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Extended Stay America - Nashville - Airport - Music City
- Hotels
- Nashville, TN
About this business
Location details
727 McGavock Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad Stay Bad experience. The room was smell n not in good condition ( the bath room floor was peeled off). I had to wait extra 15 and called 1-800 2 times.
Business response:
Dear Andrian, Thank you for your feedback. We apologize for the unpleasant experience you had during your stay. The condition of your room and the delay in assistance are not in line with our standards. We understand your frustration and are taking steps to address these issues promptly. Your concerns are important to us, and we hope to provide a more positive experience in the future.Sincerely,Hotel Management
Wouldn’t stay here again due to the problems surrounding the area and the process to receive my deposit back has been an outrageous process.
Business response:
Dear Quindell, Thank you for your feedback. We apologize for the issues you encountered with the surrounding area and the difficulties in receiving your deposit back. This is not the experience we aim to provide, and your comments will be shared with our team to address these concerns promptly. We appreciate your patience and understanding, and we hope to have the opportunity to provide a better experience in the future.Sincerely,Hotel Management
Won’t stay again My flight was postponed, and before I was in TN I got a call from the office stating it was too late to check in and I lost my room. After asking why and sharing my room was already paid for why it was cancelled, he said I was too late. When I arrived there was no concierge service doors and the front lobby was locked. I called the emergency phone and when someone arrived, he was very rude. I eventually got my room and walked down to find dead bugs in my tub and kitchen. No thanks!
Business response:
Dear Kathryn, Thank you for being our guest. We sincerely apologize for the unacceptable experience you encountered during your stay. It's distressing about the issues you faced with check-in, the lack of concierge service, and the cleanliness of your room. This falls short of our standards, and we are addressing this matter to ensure a smoother experience for all our guests. Your feedback is invaluable, and we will work diligently to prevent similar occurrences in the future. Please accept our sincerest apologies, and we ho... read more
Gross We checked into the room went to get dinner came back to the room and there were bugs! We did not stay the night
Business response:
Dear Juli, Thank you for choosing us for your accommodation, and we regret you had to cancel with us. Your comfort is important to us, and we take reports of pests seriously. Please know that we follow the most rigorous industry cleanliness and pest control standards. However, the space you occupy will be professionally inspected as a precaution. Our team is addressing this promptly. We apologize for any inconvenience and hope to have the opportunity to serve you better in the future. Thank you for bringing this to our atten... read more
I pay for a room that it was available online and when I got there it was sold out. The lobby was closed and you have to communicate trough a phone they have outside se lobby and they took time to answer, and the place gives bad vibes
Business response:
Dear Yarina, We sincerely apologize for the inconvenience you experienced upon arrival. Ensuring our guests have a seamless check-in process is our priority, and we regret any frustration caused by the lack of availability and delayed communication. Your feedback regarding the lobby closure and phone communication will be addressed with our team to improve our service. We understand the importance of creating a welcoming atmosphere and regret if we fell short during your visit. Your feedback is invaluable, and we hope for th... read more
If you’re a smoker and you’re not into housekeeping for your rooms, then this is a perfect place otherwise food and fridge spiders carpet but they let pets so this is a pet hotel. Good luck.
Business response:
Dear Eric, We apologize for any inconvenience you experienced during your stay. Maintaining a clean and comfortable environment is a priority, and we regret if we fell short of your expectations in this regard. Your feedback is invaluable, and we will address these concerns promptly with our housekeeping team to ensure improvements are made. Rest assured, we adhere to rigorous industry standards for cleanliness and pest control. However, your room will be professionally inspected as a precautionary measure. Additionally, we ... read more
Frequently asked questions about Extended Stay America - Nashville - Airport - Music City
How is Extended Stay America - Nashville - Airport - Music City rated?
Extended Stay America - Nashville - Airport - Music City has a 3 star rating with 2,231 reviews.
When is Extended Stay America - Nashville - Airport - Music City open?
Extended Stay America - Nashville - Airport - Music City is open now. It will close tomorrow at 12:00 a.m.