This profile has been claimed by the business owner or representative.
Extended Stay America - Mt. Olive - Budd Lake
- Hotels
- Budd Lake, NJ
About this business
Location details
71 International Dr. S., Budd Lake, NJ, 07828, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Thanksgiving visit This hotel is barely ok. The hotel smells. It's marginal at best.
Business response:
We sincerely apologize for the odor issues you experienced while being here. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Counting on your kind generosity to accept our apologies, we hope you will consider a return visit. Sincerely, Hotel Management
ordinaire
Business response:
Thank you for your feedback. We were disappointed to read that we did not live up to our typical standards, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Christopher, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. Please consider giving us a second chance in the future, so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
No customer service around at front desk no one to check us out no one around
Business response:
We certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. We truly regret the inconvenience caused, and please give us another opportunity to make a better impression on your next visit to our area. Sincerely, Hotel Management
Musty smell throughout-sink leaked and had to wait for it to be fixed.
Business response:
We sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Head of Housekeeping to see where we dropped the ball. It's our goal to provide an excellent customer experience and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, General Manager
Sad place People are smoking all over the place, the hotel reeks of tobacco smoke. Yak. Furniture and carpets need updating. Having no plates/cups and no utensils in the room makes it feel like prison.
Business response:
Thank you for taking the time to write a review of our hotel. Kitchenware for your suite is available and kept at the front desk to ensure cleanliness, and we truly apologize that we did not communicate this to you at check-in. We are also sorry for the smoke smell you encountered and the inconvenience it caused. This does not meet our standards, and steps have already been taken to address and correct our performance. We hope you will give us a second chance for an improved stay the next time you are in the area. Sincerely... read more
Has potential but needs an extreme overhaul! The hotel is dated and needs modernization. The front desk assistant was wonderful and extremely helpful with providing menus for order deliveries. The room was dark and cold, no warmth or welcoming qualities. The mattresses were exceptionally hard, as though we may as well have slept on the floor. There was one accessible outlet which was across the room, near the kitchen. So charging our cellphones, and even using the iron was challenging. No USB outlets in this day and age is u... read more
Business response:
It is very disappointing to read your comments concerning your stay at our hotel. Please accept our apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. ... read more
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, General Manager
Not for extended stay Stayed for 3 days and This was quite disappointing than staying in "_inn " or motels. - Must have called front desk for help so many times. Not a single time call got answered. Even after saying calls are not answered its never fixed. - Sometimes no one was at desk even in person ; which was frustrating. - Main reason to book it was small kitchette but it was unusable coz getting utensils was tough, never got cleaned , terrible ventilation. - No breakfast as adverstised only muffins & coffee ..that was... read more
Business response:
It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to provide you the service you deserve. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Mt. Olive - Budd Lake
How is Extended Stay America - Mt. Olive - Budd Lake rated?
Extended Stay America - Mt. Olive - Budd Lake has a 3.4 star rating with 1,670 reviews.
When is Extended Stay America - Mt. Olive - Budd Lake open?
Extended Stay America - Mt. Olive - Budd Lake is open now. It will close tomorrow at 12:00 a.m.