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Extended Stay America - Nashua - Manchester
- Hotels
- Nashua, NH
About this business
Location details
2000 Southwood Dr., Nashua, NH, 03063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I picked this please because it had a kitchen. Unfortunately they had absolutely nothing for it. Not even a coffee pot. No plates utensils pot or pan. Complete useless. Had to go out to eat. Should’ve went to a different hotel that actually had things to offer other than a couple vending machines.
Business response:
Dear Kory, We regret that your expectations weren't met during your stay. Your feedback regarding the kitchen amenities is valuable, and we'll address this to ensure a better experience for our guests in the future. While we strive to provide a comfortable stay, we understand your disappointment. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.Sincerely,Hotel Management
First thing that hits you when you walk in is the smell, not only in the lobby but some of the rooms. I had two rooms one smelt just like cigarettes and one did not. I mentioned it to the front desk when I found him. He did not only leave his desk constantly but he was leaving to go outside and smoke. The area around the property was great, and strict on security which is very nice. They just need to improve on their management and the house keeping and this hotel can make vast improvements.
Business response:
Dear Harley, Thank you for taking the time to share about your stay. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We... read more
Elevator wasn’t working. We had to carry a truck full of items up to the 2nd floor with multiple trips. Was not happy. Staff was friendly and apologetic.
Business response:
Dear Shane, We sincerely apologize for the inconvenience caused by the non-functioning elevator during your stay at Extended Stay America. Your frustration is understandable, and we appreciate your patience. It's encouraging to hear that our staff was friendly and apologetic in addressing the situation. We are actively working to resolve the elevator issue promptly to ensure a more seamless experience for our guests. Your feedback is valuable, and we hope to have the opportunity to provide you with a smoother and more comfor... read more
Front staff was good we checked in and 2 hours later checked out massive hole in the wall funky smell people acting sketchy outside and either toe or finger nail clippings in the bed so bedding was obviously not changed mirror was gross will never consider going there again $300 we won’t get back and had to check into a different hotel so another $250 on top of that.
Business response:
Dear Brittany, Thank you for your honest feedback about your recent visit. Please accept our apologies for not providing the impeccable accommodations you should have received. Our guest's satisfaction and comfort are our top priorities; therefore, please be assured that we will address this promptly. If we may be of any further assistance, please reach out to us directly at the hotel. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawle... read more
Noit worth the money Never got new towels or even a roll of toilet paper. Grab and go breakfast is saying too much cause they have a coffee no cream just coffee mate and a prepackaged muffin ..pretty pathetic not even a piece of fruit or yogurt. Would not stay there again.
Business response:
Dear Crystal, We regret your disappointment with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. We apologize for the miscommunication during check-in regarding our amenities and toiletries, which are always available at the front desk for our valued guests. Our associates are happy to deliver them to your room. Thank you for your feedback, and we hope you will stay with us again.Sincerely,Hotel Managemen... read more
Waited front desk 20 mins nobody around . Booked king bed and was stuck with . 2 full beds
Business response:
Dear Chris, We regret that we couldn't give you a better impression from the moment you arrived, and we apologize that our front desk team fell short of providing you with the excellent service we strive for daily. Moreover, we apologize for not meeting your expectations regarding the room you requested. We do try to honor these requests; however, there are times when guests extend their stay, making these rooms unavailable. We do understand your frustration, and we genuinely regret disappointing you. We are committed to pro... read more
Frequently asked questions about Extended Stay America - Nashua - Manchester
How is Extended Stay America - Nashua - Manchester rated?
Extended Stay America - Nashua - Manchester has a 3.5 star rating with 1,564 reviews.
When is Extended Stay America - Nashua - Manchester open?
Extended Stay America - Nashua - Manchester is open now. It will close tomorrow at 12:00 a.m.