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Extended Stay America - Nashville - Airport - Music City
- Hotels
- Nashville, TN
About this business
Location details
727 McGavock Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst Night Ever First, there was no vending machines on site and no water at the front desk. The operator never answered the phone. I had to continually walk to the front desk. The microwave only worked once. Then it beeped all night. I had to unplug it for the beeping to stop. The bathroom was not cleaned. The to of the refrigerator was dusty and looked as if it was cleaned in at least a month.
Business response:
Dear Sabrina, Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's first priority is ensuring every guest has a comfortable and relaxing stay, and we are sorry that this was not your experience. We regret that our staff did not respond to your requests while you were here and apologize for that inconvenience. We value your feedback and strive to improve our guest experience. We will address this appropriately, and we thank you for... read more
Horrible people work here
Business response:
Dear RENEE, Thank you for taking the time to share comments about your stay. We strive to deliver exceptional service consistently; therefore, we apologize for the disappointing experience you had with us. We have shared your feedback with our team to ensure these issues are not repeated in the future. We hope you will give us another chance to prove we are committed to providing outstanding service to every guest.We look forward to welcoming you back to our hotel. Sincerely,Hotel Management
I booked two rooms for a 4:00 p.m. arrival. Arrived at property and was told that only one room would be available because the hotel had overbooked. Was also informed that it would be after 6:00 p.m. before the one room was available. Asked the clerk to cancel my reservation and he said I would have to deal with Expedia. After all this, the hotel still billed my credit card.
Business response:
Dear Deborah, Thank you for your feedback. We deeply apologize for the inconvenience you encountered during your stay. The overbooking situation and delayed availability of your room were not reflective of our usual standards. We're working to prevent similar issues in the future. Regarding the billing concern, if you made a reservation through a third-party, prepaid booking site, you must make financial inquiries through them. We recommend you to reach out directly to Expedia. Your feedback is valuable, and we're committed ... read more
Got there right at 3pm for check in and had to wait an hour because they only had 1 housekeeper. Room smelled like cigarette smoke and it was a non smoking room. One of the showers didnt work properly, the other bathroom was stuck on shower only. Cabinets were broken, cigarette burns on the carpet.
Business response:
Dear Kara, Please accept our sincere apologies for the disappointing experience. We are sorry for the issues you encountered upon arrival and for the concerns regarding your room. We have discussed your feedback with our housekeeping and maintenance team to ensure all rooms are thoroughly cleaned and inspected before allocating them to future guests. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We would be honored to have you stay with us again, as we are fully co... read more
Frequently asked questions about Extended Stay America - Nashville - Airport - Music City
How is Extended Stay America - Nashville - Airport - Music City rated?
Extended Stay America - Nashville - Airport - Music City has a 3 star rating with 2,131 reviews.
When is Extended Stay America - Nashville - Airport - Music City open?
Extended Stay America - Nashville - Airport - Music City is open now. It will close tomorrow at 12:00 a.m.