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Extended Stay America - Nashville - Airport - Music City
- Hotels
- Nashville, TN
About this business
Location details
727 McGavock Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We arrived from an 8.5 hour trip and were exhausted. Check in was at 3 but we arrived at 2:15. We tried to get our room but the front desk said we had to wait until 3. There was no one cleaning at that time. We were told we would have to wait. So, we waited in the truck n the heat until 3. The shower had NO hot water. The room smelt of stale Cheetos and it was loud most of the evening around us. Breakfast was just packaged muffins or granola bars. I’ve never experienced a bad stay at this chain before. I would spend the extr... read more
Business response:
Dear Renata, Thank you for sharing your candid review. We always aim to provide exceptional accommodation for our guests with our clean suites and impeccable service. Therefore, we genuinely regret your stay was anything other than satisfactory. We are sorry for the disappointment regarding the hot water and that you did not like our complimentary grab-and-go breakfast. Further, we apologize if we overlooked anything while preparing your suite and for the disturbance caused by some inconsiderate guests. While this does not c... read more
They don’t have a room!
Business response:
Dear Dan, Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management
Too mush to list, the place was filthy - I’ll send pictures, the smoke alarm was chirping, called from desk from my cell because the phone wasn’t working and they told me they could send maintenance in the morning - it was chirping every 30 seconds, literally. I took a shower in a dirty tub and was amazed by how much dirt came off my feet, it all made sense when I picked up my bath mat, it was black underneath, the floors were caked with dirt and I was walking on it
Business response:
Dear Rick, Thank you for sharing feedback about your recent stay. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We are sorry the constant chirping of the fire alarm inconvenienced you. Thank you for your patience and for choosing us. We hope you will make the same choice the next time you visit.Sincerely,Hotel Management
Business response:
Dear HYOUNGAH, We genuinely appreciate your feedback concerning your recent stay. We apologize for any dissatisfaction you encountered during your time with us. Ensuring every guest enjoys a memorable stay is our primary goal, and we are committed to enhancing our overall guest experience. Your valuable insights will be carefully considered as we continue striving for improvement. Your satisfaction remains our top priority, and we extend a warm invitation for you to return in the future, where we aim to exceed your expectati... read more
Poor Reflection of Nashville I am very unsatisfied with my recent stay at this hell-hole..Poor customer service, staff barely present at desk, room keys didn't work, staff reasoning was old property conditions. I came from out of town, but Tennessee residents have to pay an additional $200 fee, that they were unaware of. The refrigerator made strange noises throughout the night. And the tub looked as if it hasn't been washed at all this year.
Business response:
Dear Dana, Thank you for choosing us. We are very disappointed that we did not meet all your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We appreciate you sharing these details, and our concerned team is already working to improve the areas mentioned. Please stay with us again so we can show you the hospitality you deserve.Sincerely,Hotel Management
Don’t stay here This place was a total dump! If it was not late at night and I didn’t have my 75 year old mother with me I would’ve looked for other accommodations. There was blood on the mattress pad, bugs on the ceiling, a non smoking room that was definitely a smoker room, the carpet was disgusting. I won’t even go into the noise all night, the horrible smell in the parking lot and what sounded like construction going on half the night! The secure additional non key lock was also broken and just hung on one side. It was n... read more
Business response:
Dear Amy, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards. We will take the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Nashville - Airport - Music City
How is Extended Stay America - Nashville - Airport - Music City rated?
Extended Stay America - Nashville - Airport - Music City has a 3 star rating with 2,131 reviews.
When is Extended Stay America - Nashville - Airport - Music City open?
Extended Stay America - Nashville - Airport - Music City is open now. It will close tomorrow at 12:00 a.m.