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Extended Stay America - Nashua - Manchester
- Hotels
- Nashua, NH
About this business
Location details
2000 Southwood Dr., Nashua, NH, 03063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When we arrived the hotel had a bad smell. The elevator was out of order. Thank goodness we were on the second floor. The hotel room was dirty and one room did not have a bedspread on it. The free breakfast in the morning is terrible. Coffee tea and stale muffins. This hotel was $250 a night. Just terrible
Business response:
Dear Erin, We regret that we couldn't give you a better impression from the moment you arrived, and we apologize for the inconveneince the mentioned issues undoubtedly caused. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We have taken note of all the concerns you raised to address them promptly, and we hope you will stay with us again for a much-imp... read more
A health hazard DO NOT BOOK Worst hotel experience in my entire life. The hotel us dangerously unhealthy it is so unclean and dirty. The lobby smells if garbage due to the garbage room being 20 feet from the check in desk. The room first given smelled of rot and bad food. We were given another room but it was even worse. Pet odor. Mildew in the kitchen area. It had not been cleaned in a long time. There was trash and pet food in corners and under both beds. The tv remote was broken , the two desk chairs in such disrepair the... read more
Business response:
Dear Matthew, We deeply regret the challenges you encountered during your stay. Your well-being is paramount to us, and we've swiftly addressed the issues raised to uphold our commitment to cleanliness and guest satisfaction. Our team is dedicated to rectifying any shortcomings promptly and ensuring a positive experience for all guests. Please accept our sincerest apologies for the inconvenience you endured. Your feedback serves as a catalyst for improvement, and we're determined to exceed your expectations on future visits.... read more
Needs updated n woman at front desk rude
Business response:
Dear Jamie, Thank you for choosing us and sharing your review. We apologize for not meeting your expectations regarding our property's condition and for any interaction that did not meet our standards of hospitality. Ensuring a positive guest experience is our priority, and we regret falling short. Your feedback is valuable, and we will address these issues promptly to improve our services. Thank you for bringing this to our attention, as it helps us refine our guest experience. We hope to welcome you back and provide you wi... read more
Old pretty beat up building. Room clean reclinwr ripped in the arms. Tiny old towels no conditioner just shampoo. Kitchen area no papertowrls or napkins. Spa ious enou
Business response:
Dear DEBBI, Thank you for being our guest and providing your thoughtful review. Your feedback about the condition of the building and room amenities is concerning, and we regret falling short of your expectations. We will address the cleanliness and condition of the rooms, including the torn recliner and lack of amenities, with our housekeeping and maintenance teams to ensure a more fulfilling visit for future guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you ba... read more
Good location for the highway but low standards
Business response:
Dear Alicia, Thank you for sharing your review. We genuinely care about delivering excellent service and ensuring the comfort of our guests, so we are sorry for not meeting these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management
I picked this please because it had a kitchen. Unfortunately they had absolutely nothing for it. Not even a coffee pot. No plates utensils pot or pan. Complete useless. Had to go out to eat. Should’ve went to a different hotel that actually had things to offer other than a couple vending machines.
Business response:
Dear Kory, We regret that your expectations weren't met during your stay. Your feedback regarding the kitchen amenities is valuable, and we'll address this to ensure a better experience for our guests in the future. While we strive to provide a comfortable stay, we understand your disappointment. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.Sincerely,Hotel Management
First thing that hits you when you walk in is the smell, not only in the lobby but some of the rooms. I had two rooms one smelt just like cigarettes and one did not. I mentioned it to the front desk when I found him. He did not only leave his desk constantly but he was leaving to go outside and smoke. The area around the property was great, and strict on security which is very nice. They just need to improve on their management and the house keeping and this hotel can make vast improvements.
Business response:
Dear Harley, Thank you for taking the time to share about your stay. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We... read more
Frequently asked questions about Extended Stay America - Nashua - Manchester
How is Extended Stay America - Nashua - Manchester rated?
Extended Stay America - Nashua - Manchester has a 3.5 star rating with 1,590 reviews.
When is Extended Stay America - Nashua - Manchester open?
Extended Stay America - Nashua - Manchester is open now. It will close tomorrow at 12:00 a.m.