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Extended Stay America - Mt. Olive - Budd Lake
- Hotels
- Budd Lake, NJ
About this business
Location details
71 International Dr. S., Budd Lake, NJ, 07828, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We get to the hotel and check in the girl is new and tells us she is in training. Ok no problem. Check us into the room and gives us are key. We get the the room and it was never cleaned and it was never cleaned. We go down stairs and tell the lady at the desk and she said she was sorry and looks in the computer and says well we dont have any queen bedrooms available sorry. Then tells us they do not have any smoking rooms. We are told hotel.com over books the rooms it is not the hotels fault. She then found a room with 2 dou... read more
Business response:
Amanda, we are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Felt like I was baited and switched They gave away our room. We reserved a room with king beds and when we got there they said they had no rooms with king beds.
Business response:
Thank you for being our guest. We are sorry we were unable to accommodate you in the room which you booked and regret the inconvenience it caused. On your next visit, we will try our best to allocate you a room which best meets your need. We hope you will give us another chance so we can make it up to you. Sincerely, Hotel Management
I had to wait about 15 min for someone to open the door for me , I guess they keep the door locked after certain time , once I went in the guy couldn’t find my reservation for some odd reason , he was going to give me a room in the 2nd floor and then he said never mind our elevator is not working , I went into my room and the odor was awful, one of the toilets had a yellow stain , at that point I was so exhausted that I decided just to go to bed, I had a meeting early in the morning, never again , awful experience.
Business response:
Andrew, thank you for choosing us while here for a meeting. Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
nasty hotel!!! I get room reservation and i paid alredy thuesday for last Saturday..hotel called me Saturday evening we have no smoking room..what..? I think i buy $77.00 room they find ,Saturday other custemer over $100 ..so if you don't smoke room why you avaible room on web..? So if so why saturday evening called me..? They can call me thu,friday or,or Saturday morning-afternoon..
Business response:
We appreciate you taking the time to provide feedback. We apologize for the behavior of our employee and that we were unable to accommodate you at our hotel this time. We have shared your remarks with our team in effort to prevent anything like this from happening again. We assure you that the scenario you described does not reflect our standards. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
I’ve stayed 3 times and each time it’s been dirty. Their response every time is “we apologize”
Business response:
We hate losing our loyal guests and are extremely sorry for letting you down during the last three visits. We also apologize for the lack of communication from our side. Please be assured we have taken your comments seriously and have shared it with the housekeeping staff to double check each room prior to occupancy by the next guest. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management
Loud construction at 7 am A/c heating unit woke me up everytime it came on it sounded like and explosion
Business response:
Crystal, we are extremely sorry for the noise issue which impacted your stay with us. The HVAC unit of your room is being inspected and rectified by our maintenance team. Please give us an opportunity to accommodate you once more and earn your highest marks. Sincerely, Hotel Management
We were not happy with the staff, they were not friendly at all, the place was not clean, and was outdated. The kitchen should have had all the stuff needed to cook, but you have to get in touch with their not so friendly staff to get silverware, plates and pots and pans!
Business response:
Lindsey, thank you for sharing your experience. We appreciate you taking the time out of your day to let us know how we can improve, and we assure you we will do just that. Your feedback is not typical of the remarks we normally receive, so we apologize you did not experience our team members at their best. Thanks again for your valuable feedback, and we hope you will give us another opportunity to serve you. Sincerely, Hotel Management
Room smelled like animal urine. It was a very difficult night.
Business response:
Thank you for your review. Please accept our apologies for the odor you experienced in your room. We assure you that we have discussed your feedback with our housekeeping team, and we have asked them to deep clean the room in an effort to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Mt. Olive - Budd Lake
How is Extended Stay America - Mt. Olive - Budd Lake rated?
Extended Stay America - Mt. Olive - Budd Lake has a 3.4 star rating with 1,670 reviews.
When is Extended Stay America - Mt. Olive - Budd Lake open?
Extended Stay America - Mt. Olive - Budd Lake is open now. It will close tomorrow at 12:00 a.m.