated. Your feedback is very important to us, so thank you for sharing. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Disgusting DONT EVER stay here. We paid extra for a non-smoking room that smelled like wet cigars. The floors were sticky. The bathroom toilet seat was encrusted with yellow brown urine. The front of the sink looked like it had never been wiped down and there were smears of what appeared to be lipstick or nail polish smears all down the front of it. The tub had a black ring around it and it had lots of hairs. The tub was greasy as if someone took an oil bath and no one ever scrubbed it. The comforter had stains from either c... read more
Business response:
Terry - Thank you for taking the time to write a review of your stay. The cleanliness issues you have described are unacceptable, and we sincerely apologize for your experience. We discussed your comments with our staff, and we will inspect each room after they have been cleaned to ensure this does not happen again. We continually work to improve our hotel, so we really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the a... read more
You get what you pay for This hotel is a perfect example of "you get what you pay for". I wasn't expecting an amazing experience for around $75 a night. The first room they gave me smelt horrible; so bad I had to change rooms. The second room smelt cleaner but there was an old cigarette but inside the heater/AC unit vent. It didn't feel clean by any means and I think next time I'll spend the extra money to stay at a nicer hotel. Also during my visit, it snowed about 8 inches. I noticed the lady at the front desk was tasked w... read more
Business response:
Thank you for your recent review of your stay. Your comments in regards to the staff are much appreciated; however, I was disheartened to read that the cleanliness of your room was unacceptable. I discussed your comments with the team, and we are inspecting each room to prevent this from happening again. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
HORRIBLE.....stay away!! 1st room they put me in was horrible!! Picture on wall had broken glass, chairs were disgusting, weird smell. 2nd room was better, but would NEVER stay again! Breakfast is a Grab and Go. Overall, very disappointing.
Business response:
Thank you for taking the time to write a review of your stay. The room condition you described is unacceptable, and I sincerely apologize for your experience. I discussed your comments with the team, and we are inspecting each room to ensure this does not happen again. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
bad experince... To begin if you stay 3 days or less you wont get anyroom service. next, room smell like food, refrigerator wasnt working propertly,night staff clueless,morning bfast is a joke, and to make matters worst BED BUGS...wont say anything else.
Business response:
Thank you for taking the time to write a review of your stay. I am sorry to hear that you were disappointed with our housekeeping policy and our grab-and-go breakfast. I apologize that you found our night staff to be anything less than helpful and that you had issues with your refrigerator. I discussed your comments with the team, and we are taking actions to ensure preventative maintenance and room inspections are being done on each room. As well, I am conducting additional training with our night staff to ensure that we ar... read more
Good service by staff, hotel needs updating I stayed here for one night. My first room smelled like food but the front desk attendant was super helpful and moved me immediately. The sheets did not look clean at all. The heating unit did not work, the fridge sounded like it was going to explode all night, and the faucet was dripping (this was all nj our new room that smelled better). I was really happy to have a grab and go breakfast. It was a great price, and for the 12 hours I needed to be there, it was ok.
Business response:
I appreciate you taking the time to write a review of your experience with us. I am happy to read your remarks about the good service you received from the staff; however, I am very sorry that your room was not cleaned properly and had several maintenance issues. To prevent this from happening again, our maintenance man will be checking each room on a regular basis to ensure all appliances are functioning properly. I will also be working with my housekeeping staff to review our cleanliness procedures to ensure that your expe... read more
If you have to For whatever reason, I heard due to a big soccer tournament , there was no availability in the area. This place, if you have to, does the job. You smell smoke if the hallways, due to smoking rooms, and there is 1person at desk that does everything , from fixing our lock on our door to refilling the coffee in the am. Room was ok-again, if you have to.
Business response:
Thank you for your recent review of your stay. I am sorry to hear that the hallways had a smoke odor. To uphold our company's high standards, we will be sure to deodorize the hallways more frequently moving forward. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thank you for choosing Extended Stay America. We hope we have the opportunity to see you again in the future.
Pass this one by unless you love smoke The first thing we nituced when approaching our non smoking room which was on a 100% non smoking floor was a heavy odor of cigarette smoke. We called diwnstairs and the clerk asked which room it was coming from. How would I know exactly which room?? The second thing we noticed was there were no dishes, cups, silverware, coffee maker, nothing. Apparently you are supposed to make a list of the items you require, call the front desk snd they will deliver them when they have a chance. Ive s... read more
Business response:
Warren - Thank you for taking the time to write a review of your stay. I sincerely apologize that the hallways smelled of smoke and that you had to wait for your dish delivery. To uphold our company's high standards, we will inspect each room carefully and speak to the staff in regards to the promptness of their dish deliveries moving forward. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope to have the opportunity to provide you with a better stay in the future.
Bring your maid Kitchen Counters and cook top were filthy. Would not have gotten fresh towels if I'd not run into the porter in the hallway. Linens were never changed. People were smoking in the elevator. Apples were rotten I would have expected a little more at $100/nite.
Frequently asked questions about Extended Stay America - Mt. Olive - Budd Lake
How is Extended Stay America - Mt. Olive - Budd Lake rated?
Extended Stay America - Mt. Olive - Budd Lake has a 3.4 star rating with 1,670 reviews.
When is Extended Stay America - Mt. Olive - Budd Lake open?
Extended Stay America - Mt. Olive - Budd Lake is open now. It will close tomorrow at 12:00 a.m.