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Extended Stay America - Mt. Olive - Budd Lake
- Hotels
- Budd Lake, NJ
About this business
Location details
71 International Dr. S., Budd Lake, NJ, 07828, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Andrew, on behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations or ours. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us another chance in the future so we can provide you with a much better stay you deserve. Sincerely, General Manager
Worst experience ever The premises reeked of smoke, the room interiors were stained as well as the carpets. The blankets were old and rough, the air conditioning wasn't adjustable, the phone in the room non functioning and not replaced after requested.
Business response:
Patricia, please accept our sincere apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. I have shared your comments with my concerned team members to take corrective actions. We will be reviewing and altering our guidelines to provide a more wonderful experience in the future. I hope you will give us a chance to impress you on your next visit. Sincerely, General Manager
Disappointed Requested highest floor and away from elevators and exits. Don't think they even read my request because I was put on the middle floor right next to the exit and elevators. Front desk guy wasn't there when I repeatedly called down to ask him to talk to the kids that were running around and jumping on the floor above us. Front desk person was missing for a couple of hours. I went down there and the lights were off and a sign said "im helping another guest." Uh, for two hours?? I went and knocked two separate ti... read more
Business response:
Thank you for the constructive comments. I am extremely concerned to read about the inconveniences you experienced during your stay, and would like to offer you my personal apologies for this. I appreciate you bringing this to my attention. I have shared your concerns with my management team and will take the necessary steps to improve our service and facilities. I hope you will give us an opportunity to make this up to you on a future stay and show you the hospitality that you deserve. Sincerely, General Manager
Very disappointed with the staff and the room Our room was stinky. The bathroom had some dirty stinky socks. The towels and bedsheets were stinking as well. The AC was not working. When we complained, the front receptionist said they had no room and no other help to fix it. Very disappointed in the service. Will never stay there again.
Business response:
I was disheartened to read that we did not live up to your expectations, and we are truly sorry for the service issues you encountered during your stay. The condition you described is unacceptable and not at all representative of our quality and standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
The room was clean and tidy, but everything smelled like cigarette smoke. I had a nonsmoking room, but I could still smell it.
Bed Bugs Received many bed bug bites. Had to throw out my clothes and bag. Stay away.
Horrible customer service I paid for a two bed non smoking room. I even called because our flight was delayed two hours. I begged them to not give it away. But when we arrived at 2:30 -am they fave our room away and all they had was a 1 bed smoking room. We left to find a different hotel. I would like a refund.
Business response:
I appreciate you bringing your experience to our attention. Please know that we are sincerely sorry that your room was not available upon your arrival. As this hotel’s manager, I can assure you that I have spoken with my staff to ensure an experience like yours is not repeated. I really appreciate you bringing this to my attention. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Meh In the middle of nowhere. Restaurants but no grocery store, makes the kitchen useless. Coffee/breakfast served too late. Didn't like it and will not be back
Never ever stay here Horrible. Room was filthy, smelled of dogs and. Had bugs as in fleas which bit me. Sheets hadn't. Been changed before theyover me in and remote wS sticky . They said they would move me and didn't. I'm. Sure they were in violation of health codes. Need there license removed
Business response:
I appreciate you bringing your experience to our attention. The situation you described regarding the cleanliness and odor of your room is truly regrettable. We are very sorry for your experience. To uphold our company's high standards, I will speak to our staff and address your comments in order to prevent issues like this from reoccurring. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. It would be our pleasure to have you stay with us again in the future to show you... read more
Frequently asked questions about Extended Stay America - Mt. Olive - Budd Lake
How is Extended Stay America - Mt. Olive - Budd Lake rated?
Extended Stay America - Mt. Olive - Budd Lake has a 3.4 star rating with 1,670 reviews.
When is Extended Stay America - Mt. Olive - Budd Lake open?
Extended Stay America - Mt. Olive - Budd Lake is open now. It will close tomorrow at 12:00 a.m.