Extended Stay America - Nashville - Airport - Music City

Business response:

Dear Amy, Thank you for reviewing your recent stay with us. While we're pleased that you loved the hospitable service our front desk team provided, we apologize for the inconvenience you experienced during your stay, particularly regarding the cleanliness of your room and the situation with the stairs for your elderly parent. We are sorry that these issues compromised your plans with us and that you had to leave sooner than anticipated. We will follow up on your concerns to ensure we are well-poised to serve you better durin... read more

Business response:

Dear Guest, Thank you for reviewing your stay at Extended Stay America. We are pleased to read how happy you were with our exceptionally well-maintained property. Also, thank you for mentioning what a great value we offer our guests. We strive to provide an exceptional stay to every guest every day. We hope to welcome you back soon for another enjoyable visit.Sincerely,Hotel Management 

Business response:

Dear Alina, Thank you for staying with us. We are glad that you liked most aspects of our hotel. We appreciate your observations, both the positive recognition and the comments concerning opportunities for improvement. We are committed to keeping our accommodations clean and well-maintained as we make notes for future plans. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll return to stay with us again! Sincerely,Hotel Management 

Business response:

Dear Bradley, Thank you for sharing your generous comments, particularly about our location. We are so glad we exceeded your expectations and that you thoroughly enjoyed your time with us. Our goal is to provide an exceptional experience for each guest, so your comments will be shared with our team. We will enjoy recognizing them for their outstanding work. Thank you once more for your kind review. We look forward to your next visit.Sincerely,Hotel Management 

Business response:

Dear Aditya, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Extended Stay America. However, we are sorry for the inconvenience caused by the condition of the hotel. Your feedback is shared with the concerned individuals. We hope to have the pleasure of doing so again on your next visit to the city.Sincerely,Hotel Management 

Business response:

Dear Guest, Please accept our apologies for anything other than a completely satisfying stay. We agree that some areas in our hotel are beginning to show their age, and we will share your concerns about updating our hotel with our leaders and use them for future improvements. Moreover, we also apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to ensure this does not happen again. We hope you continue to select us as your hotel of cho... read more