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Extended Stay America - Mt. Olive - Budd Lake
- Hotels
- Budd Lake, NJ
About this business
Location details
71 International Dr. S., Budd Lake, NJ, 07828, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Won't ever recommend it or ever stay there again It sucked
please avoid the room smelled like cigarettes and urine. We asked to change our room, they gave us a room that was occupied. Possibly one of the occupants who was recently arrested. This is not for families or for folks with noses. The sheets were stained, the rugs had stiff spots (O.M.Goodness). Please avoid at all costs
Business response:
The staff and I read your comments about your stay with us. I am so disappointed that your room had an odor and appeared not to be cleaned properly. I am also disappointed that when attempting to move your room, that you were brought into an occupied room. Please accept my apology. As this hotel’s manager, I can assure you that I have spoken to the staff to ensure your experience is not repeated. Your feedback is very important to us, so thank you for sharing. It would be our pleasure to have you stay with us again in the fu... read more
Not a good experience The room has a kitchen, with absolutely no cups, no plates, no pans, no utensils, no paper towels, not 1 spoon, not 1 fork, NOTHING. Were we supposed to bring these items with us? Lots of No's and Nots in that sentence. I didn't mind that the room FELT outdated. But why offer the kitchen and have it completely bare? Gotta say I've stayed at many hotel rooms with a kitchen and it's the first time I've ever seen this. Was I supposed to go to the front desk and ask for a spoon or a paper towel? Felt like t... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you were not satisfied with your stay. As this hotel’s manager, I can assure you that I have spoken to the front desk staff and reminded them to explain our dish delivery system to all guests checking in, to ensure your experience is not repeated. Your feedback is very important to us, so thank you for sharing. We would love to have another chance to provi... read more
Worn, minimalist, dirty Never wrote a negative review before, but this one is an exception. Checked in, saw the bathroom sick was dirty, the toilet had a mold ring in the bowl and there was urine on the seat. Also found a lunch in the frig. Called front desk who started cleaning it and said the sink was stopped up and would I like an upgrade? Wasn't sure if the upgrade was a clean room... came back and my luggage had not been moved to new room. 30 min. later, they moved my luggage. Went to make a cup of tea and there was not... read more
room okay, others staying there were disrespectful We had people leaning on our car, sitting on the car, kids playing with chalk in the front parking lot, people smoking right by the front door. The hotel was fine but the people staying there seemed like trash. Heard people in next room very loud most of the night.
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize for your stay being disturbed by other guests. The group you mention was asked to leave. We take guest comfort very seriously, and I hope you understand this experience was not typical of our quiet property. Thank you again for bringing it to our attention and we hope you give us another opportunity to serve you in the future.
Keep searching One step above women's shelter. Zero comfort. No kitchen items in the room. Have to check them out at the front desk like bowling shoes. Make this a last resort.
Business response:
Thank you for taking the time to write a review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your stay was not to our company’s high standards. To prevent this from happening again, I will work with our staff to ensure we are clearly communicating our amenities during guest arrivals. I am grateful for the feedback you provided so we are able to continually improve our hotel. It would be our pleasure to have you stay with us again in the future to show you our posi... read more
I would not recommend this hotel. Due to uncomfortable bed and cleanliness of the room.
Business response:
Thank you for your review. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, we will continue to strive to provide each guest with a comfortable stay and great customer service. Thank you again for your comments.
I was disappointed in the Non-Smoking room. It had an aroma of cigarette smoke. The front desk attendant was very reasonable and honored my request to switch rooms however, we received a room with a Queen bed instead of the original request/reservation for King.
Business response:
Terry - Your review for our hotel was recently brought to my attention. Please know that we are sincerely sorry that the non-smoking room you booked had a smoking odor. To prevent this from happening again, my team and I will work together to make sure all rooms are cleaned properly. Thank you very much for bringing this to our attention. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Frequently asked questions about Extended Stay America - Mt. Olive - Budd Lake
How is Extended Stay America - Mt. Olive - Budd Lake rated?
Extended Stay America - Mt. Olive - Budd Lake has a 3.4 star rating with 1,670 reviews.
When is Extended Stay America - Mt. Olive - Budd Lake open?
Extended Stay America - Mt. Olive - Budd Lake is open now. It will close tomorrow at 12:00 a.m.