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Extended Stay America - Nashville - Airport - Music City
- Hotels
- Nashville, TN
About this business
Location details
727 McGavock Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was incredibly dirty
Business response:
Dear Hannah, Thank you for sharing your review. We apologize for the cleanliness issues you encountered during your stay. Providing a clean and comfortable environment is our top priority, and we regret that we fell short of meeting your expectations. Your feedback is essential, and we will promptly address these concerns with our housekeeping team to ensure improvements. Thank you for bringing this matter to our attention, and we hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
Cobros de más
Business response:
Dear Jessica, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address them adequately.Sincerely,Hotel Management
Don't stay here. The man in the front lobby called me a racial slur and a "hobo bi*ch" over me asking about more flavors of oatmeal. I asked why he's being such a an A hole and he said he's kicking me out. He locked me out of my room at 8:45 a.m. and I couldn't take a shower or anything and he called the cops out there on me. Over breakfast items?!?. I recorded it and it will be posted online for other to see how this hotel acts. I couldn't get back into my room to get my stuff. They have roaches and the water didn't work in... read more
Business response:
Dear Guest, Thank you for bringing this disturbing incident to our attention. We extend our sincerest apologies for the unacceptable behavior you encountered from one of our staff members. Such behavior is completely unacceptable and does not reflect the standards of our hotel. Immediate action will be taken to address this matter internally, and appropriate disciplinary measures will be implemented. Additionally, we will thoroughly investigate the issues you raised regarding room conditions and ensure that they are promptly... read more
Worst Night Ever First, there was no vending machines on site and no water at the front desk. The operator never answered the phone. I had to continually walk to the front desk. The microwave only worked once. Then it beeped all night. I had to unplug it for the beeping to stop. The bathroom was not cleaned. The to of the refrigerator was dusty and looked as if it was cleaned in at least a month.
Business response:
Dear Sabrina, Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's first priority is ensuring every guest has a comfortable and relaxing stay, and we are sorry that this was not your experience. We regret that our staff did not respond to your requests while you were here and apologize for that inconvenience. We value your feedback and strive to improve our guest experience. We will address this appropriately, and we thank you for... read more
Horrible people work here
Business response:
Dear RENEE, Thank you for taking the time to share comments about your stay. We strive to deliver exceptional service consistently; therefore, we apologize for the disappointing experience you had with us. We have shared your feedback with our team to ensure these issues are not repeated in the future. We hope you will give us another chance to prove we are committed to providing outstanding service to every guest.We look forward to welcoming you back to our hotel. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Nashville - Airport - Music City
How is Extended Stay America - Nashville - Airport - Music City rated?
Extended Stay America - Nashville - Airport - Music City has a 3 star rating with 2,231 reviews.
When is Extended Stay America - Nashville - Airport - Music City open?
Extended Stay America - Nashville - Airport - Music City is open now. It will close tomorrow at 12:00 a.m.