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Extended Stay America - Mt. Olive - Budd Lake
- Hotels
- Budd Lake, NJ
About this business
Location details
71 International Dr. S., Budd Lake, NJ, 07828, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The rooms and linen are not clean. Stains on the pillows and on the sheets. Halls, elevator and non smoking rooms smell like old cigarettes. Staff is incredible, friendly and very accommodating. Thank you.
Business response:
Cindy, thank you for your feedback. Although we are happy you liked our staff, we are sorry for the cleanliness issues you had while you were here and that smell of smoke compromised your stay. Your comments have been discussed with our Housekeeping team to make sure we are consistent with our service delivery. Also, we have asked them to make sure your room receives a deep clean to remove the odor. We hope you will return so we can make it up to you. Sincerely, Hotel Management
The property was neat and clean. Staff very friendly. The bed was Horrible. The room was advertised as a Queen bed. It was actually a double. The mattress felt like I was sleeping on rocks. I was so uncomfortable that I got up and slept in the recliner. When I complained to the manager, he apologized and said they were supposed to get a new mattress soon .
Business response:
Thank you for taking the time to post a review. We are happy your overall experience was enjoyable, but we are so sorry for your disappointment with our beds. We appreciate your feedback as we continually strive to meet the needs of every guest. We hope you will give us another opportunity to provide you with a better experience. Sincerely, Hotel Management
Reasonable price not so clean.... Price was reasonable, but not very clean. Bare essentials only...we only needed a place to sleep so it worked...
Business response:
Thank you for evaluating your stay. Although you found us to be a fair value, we are sorry for the cleanliness issue you experienced and the inconvenience it caused. Your comments have been shared with our housekeeping associates to ensure a better experience going forward. Thanks again for your review. We hope you will be back to see us again soon. Sincerely, Hotel Management
Awful night Room was a smoker room and we were not told. No nonsmoking rooms available to switch to. Poor breakfast. Sheets didn’t look clean. Staff was slow and poor
Business response:
Thanks for choosing us. We offer our sincere apologies for the housekeeeping issue and poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these issues from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Unfortunately when I walked into the room there were roaches walking on the countertop. The room was old and dingy. I was so disappointed especially after working a 12 hour day and wanting desperately to rest and go to sleep. The receptionist at the desk was very sweet, helpful and apologetic. I left and found other accommodations. With all that happened, I must say that the hotel manager did email me with an apology and was very efficient. Thankful for the great staff although the hotel does need major renovation and upgrad... read more
Business response:
Thank you for taking time to provide feedback about your visit. We’re glad to know you were impressed with the service provided by our staff, but we apologize that you had to leave our hotel due to the cleanliness issue you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process. We’re working with our housekeeping team so that such issues are prevented from happening. We have also asked our pest control provider to servic... read more
Awful!!! The hotel room smelled of cigarettes so badly it was unbearable. We wound up showering and staying at family close by
Business response:
Michael, thank you for staying at our hotel. We apologize for the smell that compromised your stay and regrets the inconvenience caused. Your concern has been shared with our housekeeping staff to make sure the room receives a deep clean to remove the smoke smell. We look forward to your next visit when in the area. Sincerely, Hotel Management
The worst experience I went there cause my daughter had a dance competition that weekend and we barely slept there was a party right across our room there were so loud it was ridiculous then the hotel staff was so hard to find they were never in the front it was just horrible then we went to lay on the bed to sleep and it looks like the sheets were never changed we found hair on the sheets it was so disgusting never again I will stay there.
Business response:
Thank you for your review of our hotel. We're sorry you experienced so many difficulties during your stay. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Yuck I never would have stayed here if I would have known I searched a Marriott property and can’t believe this came up. It looked nice on the outside When I entered you could dog hair in the rug The place smelled terrible and worse when you got into ur room not all rooms Bc my friends didn’t smell but 1 room smelled worse then mine. The bathroom still had hair on and around the bathroom sink - it’s old and unkept like Not to mention the closed in long hallways looks like a visual from the Shining You can skip the breakfast ... read more
Business response:
Joy, we are disheartened to read your review. Please accept our sincere apologies for the problems you encountered and the inconvenience they caused. You deserved a comfortable and stress-free visit, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate actions to identify why we failed so we can prevent these issues from occurring again. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel M... read more
Poor customer service We got to the hotel and there was no reservation for my family so I had to book and pay again. I have opened a claim with my bank, I should have to pay for a reservation that did not exist. I will never use this service again
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the mixup regarding your reservation and your bill. Please contact our General Manager if you would like to further discuss your charges. Thank you again for being our guest, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Frequently asked questions about Extended Stay America - Mt. Olive - Budd Lake
How is Extended Stay America - Mt. Olive - Budd Lake rated?
Extended Stay America - Mt. Olive - Budd Lake has a 3.4 star rating with 1,670 reviews.
When is Extended Stay America - Mt. Olive - Budd Lake open?
Extended Stay America - Mt. Olive - Budd Lake is open now. It will close tomorrow at 12:00 a.m.